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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 10,067 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and beautiful jewelry. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    1038
  • Shipping
    47
  • Quality
    8345

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93%
Positive
4,546
Neutral
199
Negative
143
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51,055 reviews

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How would you rate Ross-Simons?

Reviews (10,067)

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Reviews that mention popular keywords

shopping experience (173) quality jewelry (146) customer service (513) quality products (124) christmas gift (105) sterling silver (110) ross simons (1270) post office (17)
Thumbnail of user dianew1492
California
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

I love the rings, but due to sizing, both we returned for refund

I asked for a return authorization number and had fast and competent service

Reason I chose this business:

I love their fine, well made jewelry products and will keep buying them.

Service
Quality

Date of experience: July 21, 2022

Thumbnail of user vickeyt11
Iowa
2 reviews
0 helpful votes
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July 21st, 2022
Verified purchase

Great product and customer service. I received my order promptly.

Quality

Date of experience: July 21, 2022

Thumbnail of user kimberlyy364
Mississippi
3 reviews
0 helpful votes
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May 29th, 2022
Verified purchase

Received my order in a very quick and timely manner.

Quality

Date of experience: May 29, 2022

Thumbnail of user brendad1193
Georgia
3 reviews
0 helpful votes
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July 21st, 2022
Verified purchase
• Updated review

I always have a great experience and the product is beautiful!

Reason I chose this business:

Received email

Quality

Date of experience: July 21, 2022

Excellent experience!
May 9th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Received email of a wonderful sale!

Date of experience: May 9, 2022

Thumbnail of user davidc7237
Arizona
4 reviews
0 helpful votes
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December 17th, 2022
Verified purchase

Nice piece. Reasonably priced. Arrived in a timely fashion.

Reason I chose this business:

Design and price.

Quality

Date of experience: December 17, 2022

Thumbnail of user paulm3753
California
1 review
0 helpful votes
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July 20th, 2022
Verified purchase

Easiest shopping ever! Product arrived quickly and was exactly what I wanted!

Reason I chose this business:

Web search results

Quality

Date of experience: July 20, 2022

Thumbnail of user kelleyh222
California
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Wonderful experience will defiantly shop here again!

Reason I chose this business:

Found online

Quality

Date of experience: May 28, 2022

Thumbnail of user cathyh586
New York
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

So many options and easy to find what you are looking for.

Reason I chose this business:

A friend referred me.

Quality

Date of experience: May 28, 2022

Thumbnail of user jenp241
Texas
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

My mom absolutely loved her earrings, very unique and one of kind design! :)

Quality

Date of experience: August 30, 2023

Thumbnail of user stephaniem2721
Texas
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

High quality, fast shipping and overall easy process.

Reason I chose this business:

Quality jewelry, everything I own from Ross-Simons is well made and beautiful!

Quality

Date of experience: May 30, 2022

Thumbnail of user charlaj4
Florida
2 reviews
0 helpful votes
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March 4th, 2023
Verified purchase

Site is quick and easy to use; does show nice selections.

Reason I chose this business:

Item and cost; lever back earrings are most secure for work.

Quality

Date of experience: March 4, 2023

Thumbnail of user judithf361
Ohio
1 review
0 helpful votes
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July 20th, 2022
Verified purchase

Lots of choices good selection and fun shopping. Wish I could buy more.

Quality

Date of experience: July 20, 2022

Thumbnail of user eileenm669
New Jersey
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

Beautiful necklace just like the advertisement delivered right on delivery date very efficient

Reason I chose this business:

Jewelry is beautiful

Quality

Date of experience: July 21, 2022

Thumbnail of user lgg3
California
1 review
0 helpful votes
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July 21st, 2022
Verified purchase

I expected that free returns included the shipping, but no.

Good

Reason I chose this business:

Good variety, although too aggressive marketing. "Discounts" are debatable.

