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Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,311 reviews
I have been purchasing jewelry from Ross Simons for years. They have quality products, quick service, and great prices, that is what keeps me coming back. Thank you, Ross Simons!
Date of experience: October 29, 2024
I have bought many things from Ross Simons and the quality surpass the price. Great Value on everything.
Date of experience: November 18, 2024
Ordered two pieces of jewelry. A ring for my wife and a bracelet for a gift. Both arrived quickly and in nice boxes. Both were a good quality for the price.
Date of experience: November 6, 2024
Tried to order last night but it didn't appear to go through. Had to re-order today. I no longer got free express shipping
Date of experience: September 13, 2024
I have ordered a number of necklaces in the past, which are both unique & beautiful. The products never disappoint!
Love the variety of the products & style.
Date of experience: November 16, 2024
I ordered the paw print gold embellished necklace for a gift and loved so much got one for myself
Date of experience: December 16, 2024
Previously I had know issues. I'm not sure item is going to a different address than my billing address. I will call for help
I love the jewelry and riding was always easy but not this time
Date of experience: November 20, 2024
Placing my order was easy. I'm excited to see the ring I ordered for my daughter
Date of experience: December 29, 2024
The jewelry is beautiful and will buy again. My son also got my Christmas present from you all.
Items looks great
Date of experience: December 18, 2024
I love your merchandise. Your site is easy to navigate. My earrings came so quick. I'll be back.
Date of experience: December 18, 2024
I purchase all my jewelry for my lady friend at Ross-Simons, and we have never been disappointed.
Date of experience: December 22, 2024
I buy all jewelry from Ross-Simons
Date of experience: October 22, 2024
The two rings I ordered were beautiful pieces and seem to be of good quality. I had thought the bands would be a tad wider but it's my own fault for not reading the measurements more closely.
Date of experience: October 27, 2024
Nice experience. Smooth transaction. Company kept in touch through the process up until my items were received.
Date of experience: November 30, 2024
My wife loved the Garnet pendant. It arrived in a timely manner. The packaging was excellent.
Date of experience: December 28, 2024
I've ordered several pieces over the years and consistently high quality at good prices with great service.
Date of experience: November 30, 2024
Easy to find what I was looking for - great menu organization. The products are also beautifully pictured.
Date of experience: November 30, 2024
No problems with ordering or delivery. Wish the bracelet was bigger. You can't even see that it is paperclip chain
Date of experience: November 30, 2024
My experience has been you have been very generous and understanding about refunds and anything else I've ever needed. I am a customer for life.🙂
Date of experience: November 18, 2024
Great prices and quality jewelry - looks exactly like photos and comes in packaging for gift giving.
Repeat customer
Date of experience: November 22, 2024
Easy and great prices - jewelry always holds up
Past customer
Date of experience: September 24, 2024
I bought two diamond bands to wear with my princess cut diamond ring. I wear them on either side of my ring. They look great, fit true to size and comfortable.
Date of experience: November 5, 2024
I purchased the 1.00 ctw lab grown diamond stud earrings which are 1/2 ctw each. They are good quality and look great. The earrings came with the certification information on the diamond quality and the price was great compared to other stores that charge more than twice as much. My wife loves the earrings.
Date of experience: October 15, 2024
The lab-grown diamonds are stunning, and a tremendous value! We are glad that your wife loves them, and hope to shop with you again!
I was only 2 days late in the 30 days from delivery and customer service would not give me a price adjustment.
Frequent customer and always interested in jewelry.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 15, 2024
We investigated this inquiry regarding this order and see that you were given the best price on these earrings. These were just purchased within 30 days, and you would always get the best price within that time frame, should the price go lower. Please feel free to reach out of there are any other concerns: (800) 835-0919, 24/7 and we will be happy to assist. We hope you love the earrings!
Slow internet response. Don't know if click was acknowledged or not. So after waiting on a click and no response, you try again, and it goes to completely different command.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 6, 2024
Almost always like what I get from your company. Sometimes thing look different when you get them. Helen
I like the stone.
Date of experience: November 17, 2024
Just browsing.
Date of experience: August 16, 2024
Bangles are 14k but not very sturdy. Considering the price of gold I guess that it is difficult to get studier bangles.
Date of experience: November 24, 2024
Exactly as ordered and received very quickly. Gift for daughter and I know she will be pleased.
Date of experience: December 20, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
When checking out, our website will always ask you for the shipping address first, followed by the billing address. We see that you called and spoke with a customer service representative who assisted you. We hope the gift recipient loves the earrings!