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Ross-Simons has a rating of 4.7 stars from 6,226 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 11 days
37,107 reviews
This bracelet fits well on my small wrist, is comfortable to wear, and looks great alone or stacked with other narrow bracelets. The elastic style is handy to use and hopefully it will hold up over time.
Hello friends, I have bought from you in the past and I don't like to say that; I found the quality very poor. One was a gift for my sister and I will not give it to her because of the appearance, durability and weight. I'm usually very happy with your pieces. Very dissatisfied..
The experience was easy and quick. I only had to determine which gold bracelet I wanted. The bracelet is substantial, 14k gold, no stones, and weighs 5.7 grams. On the competitor's website a 4.7 gram 14 kt bracelet is $1200, but I paid $585 at Ross Simons.
It really annoys me that you send emails that say "$25 off your next purchase!", and then twice I haven't been able to use it. The first time I didn't meet the requisite minimum, the second time I did, but it didn't apply. This, to me, is disingenuous, and I suspect I will unsubscribe.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
All coupons advertised list the terms and conditions for your next purchase with minimum requirements. We do see 2 coupons issued on your account. One coupon used successfully at the time of check out in July. We do not show the 2nd coupon code entered for the most recent order in September. We are available 24/7 to assist our customers while placing orders online. We may be reached at 1-800-556-7376 or via live chat on our website. A private message has been sent.
Seriously this ring was junk! Not worth it at all. I am returning. It was a piece of wire not a band. A person could not wear this at all…it would bend in a matter of mins. Very disappointed with this purchase.
We regret that the ring was not as expected and have reached out to you to assist with the return.
Easy, quick ordering! Jewelry is very nice quality and reasonably priced. If a return is necessary, it is just as easy as the ordering process and there is no hassle involved. Customer service is always pleasant and helpful. I recommend Ross-Simons!
Since the price of gold has put solid gold jewelry beyond my price range. The vermeil, however, has proven to be just as beautiful and longer
Lasting than gold plated. I'm extremely satisfied and have made other purchases.
The Vermeil is wonderful! We are glad that you recognize the benefits and love the necklace and bracelet.
They had earrings i was deciding on.
LOVE LOVE your wide selection of beautiful jewelry. Love the prices too!
So happy to find an intermediate "gold" that I can afford and can trust to last and not tarnish!
It’s my only new GO-TO for jewelry👍🏼💜
Sent it back for a smaller size. I think possibly because it was so slim, I needed a smaller size for it to stay on my finger. I bought one in my local jewelry store over the summer that slim for less then 1/2 the price.
The Pure pieces are designed to be very dainty, and petite. We always strive to offer the best value on all of our pieces. The piece you purchased locally may not have the same gold content, even though it appears the same size. We hope the new size fits you perfectly!
Sadly, my associate that always takes my orders was off on the day the discount was offered. I had to purchase online, thus, her missing out on a nice commission. I was not allowed to hold the item with my credit card until she was on the next day. The item was from the estate collection, so only one available.
I am a member
I was very pleased with the Butterfly necklace I ordered. The quality and design is absolutely fabulous. Ross-Simon's offers great customer services when in doubt. I was able to speak with an agent to clarify my concerns, Just LOVE Ross-Simon's
We strive to provide great pieces at a great value, and exceptional customer service! Thank you for being a valued customer.
I love my lemon quartz bee ring. The color is so pretty, more of a pretty green hue to me and the stone is really big. The little bee on it is so cute. I love it more than I thought I would! Thank you Ross Simons!
EasyI love your jewelry and the ring is beautiful. The stone looks kinda plastic but seriously I don't care its beautiful on and Ive received many compliments. I always gets emails 50 % on next order yet when I apply the code it rejects it. Am I not understanding the email
High quality
Received the toi et moi ring (Pearl and sapphire). It's beautiful! I love it! The pearl is luxurious and the sapphire is generous and deep in color. Very affordable. Perfect for the June and September loves in your life.
The Toi et Moi pieces are stunning; we are thrilled that you love it. We hope it brings you much happiness for years to come!
I have ordered gold hoops before, which were smaller but 14k. Loved them.
I wanted larger hoops, but couldn't afford 14k pair, so I ordered gold plated over silver.
Too heavy and really pull on the lobes. Thinking of returning them.
Have always had such great experiences with them. This was my fourth piece I have ordered.
It took me a long time to decide to
Make this purchase. It's a long story but I placed my order with PayPal and somehow it went through Affirm and I've made payments through Affirm. My PayPal account also shows as a pending transaction. Please help me with this issue.
Sent an email explaining the above problem with lots of attachments. Response was not helpful. Please advise PayPal to remove the pending payment.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We regret to learn of the issue on your order with pending transaction for PayPal when billed by Affirm. Thank you for bringing this to our attention, we have reached out to our Assurance Team, and they have confirmed the pending PayPal transaction has been dropped. Our team is researching this error to ensure it doesn't happen again.
We thank you for shopping Ross-Simons and apologize for any inconvenience this has caused. Private Message sent.
