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    Ross-Simons

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Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,827 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    927
  • Shipping
    47
  • Quality
    7478

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.9%
Positive
3,434
Neutral
153
Negative
111
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48,201 reviews

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Reviews (8,827)

Rating

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (120) customer service (463) quality products (109) christmas gift (98) sterling silver (102) ross simons (1118) post office (17)
Thumbnail of user dawna375
Minnesota
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

Great product at a good price. No problems with my order. Good communication about shipping.

Reason I chose this business:

Quality products

Quality

Date of experience: June 20, 2022

Thumbnail of user patrician1275
Maryland
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Shipping was timely, however I am disappointed in this bracelet. I will be returning it.

Reason I chose this business:

Advertisement in a good magazine.

Quality

Date of experience: November 10, 2022

Thumbnail of user maureend308
New York
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

Bought this for my niece. It is sophisticated, dainty elegance—just right for her. Thank you

Reason I chose this business:

Quality and cost.

Quality

Date of experience: June 23, 2022

Thumbnail of user suzannel420
Virginia
2 reviews
0 helpful votes
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May 15th, 2022
Verified purchase

Easy to navigate and ships quickly. Earrings were as described and my daughter loved them!

Reason I chose this business:

Great quality and pricing.

Quality

Date of experience: May 15, 2022

Thumbnail of user barbaraf1515
Maine
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

The two stones didn't quite match; one clarity is better than the other being darker.

Reason I chose this business:

A friend shops with them.

Quality

Date of experience: June 25, 2022

Thumbnail of user jonathanp709
New York
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

I saw the necklace on the brochure and was able to easily find it online.

Reason I chose this business:

My wife loves this stuff

Quality

Date of experience: June 25, 2022

Thumbnail of user nilvad
Delaware
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

The staff was very helpful regarding the return process and label via email. Thank you.

Service
Quality

Date of experience: June 27, 2022

Thumbnail of user meenas49
Pennsylvania
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

The product was delivered on time. However will need to return. It was too small.

Reason I chose this business:

Been a customer before

Quality

Date of experience: June 30, 2022

Thumbnail of user katw96
Ohio
1 review
0 helpful votes
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May 17th, 2022
Verified purchase

I'm very happy with my 3 bracelets. They shine so much and are very comfortable.

Reason I chose this business:

Prices for silver are fantastic. The quality is good, too.

Reason I chose this product:

The price for 3 silver bracelets that I wanted was great. The quality looked good and they are fantastic bracelets.

Quality

Date of experience: May 17, 2022

Thumbnail of user saraf208
Connecticut
4 reviews
1 helpful vote
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June 29th, 2022
Verified purchase

I wish you had ring sizes up to 10 or `11. I would purchase more.

Reason I chose this business:

Old customer

Quality

Date of experience: June 29, 2022

Thumbnail of user nicolej956
Rhode Island
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Easy and efficient my overall experience was good. I can't wait to wear my anklet

Reason I chose this business:

I saw a cute anklet

Quality

Date of experience: May 21, 2022

Thumbnail of user sues1031
New Hampshire
1 review
0 helpful votes
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May 16th, 2022
Verified purchase

I always check out RS for special gifts. I've been using Ross-Simons for 30+ years.

Reason I chose this business:

Great prices.

Quality

Date of experience: May 16, 2022

Thumbnail of user dianeb1718
North Carolina
3 reviews
0 helpful votes
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August 1st, 2022
Verified purchase
• Updated review

The necklace is very nice. It can be worn with casual wear or dress wear.

Reason I chose this business:

Style of product and sale price

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality

Date of experience: July 2, 2022

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We are glad you like your new necklace and will have many opportunities to wear it.

Nice jewelry
June 25th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Style of product and sale price

Date of experience: June 25, 2022

Thumbnail of user karenm4665
California
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

I want to love this item. It is just so much smaller than it appears.

Quality

Date of experience: November 2, 2022

Thumbnail of user nicoled1233
New York
1 review
0 helpful votes
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March 18th, 2022
Verified purchase

Great quality - good prices - good selection
All the things I get are always well made

Reason I chose this business:

Looking for quality specific peice

Quality

Date of experience: March 18, 2022

Thumbnail of user marthas1194
California
1 review
0 helpful votes
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July 9th, 2022
Verified purchase

My purchase arrived, but it took a while and that's why I asked for it.

My experience has been very good.

Reason I chose this business:

Because I really like the jewelry they sell.

Service
Quality

Date of experience: July 9, 2022

Thumbnail of user melissac2357
New Hampshire
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

Looking for a birthday present - found it in my price range and it was delivered.

Reason I chose this business:

Good quality, good price

Quality

Date of experience: December 13, 2022

Thumbnail of user margaretf405
Massachusetts
3 reviews
0 helpful votes
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July 14th, 2022
Verified purchase

The ring is very lovely. Fits true to size. It was delivered very quickly also.

Reason I chose this business:

I was looking for ring and liked several.

Quality

Date of experience: July 14, 2022

Thumbnail of user susanj1765
Nevada
1 review
0 helpful votes
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May 26th, 2022
Verified purchase
• Updated review

It is pretty but too small for me. I will gift it to family member.

Quality

Date of experience: May 26, 2022

It was good
May 19th, 2022
Verified site experience
• Previous review

Date of experience: May 19, 2022

Thumbnail of user kellyd1340
New Jersey
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I ordered the ring set and it came really fast! I Love them! Thank you!

Reason I chose this business:

I have been shopping on and off for a long time!

Quality

Date of experience: May 26, 2022

Thumbnail of user lindah3580
Missouri
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

I was very pleased with my bracelet and earrings they are both very good quality

Quality

Date of experience: May 29, 2022

Thumbnail of user debbies1259
Ohio
1 review
0 helpful votes
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July 20th, 2022
Verified purchase

Met new sale price and refunded me $10. Excellent customer service and Love the earrings!

Reason I chose this business:

Found product I was searching for.

Service
Quality

Date of experience: July 20, 2022

Thumbnail of user roxannam26
Kentucky
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

From ordering from catalog on-line to receiving order in the mail - all was a breeze!

Reason I chose this business:

I ALWAYS ORDER THE TOWLE OLD MASTER SNOWFLAKE EACH YEAR FROM RS.

Quality

Date of experience: July 16, 2022

Thumbnail of user lorih942
Washington
2 reviews
0 helpful votes
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July 19th, 2022
Verified purchase

I have shopped there several times over that past several months and am very satisfied.

Quality

Date of experience: July 19, 2022

Thumbnail of user glendab252
Texas
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

I paid foe 2 day delivery and got it in 6 days. Use regular delivery.

Quality

Date of experience: May 31, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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