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Ross-Simons has a rating of 4.7 stars from 8,866 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,311 reviews
Easy to find what I was looking for, nice products. Service after the sale to apply a coupon was excellent.
Found with search for desired piece.
Date of experience: December 2, 2024
Easy timely items came in very nice boxes and interior storage bags. More than I expected. Impressed
Date of experience: December 6, 2024
My daughter-in-law was eyeing a diamond bracelet. Because of the prices, lab grown diamonds made her wish come true!
Date of experience: December 6, 2024
Have never had to return an item and I have bought numerous pieces. Prices are exceptional for quality
Date of experience: November 22, 2024
Almost everything I have ordered has been perfect. When it wasn't, I was given a refund without question. Great company.
Because of my previous experiences. I have been a customer, I would guess, for at least ten years.
Date of experience: November 25, 2024
Ordering from a computer was easier. Also, putting advertising of other products during the checkout process was confusing.
Requested by the recipient of the gift.
Date of experience: November 22, 2024
I have ordered from Ross & Simons multiple times and have never been disappointed with their quality
Date of experience: November 24, 2024
I ordered before the $30.00 discount came in the mail 3 days later. Can you offer me that again?
No one has gotten back to me
Date of experience: December 24, 2024
The bracelet was beautiful but the closure (hinged) was not complete nor secure. I had to return the bracelet.
Pleasant, rep sent customer return paperwork. Very efficient.
Date of experience: December 5, 2024
I've shopped R*S for years. When I'm looking for jewelry, I always visit their online site because their selection, sales, and service are excellent. I was looking for a 20" pretty pearl necklace with a magnetic closure. The clasp on most pearl necklaces can be challenging to get on and off, but this set has a pretty magnetic closure that is so easy. And for the price, the pearls are beautiful. They are lustrous, well matched, and knotted. I'm very happy with this purchase.
Date of experience: October 13, 2024
I love RS; their sales, service and selections are outstanding. They offer quality products that you don't find other places.
Another great sale with beautiful products to choose from.
Date of experience: October 11, 2024
I love Ross Simons. Beautiful jewelry, great sales and amazing selection.
My favorite jewelry shopping site.
Date of experience: August 9, 2024
RS sales, selection, and service can't be beaten. I love shopping online with them; it's a fun and fulfilling adventure.
I make about 85% of my jewelry purchases from RS, and I always turn there first because I know I will find many items I love.
Date of experience: November 28, 2022
After 24 hours of wearing anklet it broke at the clasp. Please call me at *******167. Thank you
Date of experience: December 27, 2024
I knew what I/she would like and R/S had it. To order late and still get by Christmas was terrific
Date of experience: December 22, 2024
I love my gnome Christmas earrings! They are high quality and ordering couldn't have been easier. The price was very reasonable also.
Date of experience: December 12, 2024
Easy peasy done, no issues, could not have been any easier, totally satisfied with purchase and my order.
Date of experience: December 12, 2024
Earrings hang long, but not overly so. Very visible without being too much. Very comfortable. Gold is pretty- got them for a wedding.
Date of experience: November 19, 2024
Nicer than I expected! Boxes are very nice and I can't wait for recipient to open on Xmas day!
Date of experience: December 23, 2024
My experience is always great.And 1 time it wasn't which was my fault.Returning it is just as easy as ordering it.
Date of experience: December 11, 2024
Excellent easy quick. Poor quality. Cheap looking. Feels cheap. Disappointed with quality. Would like a refund. Not worth 90$ at all
Date of experience: November 29, 2024
We regret that you were not pleased with the bracelet. Please feel free to use our easy only return processing to print a label to send back to us. We hope you will shop with us again, and you find something you love!
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Date of experience: November 19, 2024
Ive been a customer since 1987. I recently ordered a bracelet and necklace as Christmas gifts - both beautiful
Date of experience: November 21, 2024
I have been shopping with Ross Simons since 1987. I can always find what I'm looking for
Date of experience: November 13, 2024
I should have read the specs on these hoops more carefully. They are pretty but very tiny and the gold wire you have to pry apart to put them on is very thin so I doubt they will last long.
Date of experience: November 5, 2024
I got earrings for my girlfriend, and she loves them. They looked as expected and I came back to get the matching necklace.
I came back to get the matching necklace.
Date of experience: November 25, 2024
I will definitely shop again.The ring goes well with my other rings that I wear all the time.
Date of experience: December 25, 2024
I received what I ordered in a timely fashion. As I said I am not very happy with the clasp so I will have it replaced.
Because you had what I wanted
Date of experience: December 2, 2024
Very easy to navigate online ordering. Order arrived earlier than expected and the product quality is very good for the price. I will definitely order again.
Date of experience: November 5, 2024
I found earrings that I've been searching for
Date of experience: February 9, 2024
The bracelet is very light but very bulky and looks like a costume jewelry. The design of the byzantine bracelet was not tight; lots of holes.
Inquired how to return the bracelet and get a refund. She gave me all the information I needed.
Date of experience: December 3, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We understand it can be challenging to check out using a small device such as a phone. At checkout, we always ask if the customer would like to purchase the extend warranty and offer a few extremely marked down specials as a thank you for ordering. We hope the gift recipient loves the earring!