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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,819 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    927
  • Shipping
    47
  • Quality
    7470

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,426
Neutral
153
Negative
111
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Instant Feedback

48,173 reviews

39
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How would you rate Ross-Simons?
Top Positive Review

“Excellent service.”

Mary M.
12/31/24

The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.

Date of experience: 12/17/24
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Top Critical Review

“Worse custoner service ever”

Leon R.
12/31/24

I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver

Date of experience: 12/28/24
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Reviews (8,819)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (148) quality jewelry (117) customer service (460) quality products (109) sterling silver (102) christmas gift (97) ross simons (1117) post office (17)
Thumbnail of user robertc5763
Pennsylvania
1 review
1 helpful vote
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August 3rd, 2022
Verified purchase

Experience good. Love the ring, but way too tiny. Good 4 a midget.

Date of experience: July 4, 2022

Thumbnail of user scottf1240
Florida
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Very nice - item caught eye, quick scan resulted in quick and easy purchase

Quality

Date of experience: May 21, 2022

Thumbnail of user rosemarief81
New Jersey
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

Had no problem placing the order. Was satisfied how quickly my order arrived.

Reason I chose this business:

Have seen many ads about your product. This bracelet was an eye catcher!

Quality

Date of experience: July 5, 2022

Thumbnail of user millicents14
Michigan
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

The ease of finding a style I'm looking for and ordering the item.

Reason I chose this business:

I love the quality of jewelry I purchase from Ross-Simons.

Quality

Date of experience: July 7, 2022

Thumbnail of user janiep60
Kansas
2 reviews
0 helpful votes
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May 23rd, 2022
Verified purchase

It is easy, efficient, can find items easily, can shop nicely as well.

Reason I chose this business:

When I finally ordered and looked more carefully, I wouldn't go any place else. That part did take a long time as I did not find the catalog seemingly offering what I wanted, then I looked on line and that was hands down a better way of really seeing the quality.

Quality

Date of experience: May 23, 2022

Thumbnail of user legacyd27
North Dakota
1 review
0 helpful votes
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July 8th, 2022
Verified purchase

Timely and well packaged of excellent quality and better in person than catalog

Date of experience: July 8, 2022

Thumbnail of user barbarao857
New York
1 review
0 helpful votes
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July 11th, 2022
Verified purchase

The process was easy and I was able to orde 3 personalized bracelets.

Quality

Date of experience: July 11, 2022

Thumbnail of user beatricez9
New Jersey
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Easy to order and was it was delivered quickly. No hassle at all

Reason I chose this business:

Wouldn’t order from any place else. Always more than satisfied

Quality

Date of experience: May 27, 2022

Thumbnail of user mariab1876
Nevada
1 review
0 helpful votes
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May 25th, 2022
Verified purchase

I absolutely love the earrings! Definitely going to continue to shop here :)

Quality

Date of experience: May 25, 2022

Thumbnail of user sandram2983
Connecticut
1 review
1 helpful vote
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November 16th, 2022
Verified purchase

All is great. No issues at all. Smooth and easy on line process

Previous purchase, was great

Reason I chose this business:

Price, affirm payment option, asked customer service wuestion, answered quickly

Service
Quality

Date of experience: November 16, 2022

Thumbnail of user jacquelinek360
Virginia
1 review
0 helpful votes
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July 13th, 2022
Verified purchase

Very easy site for placing orders and was very pleased with the bracelet

Reason I chose this business:

Love your jewelry

Quality

Date of experience: July 13, 2022

Thumbnail of user charless2625
Texas
2 reviews
0 helpful votes
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July 10th, 2022
Verified purchase

Not as great as I like but found something better
Will return promptly

Reason I chose this business:

VARIETY, PRICE, SPEED OF DELIVERY

Quality

Date of experience: July 10, 2022

Thumbnail of user lindam4261
California
2 reviews
0 helpful votes
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May 26th, 2022
Verified purchase
• Updated review

Good. Kept me up to date. Do not know what else to say.

Reason I chose this business:

Shopping on the internet

Quality

Date of experience: May 26, 2022

Would have like a bit more info
May 19th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Shopping on the internet

Date of experience: May 19, 2022

Thumbnail of user cathleens66
Illinois
1 review
0 helpful votes
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May 24th, 2022
Verified purchase
• Updated review

I love the byzantine bracelet. It fits perfectly! The price was very reasonable.

Reason I chose this business:

Found a bracelet I really liked in the catalog.

Quality

Date of experience: May 24, 2022

Had to enter payment information twice
May 17th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Found a bracelet I really liked.

Date of experience: May 17, 2022

Thumbnail of user davidw4992
Virginia
2 reviews
0 helpful votes
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March 18th, 2022
Verified purchase

The ring is not as dark as it appears on your site, disappointed

Quality

Date of experience: March 18, 2022

Thumbnail of user joyl284
Texas
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

Very satisfied. The ring is exactly what I expected from the image shown.

Quality

Date of experience: May 29, 2022

Thumbnail of user igalt1
New York
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

I have forwarded the ring back for a replacement in a bigger size.

So far so good

Reason I chose this product:

Birthday gift

Service
Quality

Date of experience: May 23, 2022

Thumbnail of user janetp1133
North Carolina
1 review
0 helpful votes
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May 25th, 2022
Verified purchase

While very pretty that we're not as pink as I would have liked.

Reason I chose this business:

I always have been happy with my purchases.

Quality

Date of experience: May 25, 2022

Thumbnail of user mikem3474
Florida
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

Was happy with it till it timed out and made me re-enter everything

Reason I chose this business:

Good selection; reasonable prices

Quality

Date of experience: May 2, 2022

Thumbnail of user maryf2264
Texas
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

The necklace I purchased for a gift is just as I pictured it.

Reason I chose this business:

Recommendation from a friend

Quality

Date of experience: July 19, 2022

Thumbnail of user michaelp4888
Louisiana
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Great! So far so good as the order process has been very easy.

Service

Date of experience: July 18, 2022

Thumbnail of user juner147
Michigan
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I always enjoy shopping at Ross-Simon's. Nothing but quality merchandise at reasonable prices!

Quality

Date of experience: May 28, 2022

Thumbnail of user gerardc140
New York
1 review
0 helpful votes
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July 23rd, 2022
Verified purchase

No issues. Very simple ordering process. And you get what you actually ordered.

Quality

Date of experience: July 23, 2022

Thumbnail of user peggyb548
Texas
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

I love my necklace of my puppy. It is so beautiful. Thank You

Reason I chose this business:

I have ordered from them before and I like their quality.

Quality

Date of experience: May 30, 2022

Thumbnail of user karenc2897
California
2 reviews
0 helpful votes
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May 1st, 2022
Verified purchase

I love the bracelets that I ordered. They are both beautiful. Good quality

Reason I chose this business:

Good selection, fair prices. I love looking through the catalogs. I find the jewelry is of good quality. I have purchased before and was happy with my purchase.

Quality

Date of experience: May 1, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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