Quality

Date of experience: July 21, 2022

Thumbnail of user denisec1252
Alabama
1 review
0 helpful votes
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July 20th, 2022
Verified purchase

Even more beautiful in person. Perfect size. Delivered quickly.

Reason I chose this business:

First time buyer. Will definitely buy from them again.

Quality

Date of experience: July 20, 2022

Thumbnail of user laurac2475
Pennsylvania
1 review
0 helpful votes
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December 8th, 2022
Verified purchase
• Updated review

Lots of different items at all price ranges! Everything is high quality.

Reason I chose this business:

I’ve been listening ok’ing for a cameo with a diamond pendant. I found one in your estate collection!

Quality

Date of experience: December 8, 2022

Silver anklet - beautiful
July 2nd, 2022
Verified purchase
• Previous review

The ordering process went very well and my item was delivered within days of my order.

Quality

Date of experience: July 2, 2022

Thumbnail of user woodm12
Georgia
1 review
1 helpful vote
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March 5th, 2023
Verified purchase

Clasp works great holds 3 chains. Keeps them from tangling and hangs straight around my neck.

Reason I chose this business:

I've bought other things from Ross Simons and found them to sell quality at a good price.

Quality

Date of experience: March 5, 2023

Thumbnail of user lindaa2046
California
2 reviews
2 helpful votes
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August 19th, 2022
Verified purchase

I don't like that -- despite using a $50 Gift Coupon Code -- the Order Total is still showing as $185 instead of $135

Quality

Date of experience: July 20, 2022

Thumbnail of user lindaw2708
New York
1 review
0 helpful votes
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May 28th, 2022
Verified purchase
• Updated review

Pretty easy to navigate
Met my expectations. Would buy from them again

Quality

Date of experience: May 28, 2022

Pretty easy to navigate
May 21st, 2022
Verified site experience
• Previous review

Date of experience: May 21, 2022

Thumbnail of user barbaran1081
Georgia
1 review
1 helpful vote
  • Send Message
October 18th, 2022
Verified purchase

Earrings were much smaller than pictured. Actually child size

Reason I chose this business:

I've purchased many items before. Never been disappointed until this time.

Quality

Date of experience: October 18, 2022

Thumbnail of user joannf160
Florida
1 review
0 helpful votes
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May 29th, 2022
Verified purchase
• Updated review

Mom surprised me with some Beautiful earrings and Rose ring. Just because :)

Reason I chose this business:

Gift for my daughter

Quality

Date of experience: May 29, 2022

Love shopping online for new pieces!
May 25th, 2022
Verified site experience
• Previous review

Love shopping online for new pieces! So beautiful!

Reason I chose this business:

Treat myself to a new ring and earrings

Date of experience: May 25, 2022

Ruby Ankle Chain Is Beautiful!
April 30th, 2022
Verified purchase
• Previous review

Love everything from Ross Simons! Everything I order is just Beautiful! Thank you!

Quality

Date of experience: April 30, 2022

Thumbnail of user nicolem1994
Colorado
1 review
0 helpful votes
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May 29th, 2022
Verified purchase

Perfect earrings for graduation gifts. Fast and quick service

Reason I chose this business:

Usually know what to expect

Quality

Date of experience: May 29, 2022

Thumbnail of user pennyl186
Texas
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Quick delivery. Quality necklace & affordable price.

Reason I chose this business:

Previous experience with RS.

Quality

Date of experience: May 28, 2022

Thumbnail of user lindam5475
Pennsylvania
1 review
1 helpful vote
  • Send Message
June 19th, 2023
Verified purchase

I have not yet received my order from 5/10/23 very disappointed!

Service
Quality

Date of experience: May 20, 2023

Thumbnail of user lorid640
Italy
2 reviews
1 helpful vote
  • Send Message
May 17th, 2023
Verified purchase

Great selection of wedding bands and nice quality merchandise.

Quality

Date of experience: May 17, 2023

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 5 days

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