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Ross-Simons has a rating of 4.7 stars from 8,817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,169 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Very good quality package and fast delivery very happy with the purchase
First time I choose Ross - Simons and I love everything they sells
Date of experience: April 23, 2022
Easy to place an order and everything arrived quickly and was as beautiful as it looked online
Saw an add and looked nice
Date of experience: July 4, 2022
Easy to order. Nice item at good price. Fast delivery. Good communication/
Saw newspaper ad
Date of experience: May 26, 2022
Easy transaction, good discount, good quality, worthwhile, look forward for more discounts
Been with them for many years now, always satisfied, outstanding results
Date of experience: May 27, 2022
The process was simple and worked well. The bracelet came in days.
Past experiences were good
Date of experience: May 25, 2022
Past experiences were good
Date of experience: May 16, 2022
Loved the beach jewelry choices! Great quality! Please keep the collection coming!
Date of experience: July 14, 2022
It was quick and easy! The design is really nice and smooth.
My search brought you up.
Date of experience: July 12, 2022
Gemstones were not the best quality. I expected better quality from here.
Nice advertisement.
Date of experience: December 3, 2022
My granddaughter will love these earrings for her birthday! Love your quality...
For birthday gift
Date of experience: July 12, 2022
I always appreciate the quality of the items that I buy.
For my granddaughter's first communion
Date of experience: May 30, 2022
I found this necklace that I really like and received it quickly. Plus it was on sale.
I saw it in facebook but I get the catalogs also
Date of experience: September 1, 2022
So far so good. I am happy with the little elephant pendant
Love elephants, and also saw your ad in the National Geographic
Date of experience: May 28, 2022
The earrings are too "light". It seems the silver is not the best quality. I expected more
I had bought a bracelet similar to the earrings already.
Date of experience: December 5, 2022
The items are high quality and beautiful. And Ross Simons lives up to their discounts and specials.
I saw some nice pieces of jewelry on sale.
Date of experience: July 20, 2022
Because it is Memorial Day with free shipping.
Date of experience: May 29, 2022
I found it to be Easy and Fast... Perfect for someone studying to be an Aquatic Vet..
Perfect for someone studying to be an Aquatic Vet..
Date of experience: June 1, 2022
Quality of the jewelry has really go down thru out the years
Previous orders, but I’m very dissatisfied with this one.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 24, 2022
Order returned was not what was expected. Will look for something else.
Many different products at realistic prices when on sale, and this sale gave a percentage off and free shipping.
Date of experience: May 1, 2022
The necklace was lovely and as I expected in size and beauty.
It was easy to access online
Date of experience: July 26, 2022
I, upon receiving the earrings, put them on and haven't removed them!
I LOVE Ross-Simons!
Date of experience: November 24, 2022
Easy to deal with
No issues
Love the earrings for the price
Good quality
Date of experience: July 27, 2022
I like long drop earrings. This earrings are beautiful and good price.
Date of experience: July 26, 2022
Love ur company all I have purchased have been perfect your company is awesome Thanks so much
A gift for my daughter she does not have any jewelry in Larimar
Date of experience: July 22, 2022
See above everything went smoothly and I love the pieces I bought
Like the jewelry
Date of experience: June 2, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn the piece did not meet your expectations. We do offer a 30-day return policy for all orders. Please call us at 1-800-835-0919 and one of our agents would be happy to assist you.