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Ross-Simons has a rating of 4.7 stars from 10,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and beautiful jewelry. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
51,093 reviews
The anklet is beautiful but unfortunately too big for my ankle and I will have to return it.
Repeat customer
Date of experience: July 14, 2022
Good. I returned the purchase, because it did not suit me. This was no fault of R-S.
Past experience indicates reliability on product description and shipping
Date of experience: July 14, 2022
Easy process, fast shipping, great customer service
Past experience
Date of experience: July 14, 2022
Excellent service and a great product. Will order again someday.
Great!
Found the ring I was looking for.
Date of experience: July 13, 2022
Found what I wanted at reasonable prices. Shipment received timely.
Past customer
Date of experience: October 11, 2022
Very satisfied with the service, timeliness and product.
Birthday present for my mother.
Date of experience: July 13, 2022
Ross Simons has quality jewelry
I'm a repeat customer!
I like their jewelry
Date of experience: December 15, 2022
Website was easy. Service efficient and quick. Quality of items superb.
Price was right. It
Date of experience: March 19, 2023
R & S has a vast huge inventory of something for everyone. I love it.
Very satisfied with my previous purchases!
Date of experience: March 21, 2023
Good quality products. Items always arrive as described on the site. No surprises.
Date of experience: June 30, 2022
Great quality chain. It was delivered on time. Super shiny and sturdy clasp.
Date of experience: June 28, 2022
Bought turquoise earrings that broke the very first evening I wore them.
No one contacted me to discuss or find solution after emailing concern and asking about next steps
Liked appearance of product. Purchased items before
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2023
I will return. It's is way to big and looks fake. Not what it looked like online.
Online advertising
Date of experience: June 19, 2022
Good experience, easy to order and arrived super fast
Internet easy ordering experience
Date of experience: June 21, 2022
Love Ross Simons! Prompt courteous service, beautiful jewelry!
My go to store!
Date of experience: June 14, 2022
Was challenging to use coupon but thank you for your assistance
Coupon and nice gifts
Date of experience: June 10, 2022
Coupon and nice gifts
Date of experience: June 2, 2022
Date of experience: May 21, 2022
Very good. Necklace is exactly as described and shown in picture.
I liked a particular necklace shown.
Date of experience: September 1, 2022
Very nice artwork makes me happy to have shopped Ross-Simons.
Historically great finds
Date of experience: June 8, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn the Turquoise Bead Earrings broke the first time wearing them. This certainly isn't normal and not the experience we want for our customers. All emails are responded to within 24 hours or sooner from receipt of the email. We searched our database for email address provided and was unable to locate an email sent. A Return Authorization was issued via telephone on 8/24/23. The return was received, and refund was issued.
If you have any questions or need assistance, our team can be reached 24 hours a day, 7 days a week at (800) 835-0919. A private message was sent.