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Ross-Simons has a rating of 4.7 stars from 8,799 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,115 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Love the quality and price of Ross Simons jewelry.
Date of experience: December 27, 2022
Beautiful item easy payment plan love that is was prettier even than pictures,
Date of experience: July 1, 2022
Good quality products. Items always arrive as described on the site. No surprises.
Date of experience: June 30, 2022
The bracelet is beautiful but, not what I'm trying to replace. Also too large.
Called to receive an RA number in order to return
I've ordered from Ross Simons before & they have beautiful jewelry.
Date of experience: July 3, 2022
Your company does a great job, from my selection to receipt.
The advertisement.
Date of experience: December 7, 2022
Your company does a great job, from my selection to receipt.
The advertisement.
Date of experience: December 7, 2022
Beautiful ring. A little smaller then I anticipated but lovely
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 1, 2022
I'll make this brief, delivery was much longer than expected.
I liked the style of earrings and the price-point.
Date of experience: June 29, 2022
These earring are lovely. The size is perfect and not heavy while wearing.
Date of experience: June 29, 2022
Selection and quality.
Date of experience: March 25, 2022
My wife picked out a beautiful ring for her birthday and I was able to secretly order it on line.
My wife visits Ross-Simons sites often.
Date of experience: July 2, 2022
Just what I needed to surprise her for our anniversary!
Seemed legit and is!
Date of experience: June 30, 2022
My wife loved the necklace - I need to add 24 more characters
Date of experience: June 29, 2022
Went online. Found the ones I wanted and purchased them.
Quality and price.
Traditional and timeless.
Date of experience: May 17, 2022
It was difficult to track but received great customer service when I called. & follow up
Customer for yesrs
Graduation gift
Date of experience: May 18, 2022
The bracelet is very cute. My granddaughter will love it.
I like that the bracelet could be personalized.
Date of experience: May 22, 2022
I found the merchandise in your catalog and ordered on line
Difficult finding what I wanted locally
Met my needs
Date of experience: May 18, 2022
Great so far as previous purchases have been. Very consistent.
Beat products
Date of experience: May 17, 2022
I was well pleased with quality, price and service
Appealing products for a good price
Date of experience: December 28, 2022
Easy ordering, came in a timely fashion, & I'm happy
They had what I wanted and could get it to me when I needed it
It is what I needed
Date of experience: May 17, 2022
Online order was problem free, and received earrings looked just like the ad
Picture of the earrings were in a magazine ad.
I am partial to sea life motif
Date of experience: May 21, 2022
Always satisfied with all my products from Ross-Simon
Date of experience: May 16, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We are glad you like the ring! Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size.