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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 10,082 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and beautiful jewelry. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    1039
  • Shipping
    47
  • Quality
    8360

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93%
Positive
4,560
Neutral
199
Negative
143
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51,082 reviews

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Reviews (10,082)

Rating

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Reviews that mention popular keywords

shopping experience (173) quality jewelry (146) customer service (513) quality products (124) christmas gift (105) sterling silver (110) ross simons (1270) post office (17)
Thumbnail of user christineb2294
North Carolina
1 review
0 helpful votes
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November 28th, 2022
Verified purchase

From ordering online to shipping info it was very easy.

Reason I chose this business:

I like the brand

Date of experience: November 28, 2022

Thumbnail of user virginiah930
California
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

There are lots of lovely styles and options to select from!

Quality

Date of experience: May 21, 2022

Thumbnail of user barbarad2174
Missouri
1 review
1 helpful vote
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May 2nd, 2023
Verified purchase

Website is easy to use, filters work as they should

Reason I chose this business:

Have purchased in the past. Great product selection

Quality

Date of experience: May 2, 2023

Thumbnail of user ashleyl548
California
2 reviews
0 helpful votes
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August 9th, 2022
Verified purchase

Great jewelry and customer service! Never have been disappointed.

Reason I chose this business:

Like the quality and selection of jewelry. Good buys and discounts.

Quality

Date of experience: August 9, 2022

Thumbnail of user johns11113
Michigan
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Great selection. Smooth transactions. No surprises. Kudos!

Quality

Date of experience: May 21, 2022

Thumbnail of user lynnec222
California
1 review
0 helpful votes
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May 20th, 2022
Verified purchase

Our granddaughter was thrilled with the two necklaces. "They are so pretty and sparkle so".

Reason I chose this business:

Been a customer for over 40 years. My mother begin the tradition.

Reason I chose this product:

Was looking for items that represented August birthstone. Wanted a bracelet but 8.5 inch not offered.

Quality

Date of experience: May 20, 2022

Thumbnail of user johng5952
Texas
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Really easy to navigate and order. Products came in on time for Valentine's Day.

Quality

Date of experience: February 1, 2023

Thumbnail of user kathleent1051
Pennsylvania
1 review
0 helpful votes
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May 20th, 2022
Verified purchase

Have been very pleased with quality of purchase and order placement. Website is user friendly.

Reason I chose this business:

Saw these earring when ordering previously.

Date of experience: May 20, 2022

Thumbnail of user susanb4420
New York
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Easy ordering and timely delivery are the trademark of Ross Simons

Reason I chose this business:

Quality jewelry at affordable prices

Quality

Date of experience: May 21, 2022

Thumbnail of user mattm1000
North Carolina
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

Needed my items quickly as we were going out of town on vacation. Arrived in one day.

Reason I chose this business:

Been shopping there for years.

Quality

Date of experience: August 9, 2022

Thumbnail of user marlener215
Kentucky
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

Been wanting these earrings. So happy. Thank you Ross Simons!

Quality

Date of experience: November 9, 2022

Thumbnail of user phyllisb505
Pennsylvania
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

Easy to navigate! Pictures of items are clear. Love the printable ring sizing guide!

Reason I chose this business:

Reputation for quality items

Quality

Date of experience: November 8, 2022

Thumbnail of user gwenc134
California
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

I've been happy with everything I have ordered over the years.

Reason I chose this business:

I love antique rings.

Quality

Date of experience: August 8, 2022

Thumbnail of user merrileep5
California
1 review
1 helpful vote
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May 1st, 2023
Verified purchase

Great customer service. Kind and efficient representative over the phone.

Rep was knowledgeable, friendly and helpful.

Reason I chose this business:

Loved the design and quality for the price.

Service
Quality

Date of experience: May 1, 2023

Thumbnail of user joanng204
Florida
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

Discount price and a welcome incentive break. Thank you. The ruby's are not what I thought.

Reason I chose this business:

Beauty of the piece and as a gift for a friend.

Quality

Date of experience: May 21, 2022

Thumbnail of user gwenk72
North Carolina
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

Excellent product! Fast and efficient delivery! Love the two options!

Quality

Date of experience: August 8, 2022

Thumbnail of user elizabethc2364
Hawaii
1 review
0 helpful votes
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May 20th, 2022
Verified purchase

Loved the choices available. Easy to order. Fast delivery.

Reason I chose this business:

Have ordered before. Good quality selection. Assurance of quality company that stands behind their products.

Reason I chose this product:

I fell in love with the two tone design.

Quality

Date of experience: May 20, 2022

Thumbnail of user karenb4513
Missouri
2 reviews
3 helpful votes
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July 29th, 2023
Verified purchase
• Updated review

I have never had any unfortunate experiences with Ross-Simons. They are a great jewelry store!

Reason I chose this business:

I have shopped with them before and have always been happy with my purchases.

Quality

Date of experience: July 29, 2023

Cladaugh Ring and Sterling Silver Bracelet
April 12th, 2023
Verified purchase
• Previous review

I am very happy with my ring and bracelet. They are both beautiful and I am enjoying wearing them. Thank you.

Reason I chose this business:

Reputable company. Have ordered from you before and have always found everything to be of good quality. I particularly love your vintage estate jewelry. Just wish I could afford it

Quality

Date of experience: April 12, 2023

Thumbnail of user janetk1099
Minnesota
1 review
0 helpful votes
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May 20th, 2022
Verified purchase

Nice products and good prices. Love looking at the website

return made easy but only returned item because size was not accurate and a larger size was not available. still had to pay return fees and wish that was not so
but customer service person was very helpful

Reason I chose this business:

Good selections and variety

Reason I chose this product:

Love two tone jewelry

Service
Quality

Date of experience: May 20, 2022

Thumbnail of user gretchena46
California
2 reviews
2 helpful votes
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September 7th, 2022
Verified purchase

I will be returning this as the chain is way to fragile

Quality

Date of experience: August 8, 2022

Thumbnail of user anitab528
North Carolina
1 review
0 helpful votes
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August 10th, 2022
Verified purchase

The earrings are so small. They look like a childs.

Quality

Date of experience: August 10, 2022

Thumbnail of user deborahg1588
South Carolina
1 review
0 helpful votes
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August 8th, 2022
Verified purchase
• Updated review

Ease of use when ordering. Took about 7 days to receive the order which came via USPS.

Reason I chose this business:

Always see the ad is my local newspaper and decided to visit the website.

Quality

Date of experience: August 8, 2022

Well-designed webpage with unique items and great selections
July 29th, 2022
Verified site experience
• Previous review

Well-designed webpage with unique items and great selections. Plus incredible prices.

Reason I chose this business:

Always see the ad is my local newspaper and decided to visit the website.

Date of experience: July 29, 2022

Thumbnail of user mercedesd58
Virginia
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

Easy ordering a fast shipping. Satisfied customer.

Reason I chose this business:

I keep coming back!

Quality

Date of experience: August 9, 2022

Thumbnail of user kayh328
North Carolina
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Great piece of jewelry to make my seaside 3 layered effect.

Quality

Date of experience: May 19, 2022

Thumbnail of user kenb608
Indiana
2 reviews
1 helpful vote
  • Send Message
May 1st, 2023
Verified purchase

Easy to order from Ross Simon's online site. Good prices.

Reason I chose this business:

I've dealt with them before and it was a good experience.

Quality

Date of experience: May 1, 2023

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 5 days

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