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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 10,102 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and beautiful jewelry. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    1040
  • Shipping
    47
  • Quality
    8382

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93%
Positive
4,578
Neutral
199
Negative
144
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51,116 reviews

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How would you rate Ross-Simons?

Reviews (10,102)

Rating

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Reviews that mention popular keywords

shopping experience (175) quality jewelry (148) customer service (513) quality products (124) christmas gift (105) sterling silver (109) ross simons (1272) post office (17)
Thumbnail of user cynthiad1090
Ohio
5 reviews
0 helpful votes
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January 22nd, 2023
Verified purchase

Wonderful and why so many characters to enter. I did receive

Reason I chose this business:

Past experience

Quality

Date of experience: January 22, 2023

Thumbnail of user leaha182
Pennsylvania
1 review
0 helpful votes
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May 15th, 2022
Verified purchase

Fast, perfect, great quality. Things offered that are different

Reason I chose this business:

Bought before

Reason I chose this product:

Needed it for my diamond ring

Quality

Date of experience: May 15, 2022

Thumbnail of user jamess6843
Massachusetts
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

I will only buy from Ross-Simons, excellent quality.

Reason I chose this business:

Good Quality

Quality

Date of experience: August 2, 2022

Thumbnail of user shelleys418
Florida
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase
• Updated review

Variety that's available & ability to narrow search.

Reason I chose this business:

This is the only site I trust for jewelry.

Quality

Date of experience: January 22, 2023

I've never had any issues when ordering & have always...
January 2nd, 2023
Verified site experience
• Previous review

I've never had any issues when ordering & have always liked the pieces I've purchased.

Reason I chose this business:

I've bought several pieces from RS & have always been happy with the product.

Date of experience: January 2, 2023

Thumbnail of user judym1469
Washington
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Fairly easy using Affirm to set up a payment plan.

Reason I chose this business:

I have purchased from Ross-Simons before & trust the quality.

Quality

Date of experience: August 1, 2022

Thumbnail of user claudiar323
New York
1 review
0 helpful votes
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May 13th, 2022
Verified purchase

Nice jewelry at a good price. The bracelet fit what I was looking for.

Quality

Date of experience: May 13, 2022

Thumbnail of user michaelc7113
Mississippi
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

Beautiful chain necklace, perfect for my sons. Highly recommend it!

Quality

Date of experience: August 2, 2022

Thumbnail of user bertg40
Illinois
2 reviews
0 helpful votes
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May 13th, 2022
Verified purchase
• Updated review

Just took a lot of time to get it right! Excellent!

Reason I chose this business:

Ordered from you before and satisfied with results

Quality

Date of experience: May 13, 2022

Just took a lot of time to get it right!
April 29th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Ordered from you before and satisfied with results

Date of experience: April 29, 2022

Thumbnail of user patriciaa1858
Oregon
1 review
0 helpful votes
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May 15th, 2022
Verified purchase

Overall, it was very good. Don't ask me to write more than I intend.

Reason I chose this business:

I liked the looks of the product.

Reason I chose this product:

Wanted to see if the quality lived up to the reputation.

Quality

Date of experience: May 15, 2022

Thumbnail of user carolm2522
Georgia
1 review
0 helpful votes
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May 15th, 2022
Verified purchase

I'm very happy with the ring I ordered. Fast delivery too!

Reason I chose this business:

Seen on facebook

Reason I chose this product:

Searching for rings

Quality

Date of experience: May 15, 2022

Thumbnail of user lucym435
California
1 review
1 helpful vote
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April 24th, 2023
Verified purchase

Smooth and easy transaction. I'm very pleased with the beautiful necklace.

Reason I chose this business:

I’ve used them before.

Quality

Date of experience: April 24, 2023

Thumbnail of user kathleenp1127
Florida
1 review
0 helpful votes
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May 13th, 2022
Verified purchase

Lovely to work with. Beautiful jewelry.
Great Customer Service.

Service
Quality

Date of experience: May 13, 2022

Thumbnail of user judithc684
Ohio
1 review
1 helpful vote
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November 1st, 2022
Verified purchase
• Updated review

Hopefully this gift will be well received by the dog lover.

