- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Ross-Simons has a rating of 4.7 stars from 8,803 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,124 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Not worth the price paid. Not my style. Not becoming to the face.
Fine, returning product.
In the past have been happy with items
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 10, 2022
Really nice experience, good quality and good price
Good price and quality
Date of experience: June 9, 2022
We love to hear from our happy customers! We want everyone to love the jewelry they receive and strive to provide great pieces for every budget.
I'm satisfied with the quality and very happy with the service.
My wife likes the company.
Date of experience: August 10, 2022
Good, very fast shipping and good quality product.
I Need a tree layer gasp
Date of experience: May 11, 2022
The bracelet is very pretty and the engraving is perfect.
Because they had what I was looking for and the price was reasonable.
Date of experience: June 20, 2022
Product as described and received product quickly!
Date of experience: December 28, 2022
Great experience. Great quality with excellent prices.
I’m a long time customer!
Date of experience: July 1, 2022
The ordering is easy, the delivery is quick and the quality is amazing!
Reputation and past experiences.
Date of experience: July 4, 2022
Easy to use the check out check out was easy and well explained.
Previous purchase.
Date of experience: July 6, 2022
Gold earrings were smaller than expected. Silver earrings were fine.
Price, selection. Prior purchases.
Date of experience: July 12, 2022
Good products good price good delivery I will buy again
Date of experience: July 10, 2022
It was easy.The lady was very nice helpful. Nice location
Date of experience: July 19, 2022
I love the jewelry, the prices, and the timely shipping.
Found what I wanted.
Date of experience: July 18, 2022
Wonderful item. My wife loved her loved her lion pendant.
On the projected delivery date the UPS tracking said "label made but not shipped". Contacted customer service and had item next day.
Wife sent me a pic from Ross-Simons with a birthday hint.
Date of experience: May 1, 2022
Great price and seamless order and delivery and beautiful pearls
Great value
Date of experience: July 26, 2022
Quick and easy! Beautiful ring and comfortable
Easy ordering and good deal
Have bought from you in past.
Love your jewelry
Date of experience: July 25, 2022
Have bought items in past.
Date of experience: July 10, 2022
Loved what I purchased! Very satisfied with what I ordered.
Date of experience: November 28, 2022
Web site easy to use
Web site was fine, fairly easy to order
The picture in the ad I saw made the butterfly look really good. The one I got did not look like the one pictured. It looks like a blue blob. Very disappointed.
Date of experience: March 31, 2022
Date of experience: March 24, 2022
The bracelet I ordered looked nothing like the one I ordered
It looked beautiful online
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 22, 2022
We do understand shopping from home can be difficult, as the items can look different in person. We would be happy to assist you with a return, and are available 24 hours a day, 7 days a week at 1-800-521-7677.
Excellent products and value and fast and safe deliveries
Love your products and pricing
Date of experience: May 21, 2022
Happy to order. Good order and good prices available.
Date of experience: December 15, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We understand the earrings were not right for you, we offer many other options and would be happy to assist in finding the perfect pair for you.