- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Ross-Simons has a rating of 4.7 stars from 8,778 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,051 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Es hermosa quedan muy lindas y buena calidad. Yo la recomiendo
Por que me gustan sus prendas
Date of experience: June 13, 2022
————-//////—///-////////////////////////::::::::::
—/////////////:::;(4;///2–//:;,,: :)( ;; 3—22:;::;;;
Date of experience: June 16, 2022
More nonsense more nonsense more nonsense more nonsense
NY Times ad
Date of experience: December 12, 2022
Online experience was easy to view options and order. Reasonable cost. Looks beautiful. Delivery notices helpful. Would have preferred an USPS option sending it insured instead of FedEx with signature required. But it all worked out fine.
Necklace as a birthday gift
Date of experience: January 4, 2025
These earrings are stunning. The gold is warm and rich, and the design is even more beautiful in person. They look substantial when you wear them, but are light enough to be comfortable for any length of time. Exceeded my expectations and at a very reasonable price.
Date of experience: December 31, 2024
Necklace was a great price for the quality of craftsmanship. My wife was absolutely elated to receive this gift on Christmas morning. I have been purchasing jewelry from Ross Simmons for over 20 years and I've never been disappointed.
Date of experience: December 25, 2024
I looked at these earrings for several weeks and when the price dropped with free S&H I decided to treat myself. They arrived quickly and I was able to wear them several days before Christmas and Christmas Eve. Red caps are a bit small but pearls lovely and received many compliments. Very unique and not too "cutesy." Recommend🎅
I liked the Santa pearl earrings🎅
Date of experience: December 29, 2024
I have the paw bracelet of said real diamonds (chips) and the size is perfect. However I got these earrings - 4 pair mind you, and the paws are so tiny you can barely see them. I have had good jewelry from Ross overs the years but these were ridiculously over priced and have know made me question if I will ever buy from Ross again. Please issue a $200 credit to my account and I will reconsider future buys. This purchase was extremely disappointing. They were gifts so I did not return.
Date of experience: December 25, 2024
Need to offer "cross products" on your website. For example, when buying a necklace it would be useful to provide a link to matching earrings rather than make me scroll through God knows how many items to find them.
Advertising in the WSJ.
Date of experience: December 25, 2024
Easy efficient shopping,great value, professional friendly representatives to help, and a fast delivery. What more can you ask for.actually. Nothing! Great shopping experience with great results, makes for outstanding customer service and bei g a long time returning Ross Simon Customer!
Professional as always. Kind, friendly, and efficient...outstanding customer service makes happy returning customers
Date of experience: December 23, 2024
A current customer who has experienced the ease of shopping with great values. Today was another pleasurable shopping experience.
Date of experience: September 23, 2023
I ordered a beautiful matching necklace and earrings set as z Christmas present for my wife. The came on time, the date promised with no additional shipping cost. Beautifully boxed, and inside drawstring pouches. Very special!
Date of experience: December 21, 2024
Very easy to purchase. Very Pretty, however, the earrings are a little snug. My ear lobes are kinda full and the loop that goes around ear lobe is small. The closure is difficult to put on because the latch is only half of the loop so it barely makes it thru my ears. I didn't realize these were probably for teens, and I am 60 years old. I do like them, so I will keep them, but in the future I will pick a different style.
Date of experience: December 29, 2024
I'm deeply disappointed with how small the earrings are. They'd look fine on a child but are ridiculously small for an adult. Photos ought to show the item on a to-human-scale model so customers can accurately see their size.
Earring style
Date of experience: January 3, 2025
Unfortunately, the 16-inch necklace chain is too small. The 18- and 20-inch lengths were out of stock for Christmas. The black diamond matches her 3.0 carat earring studs which she loves. The next special occasion she will get a black diamond ring to match the other two pieces of jewelry.
Date of experience: December 27, 2024
My wife likes her necklaces but I had problems figuring out the size to get her if I wanted to keep it a surprise. It would help tremendously if you could tell what size the model has on in the picture for husbands to get an idea what to order. We men are not real good at things like that.
Date of experience: December 28, 2024
I received this ring for Christmas. Absolutely stunning! It is truly one of the most beautiful pieces of jewelry I own. Contrary to most, this ring looks just like the pictures. Definitely worth every penny! I am so pleased with it! I also enjoyed the 30 dollar off welcome code!
So excited about my purchase! You should buy this one! Not one single regret!
I saw a ring I loved while shopping on the Walmart website.
Date of experience: December 29, 2024
Merchandise received is not as it appears on website. Difficult to tell the size of earrings and sometimes bracelets, particularly if they are stretch bracelets. Quality of diamonds is mediocre to poor. Difficult to use website & find what you're looking for in a reasonable amount of time. Prices are usually way to high for the merchandise offered & commonly most items are made of sterling silver or gold plated over sterling silver. The price for solid gold items is ridiculously high. It takes too long from order time to receive your item(s). This time I ordered two different rings. Both were ok, but one ring was definitely no made of good silver. I find the return process difficult, so I only order something I'm ok keeping even it isn't what I hoped it would be.
Black Friday sale
Date of experience: December 21, 2024
Date of experience: August 25, 2024
I've purchased several presents for my wife from Ross-Simmons and we've never been disappointed in the quality of what we received. The speed of the free shipping was fast as well. This is my go-to store for shiny and sparkly gifts.
Date of experience: December 30, 2024
The ring is really lovely. It looks just like the picture. However I feel the size is running a little small. Will contact customer service after the holidays to see about an exchange. Everything that I have read --ensures for easy exchanges. Thanks for a nice looking product that was super easy to purchase.
I look forward to getting one that fits a little better.
Date of experience: December 29, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret that you find the website difficult to use. We understand that it can be challenging to depict size online, that's why we always include the product dimensions in the Product Details section under the piece, as well as include a photograph taken to scale on a model. The diamonds we sell are offered in a range of differing qualities and price points, and we can assure you that you are getting the best value at the price point you choose.