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Ross-Simons has a rating of 4.7 stars from 8,905 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,428 reviews
All good - everything went well - until I received the ring and realized it was skimpy - not
Full-bodied - and I want to return it - I think Ross Simons is a good company that sometimes
Carries inferior jewelry - nonetheless, I would shop at Ross Simons again because they
Have a good selection across many price points.
I love jewelry!
Date of experience: November 10, 2024
Positive experience buying a Pearl bracelet which I bought for a family member for the holiday season
Date of experience: December 19, 2024
Previous purchases
Date of experience: January 31, 2024
The pieces look cute in person but the detail shown online aren't present. Would be great if they were and the size were a little bigger.
Date of experience: December 21, 2024
I am stuck using an out of date old email that I no longer use. I want to use my current email address so I can get shipping alerts and other notifications but can't seem to update my info.
Love Ross-Simon’s
Date of experience: November 15, 2024
I have placed many orders online with Ross Simons jewelry and have always been satisfied with my purchases. Returns are easy and exchanges are smooth. I enjoy just looking at times. Thank you!
To purchase a new ring and use a gift certificate!
Date of experience: November 15, 2024
Items are easily found on website, great variety of items, website easy to navigate, quality, value and service is excellent!
Looking for silver bracelet sets and I was successful.
Date of experience: October 6, 2024
I ordered two pair of pearl earrings, the cultured pearl drop earrings are the most beautiful pearls - they are exquisite but the strand of gold wire is malleable and easily bends when I put on and take off the little clear stoppers to hold them on. That stinks. I'll have to pay a jeweler to change the wire on them. They both came in beautiful little black boxes inside a cloth keeper which will likely never be used again but nice presentation!
Date of experience: October 24, 2024
I was very pleased with the Butterfly necklace I ordered. The quality and design is absolutely fabulous. Ross-Simon's offers great customer services when in doubt. I was able to speak with an agent to clarify my concerns, Just LOVE Ross-Simon's
Date of experience: October 28, 2024
I have always been happy with my orders from Ross Simons. Ordering is easy and the products are top-quality.
Date of experience: December 21, 2024
Great Quality I get a lot of compliments on this ring. Bought one for my daughter also. She loves it.
Friends ordered this ring and I loved it
Date of experience: December 21, 2024
No real problems. I'm giving it as a gift and can't really give you any review on the necklace. It's wrapped nicely and I'm sure she will like it.
Catalog showed beautiful jewelry.
Date of experience: December 6, 2024
It is easy to buy. Too easy. Pick what you want, select your payment method and voila', your beautiful gift to yourself is in your home. In my case, on my body.
Date of experience: November 18, 2024
I love sales and especially shopping RS for sales and quality.
Date of experience: September 15, 2024
Easy to use and found precisely what I was looking for.
I like the quality and prices
Date of experience: May 1, 2024
I wanted this pearl bracelet for awhile and it is on sale
Date of experience: April 28, 2024
Always great to buy from and receive no gifts from Ross-Simon's. My gifts to family and friends are also appreciated.
Date of experience: December 20, 2024
The baby cups I purchased are beautiful, but the engraving is light. It would be better to double up the lines so the name can be read better.
Date of experience: December 18, 2024
Disappointed that you don't appear to accept debit cards. They wrote me back saying they do however, the process doesn't accept debit cards.
Date of experience: December 19, 2024
We do accept debit cards; not sure why it would appear not. Glad you were able to place an order.
I purchased an RS Pure 18K gold bracelet as advertised and stated in order confirmation, but received one with a 375 imprint indicating it is 9K gold.
Date of experience: December 12, 2024
The jewelry I ordered is very nice. However, one of the rings was marked down, even further within five days of my ordering it. I'm disappointed I didn't get the lower price.
Date of experience: November 12, 2024
White bubble wrap is a cheap packaging method for such a high quality product. Last impression was Ross Simon was cheap. The jewelry boxes are easily damaged in cheap plastic bags. Not helpful when it is a Christmas gift.
Date of experience: October 23, 2024
We regret you aren't pleased with the outer packaging material, but we have found it keeps the product safe and secure. If there is any issue with your product, please contact us direct at 800-835-0919 so we may assist.
The quality of the diamonds is not good. Very cloudy. Extremely disappointed in this tennis bracelet.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 8, 2024
We appreciate you taking the time to provide us with your feedback. We offer the best prices on the diamond grades selected. The diamonds in this bracelet have a clarity grade of I3 as advertised. Due to the naturally occurring characteristics, diamonds with clarity grade of I3, may exhibit imperfections such as inclusions, blemishes and cloudiness visible with naked eye.
We always want you to be 100% satisfied with your purchase. We offer a 30-day return period on all orders if not completely satisfied. Returns can be set up online or you can reach out to our Team for assistance by calling (800) 835-0919. We are available 24 hours a day, 7 days a week. Private message sent.
The smaller pair of earrings are perfect for what I wanted, but the gold/silver combination earrings hurt my ears…..
Date of experience: December 14, 2024
Had a little trouble finding the location to add the offer code, but otherwise the order was received and the jewelry looks amazing!
Date of experience: December 16, 2024
Had a little trouble finding the location to add the offer code
Date of experience: December 6, 2024
I wanted to purchase a gift for my daughter. The Ross-Simons shopping experience was so easy. The ring arrived and it was beautiful. I will definitely use them again!
Date of experience: November 10, 2024
My order arrived in quick fashion, items packaged securely and discreetly. The Amber Acorn earrings are more beautiful than the picture online, substantial but not overdone. The details of the craftsmanship are wonderful. I cannot wait to wear!
Date of experience: October 18, 2024
The Amber Acorn Earrings are perfect for the fall season! We are thrilled to learn that you love them, and know you will wear them well. Thank you for shopping with Ross-Simons!
Great selection and pricing and quality was terrific. I even received one item before Christmas that I wasn't expecting. I was delighted!
Have received many gifts from Ross Simon’s in the past and have been very satisfied with the quality
Date of experience: December 30, 2024
I ordered two of the black enameled bands. I was very disappointed. They were significantly smaller than the looked in the advertisement.
Date of experience: December 27, 2024
Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If, for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919.
Date of experience: December 16, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We strive to provide great pieces at a great value, and exceptional customer service! Thank you for being a valued customer.