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Ross-Simons has a rating of 4.7 stars from 8,817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,169 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Because nobody cares what I think and why do I need to?
Date of experience: July 29, 2022
The post was bent when it arrived - worried it will break off
Date of experience: July 30, 2022
They are perfect, they will go perfectly with an evening gown I just bought. I love them!
Good pricing
Date of experience: July 27, 2022
Website is easy to navigate and check out process is simple and thorough at the same time.
Excellent quality and much better selection by shopping direct.
Date of experience: May 5, 2022
I believe I ordered a size 7, but the ring seems bigger.
I love jewelry
Date of experience: May 5, 2022
Great product and the price was reasonable. It doesn't look cheap. High quality for a great price
Date of experience: May 5, 2022
I am very pleased with what I have received purchased
Thank you
Date of experience: March 12, 2022
I've used your Company in the past and i love the product, customer service and expedient delivery
I lost an earring that I purchased earlier
Date of experience: October 4, 2022
I love your jewelry and I wish I could order more. All of the jewelry that I've ordered has been high quality and your customer service is wonderful.
Date of experience: May 18, 2022
Best value ever! I always shop RS first! I can't recommend enough.
Date of experience: June 7, 2022
Date of experience: July 29, 2022
My wife was very pleased as was I. They were just what was described in the catalog.
Used many times with much satisfaction.
Date of experience: June 10, 2022
Simple to use and order and the delivery was without incident. I would order form them again.
Newpaper ad
Date of experience: June 9, 2022
Think she'll love it. Adding gold horse charms to top it off.
Long time customer
Date of experience: August 10, 2022
No delivery problems, very happy with the item, good price, good experience.
I have purchased from RS before, and have been pleased with the selection, quality and price. I will
Continue be a customer.
Date of experience: June 11, 2022
The items descriptions are just as described online and in the catalog!
I have ordered from Ross-Simons several times in the past and I am always satisfied with the purchase.
Date of experience: August 15, 2022
The site is easy to use, and the product arrived on time.
I needed ear bling!
Date of experience: October 7, 2022
Easy, and they always have what I need or want.
Date of experience: July 15, 2022
Date of experience: June 7, 2022
Easy to order on the site and the jewelry comes very quickly.
Advertising on Facebook
Date of experience: August 11, 2022
Good for a child but not a wife. Pictures are very deceiving.
Date of experience: August 12, 2022
This ring is so beautiful. The deep blue color is absolutely stunning.
I liked the ring I saw on line.
Date of experience: June 11, 2022
The catalog is easy to read. A lot of items to adore.
I'm already looking for things for Christmas!
Date of experience: May 10, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We understand the necklace was smaller than expected. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size. Returns are easy to set up online.