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Ross-Simons has a rating of 4.7 stars from 8,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,054 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
It took awhile to process, but finally got through.
Good quality, nice service.
Date of experience: June 6, 2022
Absolutely stunning! Am very please in the quick delivery, quality, fit, and all over purchase.
Saw the ring and liked it.
Date of experience: September 10, 2022
Easy to shop, with great products and even faster shipping!
Date of experience: June 7, 2022
Good, there is a black jade and pearl ring I'm interested in but waiting for price to go down more
Date of experience: June 6, 2022
It was not real diamonds or sterling silver. I have sent the item back for a full refund
She was able to satisfy my complaint
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I wanted a cluster diamond ring
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 7, 2022
Quick service and vast selection choices. Prices are reasonable.
Saw that friends liked Ross-Simmons.
The quality is great and the price ranges of products are good.
Date of experience: May 7, 2022
Received on time and was pleased with product
Would order again
Date of experience: May 7, 2022
The correct earrings were received before Mother's Day. I'm happy.
Received catalog. Quality merchandise.
My wife noticed those particular earrings when she was leafing through your catalog. She liked them. I bought them.
Date of experience: May 7, 2022
The item was easy to find. The checkout could have been a little simpler, but everything worked.
Received catalog. Quality merchandise.
Date of experience: April 29, 2022
I like Ross-Simons jewelry selection, great customer service, and return policy.
I loved the Quartz red ring and earrings.
Date of experience: May 5, 2022
Good communication, quick shipping and always gift-worthy packaging!
Space-themed jewelry
Date of experience: May 6, 2022
Ordered what I wanted; was in stock; and hope to get it soon.
Wife spotted it in time for her bday!
Date of experience: May 6, 2022
Nice website, super easy and always informed by email, each step of the process
Liked what they had, this is a retirement gift and it is perfect.
Date of experience: April 11, 2022
The quality and price of Ross Simons fine jewelry is what keeps me coming back for more.
Great product at a great value
Date of experience: December 1, 2022
Very beautiful earrings. They are elegant for day or evening wear. Thank you.
Beautiful items.
Date of experience: August 8, 2022
Cute earrings. Very sweet. These hearts are tiny, perfect for our little darling.
My earring go to place
Date of experience: August 8, 2022
Date of experience: July 31, 2022
I've always like Ross Simons quality and customer service. It didn't let me down again.
Date of experience: August 8, 2022
A the perfect birthday present, very beautiful. Definitely will be ordering again.
Date of experience: August 8, 2022
Great service. Nice item. Very satisfied with my purchase.
Selection of merchandise.
Date of experience: August 8, 2022
Great jewelry and customer service! Never have been disappointed.
Like the quality and selection of jewelry. Good buys and discounts.
Date of experience: August 9, 2022
Needed my items quickly as we were going out of town on vacation. Arrived in one day.
Been shopping there for years.
Date of experience: August 9, 2022
Easy fast great quality thanks so much the bracelet is beautiful
Date of experience: August 7, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
All of our diamonds are real, we have on-staff GIA certified gemologists who evaluate each stone before we sell them. As a trusted business for over 70 years, we always want our customers to know what they are buying and may trust they will get what they order, any synthetic stones will be listed in the title and description of our jewelry.