Reason I chose this business:

Catalog came in mail yesterday saw item in it.

Date of experience: November 1, 2022

Easy and convenient
July 26th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Great selection of styles and sizes pictured well.

Date of experience: July 26, 2022

Thumbnail of user sabrien1
Alabama
2 reviews
1 helpful vote
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April 3rd, 2023
Verified purchase

Flatware is beautiful. My nephew will enjoy it the rest of his life!

Reason I chose this business:

I have shopped here many years. Your price was perfect!

Quality

Date of experience: April 3, 2023

Thumbnail of user thomaso784
New Hampshire
1 review
0 helpful votes
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July 10th, 2022
Verified purchase

No issues except having to use a minimum # of characters in this review

Reason I chose this business:

Easy, price

Quality

Date of experience: July 10, 2022

Thumbnail of user wendyp591
New York
1 review
0 helpful votes
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July 12th, 2022
Verified purchase

I've gotten a number of pieces from RS & usually even better than expected

Reason I chose this business:

Great jewelry, great prices

Quality

Date of experience: July 12, 2022

Thumbnail of user ninac254
Washington
1 review
1 helpful vote
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April 3rd, 2023
Verified purchase

Love these earrings, very dramatic... Cool birthday gift for my sister, the cat lady

Quality

Date of experience: April 3, 2023

Thumbnail of user sandras2736
Rhode Island
1 review
0 helpful votes
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April 21st, 2022
Verified purchase
• Updated review

Easy to use website…clear pictures and description…always pleased with my purchases

Reason I chose this business:

Ross Simons has what I am looking for…and the sales are fantastic

Quality

Date of experience: April 21, 2022

Easy website to navigate…easy process to order
April 14th, 2022
Verified site experience
• Previous review

Easy website to navigate…easy process to order. Ring sizing guide extremely helpful

Reason I chose this business:

I like their products and find their sales excellent

Date of experience: April 14, 2022

Thumbnail of user mem271
Pennsylvania
1 review
6 helpful votes
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May 3rd, 2023
Verified purchase

Won't shop again poor quality for price could make better one myself

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality

Date of experience: April 2, 2023

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist. We appreciate your feedback.

Thumbnail of user nulln8006
Florida
2 reviews
0 helpful votes
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July 12th, 2022
Verified purchase

Love it the bracelet for my wife very unique and beautiful

Reason I chose this business:

Great jewelry

Quality

Date of experience: July 12, 2022

Thumbnail of user amyd502
Ohio
1 review
0 helpful votes
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April 22nd, 2022
Verified purchase

Good quality 14 K gold jewelry that I cannot afford anywhere else

Reason I chose this business:

Convenient ordering, wide selection

Quality

Date of experience: April 22, 2022

Thumbnail of user judyg471
Pennsylvania
2 reviews
0 helpful votes
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March 20th, 2023
Verified purchase

Love your site very in style products.my necklace and bracelet are beautiful.

Reason I chose this business:

Beautiful jewery

Quality

Date of experience: March 20, 2023

Thumbnail of user carolb3028
Kentucky
1 review
2 helpful votes
  • Send Message
September 24th, 2022
Verified purchase
• Updated review

Very good experience. Arrived promptly. Pleased with the necklace I received.

Reason I chose this business:

I have bought from them successfully for over 20 years.

Quality

Date of experience: September 24, 2022

Very good experience
September 17th, 2022
Verified site experience
• Previous review
Reason I chose this business:

I have bought from them successfully for over 20 years.

Date of experience: September 17, 2022

Thumbnail of user patriciaa1918
Massachusetts
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

Very good quality and fast delivery love the brackets

Quality

Date of experience: June 28, 2022

Thumbnail of user johnc7383
Florida
2 reviews
0 helpful votes
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March 19th, 2023
Verified purchase

Painless online shopping experience. Great website, easy to navigate.

Reason I chose this business:

Repeat customer.

Quality

Date of experience: March 19, 2023

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 5 days

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