Ross Simons makes it easy. I get on the website, look up 18k gold earrings and tell the wife to pick what she likes for her birthday and then I order and it quickly arrives a week later. She's happy and I'm not dealing with the stress of going to the mall and looking and hoping to find something she likes because 18k gold earrings can be limited in availability, but she has to have 18k gold earrings. Anything less and her ears itch and burn.
I chose Ross Simons because I can shop for my wife's birthday/Christmas from home. No malls, no hassle, no huge markup.
I love Ross Simons, but my order which I received for my silver bangle bracelets was really wrong! They had me order the wrong size. I used the measurements tape that they sent me and the bracelets I received were like really really really hard to get over my hand so next time I would have to order a larger size but oh well.
It was fine. The earrings look nice. I bought them for a Christmas present for three of my granddaughters. I was very happy that the earring backs were included. I wish they had included two sets of the plastic backs.
I have shopped with you before
I know exactly what I am getting, whether it's 10 carat gold, white gold or gold plate, through the many years I have been a customer their labeling and descriptions of metal and gemstones has never been misleading.
The ring really caught my eye, but I’m not sure.what size I wear.
I was excited about the anklet I purchased, when I received it I put it on immediately, about an hour later it broke! It's very thin and will break very easily. I returned it immediately and would not exchange it as I knew it would happen again
Just answered the question ire and returned it
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We regret to learn of the issue you had with this item. Our team has been informed. We do appreciate your feedback. A private message has been sent.
I ordered this identical ring a few months ago. It was too big and I lost it the first day I wore it. I finally decided to order another one, but a smaller size. The turquoise stones in this were a very dark teal instead of blue. I will keep it but I just wasn't as pleased with this one as the other. I will continue to order your products.
Because I have ordered this same ring in turquoise and it was too big and lost it. Trying a smaller size in the pearl. May have to reorder the turquoise if I don’t find it.
I saved to buy the Black Agate good luck earrings. They are beautiful, however they are lever backs and one was so poorly put together that the lever back Broke and the earring stone fell off AS I WAS OPENING It. Not sure yet what I shall do. Could not be worn. I could order a second pair and turn one earring into a necklace and save the other incase one gets lost - but that's alot of money. I previously bought the pink and white ones which are beautiful and fine.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We regret to learn of the issue you had with the beautiful Black Agate earrings. This isn't the experience we want for you as our customer. We will certainly return or exchange them for another pair. We have reached out to assist.
Ross -Simmons is a great place to purchase unique and pretty items I absolutely love Ross-Simmons. The mistake is on my end. I choose a gold *******@inngot that was a bit to small. I will be looking for a larger chain and medallion or even a lager Fluer dis lis bar
The price and color of my birthday stone
I purchased a pair of earrings years ago from you and I lost one of them. They were my favorite earrings. I called to ask if I could buy just one and was told no. Just recently I decided to splurge and buy another pair. I found earrings I thought looked just like my old pair. Apparently, you measure differently than I do. I was expecting a smaller pair. They are hoop earrings and I measured mine at 1/2" overall and my new ones are 1/2" inside the hoop.
The diameter of hoop earrings are typically measured from the post to the bottom of the hoop. There may be slight differences in the way you are measuring, but they are considered 1/2". We regret that they were not the size you expected, but we hope they will work out for you regardless. If they don't, you may certainly return anything within 30 days of purchase, by using our easy online return processing. Thank you for shopping with Ross-Simons.
My husband bought these same earrings for me years ago and I lost one. They were my favorite earrings and he is very kind to buy them for me again. I am glad you still sell them!
I knew exactly what I was looking for but it took awhile to find it. I received your catalog and had the item # but first time was told it couldn't be found. I ran across
Them just in looking through the earrings.
Easy online shopping & ordering experience; found exactly what I wanted & Ross-Simons didn't disappoint…I am a return customer because the quality, selections & reasonable prices that are offered can't be beat!
I do not like your new website and I especially do not like the fact that all of the items I had saved for later are now gone entirely from my account.
Additionally, when an order was shipped, I used to get an email WITH a tracking link; I no longer get the tracking link. I also used to get an email when you received a returned item, as well as an email when an item was delivered. I no longer get either type of email. This is not satisfactory.
I'm not really sure...
We are continually working to make our website user friendly. Most of the issues mentioned have been resolved. We are showing email confirmations have been sent. Please check your Spam/Junk folder as the emails may be going to that folder. If you have any questions or need assistance, please reach out to our customer service team. We can be reached 24 hours a day, 7 days a week at (800) 835-0919.
Easy. Too easy!
Very easy when your system retains previously used information.
Purchased previously from Ross-Simons.
The variety and quality of products along with the ease of returning.
Ross-Simons has quality jewelry and is prompt with their shipments.
Product offerings.
It met the specifics of what I was seeking.
I love these small magnetic clasps for my numerous necklaces. They have allowed me to enjoy all my necklaces by not struggling to connect the clasps. I have purchased 2 clasps, and they are interchangeable with other necklaces as well. Best invention ever.
You're right, the magnetic clasps are the best invention and have helped so many women who struggle to connect the clasps. Thank you for shopping with Ross-Simons!
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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We strive to offer the best quality at the best value, especially with our gold pieces. We are glad to learn you love the bracelet, and hope to shop with you again!