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Ross-Simons has a rating of 4.7 stars from 8,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,077 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Always great! Very professional and friendly! I'm a long-time customer.:-)
LOVE Ross Simons!
Date of experience: July 19, 2022
Easiest shopping ever! Product arrived quickly and was exactly what I wanted!
Web search results
Date of experience: July 20, 2022
Excellent quality and great purchasing experience.
Love the quality of their products
Date of experience: July 19, 2022
Your products are very will made and my wife is really happy with the items I bought her
Date of experience: September 2, 2022
These earrings were exactly what is wanted…and put them in my ears immediately.
Style. Price Points. Pay-in-time. Customer Service.
Date of experience: August 31, 2022
Received order sooner than I thought. Communication via email tracking was good
Good choices and prices
Date of experience: July 17, 2022
Earrings delivered in timely fashion- I'm happy w them!
Date of experience: July 18, 2022
Not quite what I expected. It should be made better.
Saw pics of bracelet on internet which looked much better than in person
Date of experience: July 18, 2022
I'm always pleased with purchases from Ross-Simons
Selection. Value. Ease of shopping.
Date of experience: July 18, 2022
Easy and well done! The necklace is perfect! Thank you!
Date of experience: July 18, 2022
My daughter loves gnomes! The earrings are perfect for her!
Date of experience: October 22, 2022
Bought 2 beautiful silver bracelets for my daughters. They love them!
Do not know
Date of experience: October 3, 2022
High quality, fast shipping and overall easy process.
Quality jewelry, everything I own from Ross-Simons is well made and beautiful!
Date of experience: May 30, 2022
Clasp was defective and I returned it for a new one. Hopefully quality control is better.
It was a gift from someone.
Date of experience: June 14, 2022
Pleasant and efficient site design, thank you very much.
Date of experience: May 31, 2022
Always find what I'm looking for & reasonably priced!
Date of experience: October 2, 2022
So easy start to finish and prompt delivery. Will shop again.
Date of experience: May 31, 2022
They had no
Sparkle at all. Very cloudy. Sending back.
Usually happy with my purchases. This one was a dude.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 14, 2022
Mom surprised me with some Beautiful earrings and Rose ring. Just because :)
Gift for my daughter
Date of experience: May 29, 2022
Love shopping online for new pieces! So beautiful!
Treat myself to a new ring and earrings
Date of experience: May 25, 2022
Love everything from Ross Simons! Everything I order is just Beautiful! Thank you!
Date of experience: April 30, 2022
Perfect earrings for graduation gifts. Fast and quick service
Usually know what to expect
Date of experience: May 29, 2022
Beautiful ring and it fits perfectly
Also item was shipped very fast!
Date of experience: June 14, 2022
The necklace is beautiful and seems to adjust easily
Date of experience: June 1, 2022
No issues. Gorgeous jewelry. Many different choices
Was looking for jade
Date of experience: May 29, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We want to make shopping from home easier, the photos we use are of our actual jewelry to help provide the best representation. We know things may look and feel different in person so offer easy 30-day returns.