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Ross-Simons has a rating of 4.7 stars from 8,799 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,115 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Shopping is easy and I received my items very quickly. Thank you.
Date of experience: May 17, 2022
Thanks for having just what my heart was set on! I will enjoy wearing it!
I really enjoy the wide range of jewelry you have available, thank you!
Date of experience: May 16, 2022
Easy shopping and amazing selection of stylish items.
Known for good quality
Date of experience: May 16, 2022
The earrings are beautiful. Bigger than I expected.
I have previously purchased jewelry and was very pleased.
Date of experience: August 30, 2022
Good quality 14 K gold jewelry that I cannot afford anywhere else
Convenient ordering, wide selection
Date of experience: April 22, 2022
Beautiful excellent quality jewelry but I have to return them
Best quality
Date of experience: December 29, 2022
I have yet to be disappointed with my orders. Product is as pictured.
Date of experience: March 13, 2022
Shipping timeframe was reasonable. Product looks good, waiting to see if wife likes Xmas gift.
Date of experience: December 10, 2022
Was very easy to order through the website. And had fast delivery with no problems.
Good sale price.
Date of experience: July 6, 2022
Love this necklace. Arrived very prompt. The chain could be about 2" longer.
Because we where looking for a paw print item and our local jeweler did not have a selection.
Date of experience: December 10, 2022
Bought this for my athletic wife and she adores it!
Date of experience: October 8, 2022
Could not have been easier. Had catalog. Enter item number and completed order.
Quality and price
Date of experience: December 9, 2022
Very good experience. Arrived promptly. Pleased with the necklace I received.
I have bought from them successfully for over 20 years.
Date of experience: September 24, 2022
I have bought from them successfully for over 20 years.
Date of experience: September 17, 2022
My experience was great I had no problems with making this order!
Reasonable prices and beautiful inventory!
Date of experience: July 3, 2022
This gem necklace item was same as usual, minimally satisfying.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 4, 2022
I have to stop shopping from this site --the "quality" is awful!
Date of experience: July 2, 2022
You always have a good selection of jewelry, love everything I've bought
You always have a good selection of jewelry
Date of experience: December 10, 2022
Because it’s Mother’s Day and I bought something for myself
Date of experience: May 6, 2022
Everything went well order was correct and on time
Suede successfully in the past
Date of experience: December 9, 2022
Gold Byzantine Bracelet - Beautiful!-------------------------------------------
Have had Ros -Simons as gifts, and love every item.
Date of experience: July 2, 2022
Always loved receiving Ross & Simon.
Date of experience: July 2, 2022
Ordered easily.
Shipped.
Very satisfied with order. Beautiful, just like picture.
Quality merchandise
Date of experience: July 2, 2022
I had a very good experience shopping online with Ross and Simon!
I have acquired a lot of jewelry from Ross and Simon. Always good customer service.
Date of experience: July 2, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We appreciate your feedback. We regret to learn the piece did not meet your expectations. We do offer a 30-day return policy for all orders. Please call us at 1-800-835-0919 and one of our agents would be happy to assist you.