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Ross-Simons has a rating of 4.7 stars from 8,803 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,124 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Great product - great pricing!
And so many choices!
Variety of choice mused with affordable pricing.
Date of experience: May 18, 2022
Another successful purchase to add to my collection
Returning customer
Date of experience: June 28, 2022
43 anniversary, opal earrings. Wife loved them. Happy wife, happy life
Searching for opal earrings on internet, found what I wanted at a reasonable price
Date of experience: July 3, 2022
Great experience! Very quick and great quality products!
Date of experience: May 23, 2022
Quick easy and affordable and always reasonably priced
Previous purchases have been excellent
Date of experience: July 13, 2022
Needed help from customer service. Service was impeccable.
Great stuff. Excellent prices.
Date of experience: May 26, 2022
Great product, great price, great service. 5 stars all the way!
Quality, price, service
Date of experience: May 28, 2022
No problems with anything. Pleased with the product and the service.
Saw the product in an ad in Southern Lady magazine.
Date of experience: July 19, 2022
I received it as a gift. It is beautiful. Love it!
Date of experience: July 18, 2022
The earrings do not close properly, worried about loosing the earrings
Date of experience: October 24, 2022
Very fast and easy for overall shopping and credit approval. Great and Easy
Products high quality
Date of experience: July 25, 2022
I will give it to my girlfriend. She will it more.
Date of experience: July 25, 2022
Great styles great prices and excellent customer service
Date of experience: June 18, 2022
The necklace is beautiful and I'm very pleased by the product and the experience.
The reasonable price.
Date of experience: July 31, 2022
Always pleased with my product & my experience with Ross Simons
Always happy
Date of experience: September 1, 2022
Love the service. Love the ring. Fast service. I would order from you again
Great quality
Date of experience: July 31, 2022
Nice classy bracelet. Very rich looking and nice weight and size
Looked nice and in our price range
Date of experience: July 31, 2022
I have enjoyed the jewelry as well as the people who I given your jewelry as gifts.
Was great. They sent the product early so I could give it on time to the person who was receiving it as a gift.
The quality is expceptional
Date of experience: June 5, 2022
I loved it. Wore it only one day. I found it on the ground!
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2022
Easy as can be
Easy and fast and
Lovely lapis bracelet
Got an email
I was also getting catalogs, which I pass on to a bunch of women who love them
Date of experience: June 4, 2022
Excellent and easy on all departments and enjoy all my products
For mothers day
Date of experience: May 6, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn of the issue you have had with your piece. We do offer a 30-day return policy for all orders. Please call us at 1-800-835-0919 and one of our agents would be happy to assist you.