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Ross-Simons has a rating of 4.7 stars from 8,905 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,428 reviews
Coupons couldn't be used and gave no explanation or "$30" dollars of a minimum purchase of $100 became just $15 off of an order for over $100 not explanation
Date of experience: November 18, 2024
Ross -Simmons is a great place to purchase unique and pretty items I absolutely love Ross-Simmons. The mistake is on my end. I choose a gold *******@inngot that was a bit to small. I will be looking for a larger chain and medallion or even a lager Fluer dis lis bar
The price and color of my birthday stone
Date of experience: October 27, 2024
I was happy with everything but the packaging I will have to go buy something to put the earrings in not piece of Styrofoam very disappointed
Date of experience: December 9, 2024
Well, you are obviously psychic jewelers, as you showed me my dream ring! I did not know it existed, but I cannot wait to get it.
Ad on Instagram
Date of experience: December 9, 2024
They are absolutely gorgeous. I wanted black diamonds set in yellow 14k gold and they are absolutely exquisite! Very, very pleased!
Date of experience: December 26, 2024
Every thing has been as smooth as silk I look forward to doing business with your company again and I definitely will recommend you to my friends
Date of experience: December 7, 2024
I was worried it wouldn't look as nice in person. It was exactly as I hoped it would be and the fit is perfect!
Date of experience: December 26, 2024
I'm disappointed with part of my purchase. I thought these earrings were lever bak & they are not. You need to do a better job describing items
Date of experience: December 27, 2024
We regret to learn the earring backing was not as expected. Information on the earring backing can be found on the page for the item under Product Details. If you ever have any questions on an item, please reach out to our team. We can be reached 24 hours a day, 7 days a week at (800) 835-0919, or you can email us at customerservice@ross-simons.com. If for any reason you are not 100% satisfied with your purchase the piece can be returned within 30-days of receipt. Returns can be set up online, or you can reach out to our team for assistance. We are always happy to assist.
I love the colors of the stone, the quality is nice. I actually purchased 2 rings and l9ve them both equally.
Date of experience: December 24, 2024
I ordered these pieces based on what I saw in the catalog and online. What I received was WOEFULLY NOT what I was expecting. It looks cheap and chintzy.
Date of experience: December 11, 2024
I've gotten jewelry from Ross-Simon's before and always love it. The jewelry is for gifts and the recipient loves it too. TY
Date of experience: December 15, 2024
Great selection, found just what I was looking for at a great price, website is user friendly, and I knew I had come to the right place.
Ross-Simons had just what I was looking for
Date of experience: December 19, 2024
I had a good experience ordering from your company. I have ordered in the past and will probably order again from Ross Simons.
Date of experience: December 4, 2024
Lots of choices and easy to do. Fast service and not disappointed with the choices. My wife will love her new ring and bracelet.
Date of experience: December 11, 2024
I was presented with a discount after my 1st purchase and then dented use of it I will trust Ross Simon again
Sorry was all the help I got I was sorry too
Date of experience: December 6, 2024
The earrings are pretty but SO small. I probably wouldn't have bought them if I knew how small they are. As they are a gift, I'm stuck with them.
Date of experience: December 23, 2024
Ordered one flat back solid gold earring with a diamond and it is great quality. Love the flat back because of the comfort!
Date of experience: December 12, 2024
Easy to order. I've had this item on my Wish List for month. I'm glad I waited for your Black Friday sale!
I order most of my jewelry from Ross-Simons.
Date of experience: November 26, 2024
This is my fourth purchase from Ross Simons. I have always been very happy with the quality and price of my purchases.
Date of experience: November 26, 2024
Received in appropriate fashion.
Absolutely love my items.
Very elegant!
Always a pleasant experience.
Date of experience: December 15, 2024
Love the variety of choices of jewelry. Pleased with my choice of ring and quality! Delivery notifications and packaging were great!
Love the style ring I ordered and the reviews were great.
Date of experience: December 13, 2024
Great for larger earrings that tend to droop and not stay flat against the ear. I have several pairs that I haven't been wearing for this reason and am now able to wear again.
Date of experience: November 11, 2024
Repeat customer
Date of experience: September 17, 2024
It was so easy to look at the items online. Information was included that said when bracelets would match the charms. Great prices!
Date of experience: December 3, 2024
I need to contact customer service to request another back for one of the pearl earrings.
The back won't stay on. I had difficulty removing the sticker tag from it and don't know if it was damaged?
Date of experience: November 11, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We see that you were able to use your Welcome Coupon on your order. When you sign up for the coupon, the promotion described is $15 off $100+, or $30 off $250+. It is clearly stated online. Your order was over $100, but less than $250, so the $15.00 coupon was applied. We hope you love the earrings!