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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    924
  • Shipping
    47
  • Quality
    7468

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.9%
Positive
3,425
Neutral
153
Negative
110
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Instant Feedback

48,167 reviews

39
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How would you rate Ross-Simons?
Top Positive Review

“Excellent service.”

Mary M.
12/31/24

The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.

Date of experience: 12/17/24
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Top Critical Review

“Worse custoner service ever”

Leon R.
12/31/24

I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver

Date of experience: 12/28/24
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Reviews (8,817)

Rating

Timeframe

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (117) customer service (460) quality products (109) sterling silver (102) christmas gift (97) ross simons (1117) post office (17)
Thumbnail of user kaitlynh239
Connecticut
1 review
1 helpful vote
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August 16th, 2022
Verified purchase

Great! And very fast delivery! Cant wait to give to my godson

Quality

Date of experience: August 16, 2022

Thumbnail of user arianec17
California
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

I received the pearl and diamond pendant. I haven't
Wore it yet, but look forward to it.

Reason I chose this business:

I got a mailing brochure from them.

Quality

Date of experience: June 16, 2022

Thumbnail of user joannb351
Rhode Island
1 review
1 helpful vote
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August 23rd, 2022
Verified purchase

Great. A no fuss experience. I love shopping here. I can't resist.

Reason I chose this business:

Easy access.

Quality

Date of experience: August 23, 2022

Thumbnail of user madelinen38
New York
1 review
1 helpful vote
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August 20th, 2022
Verified purchase

Love the quality of the jewelry and at a great price point.

Reason I chose this business:

Saw on line

Quality

Date of experience: August 20, 2022

Thumbnail of user christinew1447
Pennsylvania
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

We loved the tulip beer glasses- elegant in design. The packaging was fun- a six pack design!

Reason I chose this business:

I’ve purchased many items in the past and I was always happy with the quality.

Quality

Date of experience: June 18, 2022

Thumbnail of user shannonf372
Colorado
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

Simple and straight forward. Love how easy it is to customize it

Reason I chose this business:

Credit card cash back

Quality

Date of experience: May 10, 2022

Thumbnail of user tiffanyt425
Texas
4 reviews
2 helpful votes
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August 24th, 2022
Verified purchase

I purchased this ring to match my watch and it turned out to be a perfect match.

Reason I chose this business:

No particular reason, they had a ring that I wanted.

Quality

Date of experience: August 24, 2022

Thumbnail of user bernadettet68
Minnesota
1 review
0 helpful votes
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September 20th, 2022
Verified purchase

They fixed the add bombardment. Which started as soon as I ordered

Service
Quality

Date of experience: August 21, 2022

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We have unsubscribed you from our promotional emails. Please allow 72 hours for this to be completed. You may also unsubscribe by clicking the link on the email received or go to our website to update your preference at bottom of our page in the need help section and clicking unsubscribe.

Thumbnail of user maruv
Arizona
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

Very good experience. I received on time and I like my order.

Reason I chose this business:

I know the brand a long time ago.

Quality

Date of experience: August 24, 2022

Thumbnail of user carolc2188
New York
1 review
0 helpful votes
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May 15th, 2022
Verified purchase

Saw these earrings advertised and asked for them for Mothers Day. I was NOT disappointed!

Reason I chose this business:

Every Ross Simons piece I own is a quality product!

Reason I chose this product:

Murano glass is a favorite for me and the price was right!

Quality

Date of experience: May 15, 2022

Thumbnail of user kristenc463
California
1 review
0 helpful votes
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June 10th, 2022
Verified purchase

I knew what I wanted, and your broad selection made it easy to find just what I needed. Thank you!

Reason I chose this business:

I had previously ordered from you, so when I needed a gift, you came to mind.

Quality

Date of experience: June 10, 2022

Thumbnail of user janep494
California
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Very easy and found what I was looking for at a price I thought was fair

Reason I chose this business:

Liked the products

Quality

Date of experience: May 27, 2022

Thumbnail of user lilianal48
New York
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

I am very pleased with the bracelet I bought. Both with $$$ and prompt delivery.

Thanks

Reason I chose this business:

I know that it is a quality Jewlery store.

Quality

Date of experience: June 18, 2022

Thumbnail of user krystenf
Texas
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

So many choices at so many price points, all in a wide array of styles. Win.

Quality

Date of experience: December 20, 2022

Thumbnail of user ruthc889
Rhode Island
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

I found what I wanted, placed the order, paid, and that was it. Quick and easy.

Reason I chose this business:

I always check out the Ross-Simons ads! Frequently find something I 'need'.

Quality

Date of experience: April 29, 2022

Thumbnail of user mollys348
California
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

The ring lives up to its photos on the website and the delivery was super quick

Quality

Date of experience: June 28, 2022

Thumbnail of user carlosh20
Florida
4 reviews
2 helpful votes
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July 1st, 2022
Verified purchase
• Updated review

Great service and easy to use very, good products at a great price's and fast shipping

Reason I chose this business:

Great products

Quality

Date of experience: July 1, 2022

Gold Earings
May 12th, 2022
Verified purchase
• Previous review

Great service and easy to use, also fast shipping, the earings were very beautiful and they look very good love them

Reason I chose this business:

Great prices and fast shipping

Quality

Date of experience: May 12, 2022

Thumbnail of user teresal738
South Carolina
1 review
0 helpful votes
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July 8th, 2022
Verified purchase

Pleasant and love the Spode blue and white! Looks beautiful on my table and dishwasher safe

Quality

Date of experience: July 8, 2022

Thumbnail of user maryf2329
New Mexico
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

I liked the product (drop earrings) but they were not as long as I had hoped

Reason I chose this business:

On internet and they showed pictures of the products

Quality

Date of experience: May 30, 2022

Thumbnail of user lizm758
Tennessee
1 review
1 helpful vote
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October 11th, 2022
Verified purchase

Just what I thought it would be. Really like it and wear it all the time.

Reason I chose this business:

Gift certificate

Service
Quality

Date of experience: October 11, 2022

Thumbnail of user elizabeths2878
New Jersey
1 review
0 helpful votes
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July 20th, 2022
Verified purchase

I found your website easy to use. I was shocked how quickly I received my order.

Reason I chose this business:

Already bought matching ring.

Quality

Date of experience: July 20, 2022

Thumbnail of user shannonb1010
Tennessee
2 reviews
0 helpful votes
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May 2nd, 2022
Verified purchase

Easy Ordering process and product is beautiful, it fits and I'm getting many compliments on it.

Reason I chose this business:

They had what I was looking for

Quality

Date of experience: May 2, 2022

Thumbnail of user donnas3065
Ohio
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Very easy to order and my package arrived pretty quickly. Love my birthday present to myself!

Reason I chose this business:

Saw the earrings I wanted here after Googling for leaf clover diamond earrings.

Quality

Date of experience: August 1, 2022

Thumbnail of user susanm4461
Georgia
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The quality of the items were not up to par. The bracelets had links in them.

Quality

Date of experience: August 1, 2022

Thumbnail of user erink458
Iowa
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

I think the ring is okay for what I paid for it easy payment and shipping

Quality

Date of experience: August 29, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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