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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    919
  • Shipping
    47
  • Quality
    7432

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.9%
Positive
3,392
Neutral
151
Negative
109
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48,057 reviews

39
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How would you rate Ross-Simons?
Top Positive Review

“Excellent service.”

Mary M.
12/31/24

The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.

Date of experience: 12/17/24
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Top Critical Review

“Worse custoner service ever”

Leon R.
12/31/24

I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver

Date of experience: 12/28/24
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Reviews (8,782)

Rating

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (117) customer service (458) quality products (109) sterling silver (102) christmas gift (96) ross simons (1116) post office (17)
Thumbnail of user benitac34
Maryland
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

Ordering, and delivery was extremely easy. Thank you

Quality

Date of experience: July 28, 2022

Thumbnail of user sharona1692
Georgia
1 review
1 helpful vote
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July 29th, 2022
Verified purchase
• Updated review

Always have what I'm looking for and excellent quality at reasonable prices.

Reason I chose this business:

Have bought items before from Ross Simmons before and have never had any problems with anything I have gotten from them. Have absolutely loved everything I have bought from them.

Quality

Date of experience: July 29, 2022

Beautiful and excellent quality of jewelry
May 5th, 2022
Verified site experience
• Previous review

Beautiful and excellent quality of jewelry. Easy ordering.

Reason I chose this business:

Beautiful jewelry

Date of experience: May 5, 2022

Thumbnail of user stephaniep1437
California
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

Love both pair of earrings I ordered. Great size and very sparkly. Beautiful colors.

Reason I chose this business:

Saw their advertisement in Southern Lady magazine

Quality

Date of experience: July 27, 2022

Thumbnail of user maryt2165
Mississippi
1 review
0 helpful votes
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August 26th, 2022
Verified purchase

I have appreciated my experiences with your company.

Reason I chose this business:

Because you sell Royal Copenhagen.

Quality

Date of experience: July 27, 2022

Thumbnail of user janisc86
Texas
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

As always it is a pleasure to shop online with your items.

Reason I chose this business:

I have items from ross-simmons they are good quality.

Quality

Date of experience: July 27, 2022

Thumbnail of user dorothym1041
Nebraska
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

Good customer service. Easy to navigate website for online purchase

Reason I chose this business:

Good selection and reasonable prices

Quality

Date of experience: July 27, 2022

Thumbnail of user marym5846
New York
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Ross-Simons has become a "go-to" for many jewelry purchases!

Quality

Date of experience: July 26, 2022

Thumbnail of user dianner235
Texas
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

These are very nice earrings, light weight, true to color.

Reason I chose this business:

I've been a customer for many years.

Quality

Date of experience: July 27, 2022

Thumbnail of user davidp4714
Massachusetts
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

Very convenient, ////////////////////////////////////

Quality

Date of experience: October 26, 2022

Thumbnail of user thuyent1
Texas
2 reviews
0 helpful votes
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October 26th, 2022
Verified purchase

Quick on shipping……………………….,,,,,,,,,,,,,……………………..

Reason I chose this business:

Nice designs

Quality

Date of experience: October 26, 2022

Thumbnail of user pamelaw1561
Missouri
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

Online ordering is so smooth - product was received ahead of schedule in perfect condition.

Reason I chose this business:

Have ordered from Ross-Simons for years -always with great service.

Quality

Date of experience: July 25, 2022

Thumbnail of user claudias448
California
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

Items received were as advertised. Will I've wearing them.

Reason I chose this business:

Prices were good.

Quality

Date of experience: July 27, 2022

Thumbnail of user deeg175
New York
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

Just as described and fast delivery, too. Ordered a second one.

Reason I chose this business:

Convenience.

Quality

Date of experience: July 27, 2022

Thumbnail of user susant279
Colorado
3 reviews
0 helpful votes
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June 5th, 2022
Verified purchase

I love Ross Simon's! Your jewelry is excellent quality and so beautiful!

Reason I chose this business:

I always just look at your catalog to purchase jewelry.

Quality

Date of experience: June 5, 2022

Thumbnail of user williams5004
Virginia
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

User friendly for a first time shopper.The wife was very pleased.

Reason I chose this business:

Recommended

Quality

Date of experience: June 5, 2022

Thumbnail of user dorothyc896
Massachusetts
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Easy site to navigate! Fast delivery and fine product

Reason I chose this business:

Prior customer

Quality

Date of experience: June 4, 2022

Thumbnail of user maureenl260
New York
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

College graduation gift for my niece, a big success!

Reason I chose this business:

Value and variety

Quality

Date of experience: June 5, 2022

Thumbnail of user alansona
California
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

Originally sent wrong size. Problem satisfactorily resolved

Quality

Date of experience: June 5, 2022

Thumbnail of user hollyn149
Illinois
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

It's very easy to set up an account and then checkout.

Reason I chose this business:

This is my third purchase and I've been very pleased with all of the jewelry I've ordered.

Quality

Date of experience: June 5, 2022

Thumbnail of user angelan884
Texas
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

Perfection everything went as expected and im grateful

Quality

Date of experience: June 5, 2022

Thumbnail of user melissal1566
California
1 review
0 helpful votes
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July 3rd, 2022
Verified purchase

Some items shipped- others quite delayed. I need to follow up.

Reason I chose this business:

Good selection.

Quality

Date of experience: June 3, 2022

Thumbnail of user gracielas36
Georgia
1 review
1 helpful vote
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September 23rd, 2022
Verified purchase

This has been a good experience everything was easy to navigate

Reason I chose this business:

Very easy to shop

Quality

Date of experience: September 23, 2022

Thumbnail of user patb723
Washington
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

The earrings are a bit too small to fit over my earlobes

Quality

Date of experience: June 4, 2022

Thumbnail of user danielleg195
Pennsylvania
2 reviews
0 helpful votes
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June 4th, 2022
Verified purchase

Great communication, fast delivery, beautiful dainty necklace.

Quality

Date of experience: June 4, 2022

Thumbnail of user victoriac867
New Jersey
1 review
0 helpful votes
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June 3rd, 2022
Verified purchase

What a gorgeous ring in person! Brightens my mood every time I look down at it.

Quality

Date of experience: June 3, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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