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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,827 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    927
  • Shipping
    47
  • Quality
    7478

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.9%
Positive
3,434
Neutral
153
Negative
111
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48,201 reviews

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Reviews (8,827)

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (120) customer service (463) quality products (109) christmas gift (98) sterling silver (102) ross simons (1118) post office (17)
Thumbnail of user baris11
California
1 review
0 helpful votes
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October 23rd, 2022
Verified purchase

It came on time and I love what I purchased. Ross-Simons has great quality jewelry.

Reason I chose this business:

I have purchased before and I am never disappointed.

Quality

Date of experience: October 23, 2022

Thumbnail of user patricias3224
Maryland
2 reviews
0 helpful votes
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April 29th, 2022
Verified purchase

It was quick and easy. However, I don't understand why you don't take debit cards.

Reason I chose this business:

Longtime customer

Quality

Date of experience: April 29, 2022

Thumbnail of user lindam4528
Connecticut
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

I received the gift I ordered for our daughter's birthday in perfect condition. Thank you.

Reason I chose this business:

I’ve purchased jewelry from Ross Simons before.
I have been happy in the past.

Date of experience: July 26, 2022

Thumbnail of user nancyd658
Tennessee
2 reviews
0 helpful votes
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July 26th, 2022
Verified purchase

This is my first time ordering. I'm very happy with my purchase and the process.

Reason I chose this business:

Because you had what I was looking for.

Quality

Date of experience: July 26, 2022

Thumbnail of user ranyab
Massachusetts
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

One pair of the earrings I ordered was defective and almost detached at the end.

Easy to call and get my options and return the item.

Service
Quality

Date of experience: July 25, 2022

Thumbnail of user bettyk757
California
1 review
0 helpful votes
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June 2nd, 2022
Verified purchase

This ring is just as nice as was pictured. I'll enjoy wearing on my vacation.

Reason I chose this business:

You had just what I was looking for at a reasonable price.

Quality

Date of experience: June 2, 2022

Thumbnail of user juditg6
New York
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

I was looking for a fun earring for my brothers wedding and they are perfect.

I called because i realized that I didn’t click in expedited shipping. I called less than 24 hours later (earring were not shipped yet) and she said she cannot modify it and we went ahead and canceled the order. I reordered it expedited because i really needed it for an event but if i didn’t need it this quick i wouldn’t have and then you loose a sell.

Service
Quality

Date of experience: June 18, 2022

Thumbnail of user judyb1211
North Carolina
2 reviews
0 helpful votes
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July 29th, 2022
Verified purchase

I will exchange this beautiful gold bangle for larger size. I absolutely love it, though

Reason I chose this business:

I know the consistent fine quality of all RS jewelry. My go to jewelry online.

Quality

Date of experience: July 29, 2022

Thumbnail of user ruthannt10
Ohio
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

The ruby earrings I received are are very beautiful and will enhance my jewelry collection.

Reason I chose this business:

Be a customer of Ross-Simon for many years.

Quality

Date of experience: July 29, 2022

Thumbnail of user melodyb254
Georgia
1 review
1 helpful vote
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August 2nd, 2022
Verified purchase
• Updated review

I'm waiting to see if my replacement is sent to me in a timely manner

Reason I chose this business:

My daughter saw a birthday gift she wanted there

Quality

Date of experience: August 2, 2022

Very easy shoppping experience
July 10th, 2022
Verified site experience
• Previous review

Date of experience: July 10, 2022

Thumbnail of user trishaj36
Texas
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I ordered earrings and a ring. Bother we're just as pretty as the online pics.

Exchange ring size. Very helpful and professional.

Reason I chose this business:

Ordered previously and happy.

Service
Quality

Date of experience: August 1, 2022

Thumbnail of user juliec1944
California
1 review
1 helpful vote
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August 7th, 2022
Verified purchase

Same as above, very easy, effortless and pleasing. I would as always, use them again.

Reason I chose this business:

Their products are always of the highest quality and never fail to please

Quality

Date of experience: August 7, 2022

Thumbnail of user jayneh106
Arizona
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

Easy user friendly site. Kept me informed of the status of my order all along

Reason I chose this business:

I wanted an evil eye necklace and found just the thing.

Quality

Date of experience: June 9, 2022

Thumbnail of user susanl2624
Massachusetts
2 reviews
0 helpful votes
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May 8th, 2022
Verified purchase

Straightforward and clear. Do you want me to lie to fill up a stupid survey?

Quality

Date of experience: May 8, 2022

Thumbnail of user kathya519
District of Columbia
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

Quick and easy. Fast delivery. Very pleased with product. It looks real and is beautiful!

Reason I chose this business:

Saw it online

Quality

Date of experience: June 12, 2022

Thumbnail of user amyw475
Maryland
2 reviews
11 helpful votes
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August 12th, 2022
Verified purchase

It was beautiful! I love it! Thank you! I've been wanting an initial ring forever!

Quality

Date of experience: August 12, 2022

Thumbnail of user velinav1
Texas
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

Love your product…small & perfect & earrings go with other jewelry pieces I have

Quality

Date of experience: June 12, 2022

Thumbnail of user kareng2116
Virginia
3 reviews
0 helpful votes
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May 9th, 2022
Verified purchase

I am very happy with this purchase, the earnings are beautiful and came very quickly.

Reason I chose this business:

Have shopped with them before

Reason I chose this product:

They were so pretty

Quality

Date of experience: May 9, 2022

Thumbnail of user gnonkoueta
Georgia
1 review
0 helpful votes
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June 15th, 2022
Verified purchase

I like the earring that I ordered. I'm wearing now and will recommend to anyone.

Reason I chose this business:

Good quality

Quality

Date of experience: June 15, 2022

Thumbnail of user suzannes917
California
1 review
0 helpful votes
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December 14th, 2022
Verified purchase
• Updated review

I have ordered other jewelry and have been pleased! I'm excited to see these pieces!

Reason I chose this business:

I Ike your jewelry

Service
Quality

Date of experience: December 14, 2022

Good experience
July 20th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Half off deal

Date of experience: July 20, 2022

Over all it's good
August 5th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Liked a ring I ordered

Date of experience: July 6, 2022

Thumbnail of user maryg2769
Colorado
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Beautiful Ring! Speedy Service!
Many compliments from friends when they see me wearing the ring.

Reason I chose this business:

Trust quality!

Quality

Date of experience: June 17, 2022

Thumbnail of user toniam72
Texas
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

The jewelry is worth the money and it doesn't take long to get your package.

Reason I chose this business:

I love their quality of jewelry.

Reason I chose this product:

Great quality

Quality

Date of experience: May 13, 2022

Thumbnail of user marekt7
Canada
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

The title of this review says it all:-)
Many experiences with you, and all positive.

Quality

Date of experience: May 12, 2022

Thumbnail of user pricilah
Texas
1 review
0 helpful votes
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April 14th, 2022
Verified purchase

It was quick and easy! And got my jewelry in one piece with no damage!

Reason I chose this business:

I chose Ross-Simons today because their designs of jewelry are unique and beautiful to me.

Quality

Date of experience: April 14, 2022

Thumbnail of user cynthiad1402
North Dakota
1 review
1 helpful vote
  • Send Message
August 24th, 2022
Verified purchase

I have ordered several rings and they're wonderful! Good variety, quality and never an issue!

Reason I chose this business:

For the reasons stated above.

Quality

Date of experience: August 24, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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