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Ross-Simons has a rating of 4.7 stars from 8,852 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,276 reviews
I've ordered several items from Ross-Simons and I'm always pleased with the merchandise and their service.
Previous customer
Date of experience: December 26, 2022
Easy and helpful! Beautiful necklace! I received a gift from here and bought this necklace for my sister-in-law for her 60th Birthday. She loves it!
Received a gift that I love from here!
Date of experience: May 26, 2022
It's been easy, so far. I thought I has already bought the earrings. Evidently I hadn't finished the process.
Both items arrived on time. Thanks.
I purchased earrings for my sister last year.
Date of experience: March 31, 2022
Purchased the 3 earring set for $99. They dont look real, and while I wasnt expecting much for the price, they are not vvery pretty.
Easy to order. Good past experience.
Date of experience: December 13, 2022
I enjoy all my items I received from Ross Simon. The coin necklace was just like the disscription. Beautiful. Thank
Date of experience: July 12, 2022
I found a necklace I was looking for.
Date of experience: June 23, 2022
It's very cool. Absolutly all the luster you would expect in a high end 18K ring. I wouldn't wear it every day it is very soft.
Date of experience: August 7, 2022
Very easy to look up what you want and to see it on a model
Great sight for good jewelery at a good price
Good jewelery at a good price and convienent
Date of experience: September 20, 2022
Very good, I am glad to get some of my Christmas shopping dones and this was a very good, simple way to do that
Date of experience: July 1, 2022
Perfect to start a layering necklace pattern. I also ordered a 20" bezel jewel necklace and it pairs well with other jewelry I have.
Past experience tells me the jewelry is reliable and if it doesn’t work out returns are easy.
Date of experience: May 26, 2022
I am having difficulty redeeming my $50 gift certificate. My bill should be $! 57.13 not $207.13
Please cancel the orer if I cannot get my $50
I had the gift certificate.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 28, 2022
Everything as great. Bangle Bracelet was excellent quality. Website was easy to order from. I recieved my order quickly.
Price and Quality
Date of experience: December 21, 2022
It's pretty. Good clasp. It's hollow, so very light and a little noisy. Wasn't expecting it to be hollow.
Availability of the eight inch option.
Date of experience: May 21, 2022
Salesperson was very helpful in returning earings I was not happy with them. They were very hard to close
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 26, 2022
Our customer service team assisted with the return setup. We understand these earrings did not work for you and hope you find the perfect pair.
CUSTOMER SERVICE SHOWED ME HOW TO FIND THE PEARLS I WAS LOOKING FOR & THE LENGTH I WANTED. WHEN EVERYTHING I ORDERED CAME IN, THE QUALITY WAS OVER THE TOP. I AM EXCEPTIONALY HAPPY WITH ALL THE ITEMS.
TWO ITEMS WERE BACK ORDERED & I CALLED TO CHECK ON IT... 2 RUBY BEAD NECKLACES 20'' / WITH 14K LOBSTER CLAW CLASP.
ROSS-SIMONS HAS A VERY, VERY HIGH REPUTATION & VERY HIGH-QUALITY JEWELRY.
Date of experience: June 8, 2022
I ordered the CZ eternity ring size 6, with stones all the way around. It sparkles like it is real and it was on sale too. I love it.
Date of experience: October 6, 2022
Earrings were alittle disappointing. They looked like they had more color in the picture. They are practically clear.
Date of experience: July 14, 2022
Love the jewelry AND the prices! My second purchase from Ross-Simmons, and it surely will not be the last.
Ordered before here and was so happy with the necklace I purchased.
Date of experience: May 17, 2022
I don't always have good luck with the jewelry I order from Ross-Simons but the orders this time did not disappoint!
Value for money- but having said that not all pieces are without issues.
Date of experience: June 27, 2022
I purchased the sun pendant and 18nin chain a d multiple chain connector. Very satisfied with the quality of the purchase.
Date of experience: June 25, 2022
Recieved my beautiful heart ring and bracelet. Love them both. Recieved in perfect condition and in a timely manner. Very pleased.
Date of experience: December 27, 2022
I calledthe service department and received instructions on returning the bracelet. I had to pay the cost for the return shipping
I liked the bracelet from the picture
Date of experience: July 21, 2022
Items are gifts for Christmas. The peridot bracelet is very nice. The opal earrings I think are okay for the price, hard to say.
Tourmaline jewelry
Date of experience: July 21, 2022
Seemless, however, the product looked very different than what was on the website. Very disappointed. Returned item.
Recommendation
Date of experience: May 4, 2022
My experience was easy - I saw an item I like. The item I received was what I expected and I kept it.
I have shopped with Ross-Simons on and off for years - both in their 'brick and mortar' store and by catalogue. I am from Rhode Island originally so the store has sentimental value to me.
Date of experience: August 13, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
The coupon and the lesser amount charged to the credit card are visible on the Order Confirmation Email under Payment Methods. One of our representatives has reached out privately.