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Ross-Simons has a rating of 4.7 stars from 8,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,063 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
What a gorgeous ring in person! Brightens my mood every time I look down at it.
Date of experience: June 3, 2022
My great granddaughter will know us forever. She can pass it down to a 5th generation.
Date of experience: June 4, 2022
Simple and easy process, processed very quickly, arrived in great condition
Looked interesting
Date of experience: June 3, 2022
Love the selection and prices! Can't wait to receive my order!
Googled what I wanted, and it looked amazing!
Date of experience: June 2, 2022
I order from RS all the time with great satisfaction
Good quality products- good service always
Date of experience: June 4, 2022
I love my new ring! Elegant yet simple. Will wear it often!
Chose R-S for the beauty of the merchandise.
Date of experience: June 4, 2022
Very user friendly website with good detail about products and policies
Special event
Date of experience: June 4, 2022
Ross-Simons the best, never a problem, and jewelry is as described / pictured!
Date of experience: May 5, 2022
Always a pleasure shopping or just looking at RS. Trusted!
I’ve been thinking about these earrings for some time. Today it clicked
Date of experience: May 4, 2022
Customer service is great! Items were just as described' Beautiful earrings!
Used to shop there.
Elegant for my mother of the groom dress
Date of experience: May 5, 2022
Saw item online, ordered it, entered credit card and delivery info.
Explained issue. Rep offered suggestion, agreed to do exchange as she explained.
Return customer.
Looked nice
Date of experience: May 5, 2022
Enjoyed the shopping experience-easy to order-good selection
Looking for bees
Date of experience: May 4, 2022
You have good jewelry. The turnaround time from order to delivery was fast.
You have great looking jewelry.
Date of experience: May 5, 2022
They had a large and unique selection of jewelry.
Date of experience: May 2, 2022
Was the product I wanted, free and timely shipping
Date of experience: May 5, 2022
Easy to order and prices are good!
Love my pearl earrings I just ordered.
I’ve ordered before and have had a good experience
Date of experience: May 4, 2022
My rings came quickly and I fell instantly in love.
Previously had a good experience.
My husband died 5 years ago. In my subsequent move I have lost my wedding rings. These rings have brought me joy. When I look at them I feel my sweet husband
Date of experience: May 4, 2022
Forgot anniversary needed something real quick -- it arrived. Thanks
Had what I needed
Date of experience: November 28, 2022
These earrings are lovely. Just the right size and not heavy.
Date of experience: November 26, 2022
Thanks. So very much. Great service and speedy delivery. Awesome
I’ve been a client since 1994
Date of experience: August 2, 2022
Great, it was the necklace that she wanted. I will order again from Ross-Simons. Thanks
Past experiences.
Date of experience: August 2, 2022
Fairly easy using Affirm to set up a payment plan.
I have purchased from Ross-Simons before & trust the quality.
Date of experience: August 1, 2022
Good selection, but i don't like these customer surveys after a purchase, not needed
Date of experience: August 1, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
