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Ross-Simons has a rating of 4.7 stars from 8,800 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,122 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Huge selection, easy to navigate! Great site and products!
Date of experience: May 16, 2022
They always have such beautiful and elegant jewelry, I highly recommend them!
Date of experience: May 3, 2022
Beautiful products! Presentation ensures I know exactly what I'm getting.
Good quality products, easy to use website and great prices.
It was exactly what I was looking for for my wife - something petite with the stone she wanted.
Date of experience: May 16, 2022
The earrings were very small and picture in magazine was deceiving. We will be returning
Easy shopping in magazine
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 11, 2022
Quality pieces, competitive pricing and excellent customer service.
Date of experience: October 18, 2022
Easy to order and were delivered very quickly. Well packaged.
Product that I liked.
Date of experience: September 1, 2022
I bought these to give away for a birthday gift. They are so much lovelier in person.
Solid history of quality products.
Date of experience: August 28, 2022
Wish the bracelets were more meatier! Ordered 2 for my daughters
See advertisement in newspaper
Date of experience: December 27, 2022
This is for a Christmas gift to me from my hubby. Will not be opened until then.
They always have beautiful jewelry.
Date of experience: June 26, 2022
Had a great experience with Ross Simons and my bracelet is gorgeous
Friend referred
Date of experience: June 27, 2022
Carefully packed, prompt delivery, beautiful ceramics
I like the products, have bought things from RS from time to time over many years
Date of experience: June 24, 2022
I love my gifts this year, such beautiful & unique pieces. Thank you
Wonderful gifts from years past
Date of experience: December 26, 2022
This bracelet is well made and just as pictured. I love it! Shipping was fast, too!
Date of experience: June 24, 2022
Got this for my mother on her birthday. She absolutely adores it.
Date of experience: June 25, 2022
Website is easy to navigate and lots of selection.
Quality and range of products!
Date of experience: June 23, 2022
The chain looked more substantial on line compared to what was received.
The quality of the item.
Date of experience: June 25, 2022
My wife lost a pendant, and I found one that was almost an exact match.
Selection, prices
Date of experience: June 23, 2022
This piece was over priced for sterling silver. I am an artist that made jewelry at one time.
I was looking for a starfish. Ross-Simons came up in a search.
Date of experience: June 26, 2022
It as a good experience. Easy and fast. Merry Christmas.
Nobody else had a sunflower bracelet as beautiful as ross-simons.
Date of experience: December 22, 2022
Great ordering experience and delivery was timely- I loved the product
Used in the past
Date of experience: June 24, 2022
Great prices and the website is so easy to navigate!
Great value!
Date of experience: June 26, 2022
Ross Simon is a great company to purchase jewelry from. Always quality merchandise
I like the company
Date of experience: June 24, 2022
Always good experience. Love seeing size on models!
Repeat customer
Date of experience: December 20, 2022
Been a customer for many years. I love the ease of shopping on line.
Started out that my daughter did her bridal registry with RS.
Date of experience: June 24, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
Thank you for your feedback. We regret to learn the earrings are smaller than expected. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry on our website. This information can be found under product details. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online. Our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance.