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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 10,061 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and beautiful jewelry. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    1037
  • Shipping
    47
  • Quality
    8339

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93%
Positive
4,541
Neutral
198
Negative
143
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51,047 reviews

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How would you rate Ross-Simons?

Reviews (10,061)

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Reviews that mention popular keywords

shopping experience (173) quality jewelry (146) customer service (513) quality products (124) christmas gift (105) sterling silver (110) ross simons (1270) post office (17)
Thumbnail of user donnao746
South Carolina
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

Good, as always, thanks for another great product.

Quality

Date of experience: April 29, 2022

Thumbnail of user liannes18
Florida
1 review
2 helpful votes
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August 9th, 2023
Verified purchase

Very easy. I saw the bracelet advertised and immediately wanted it for my daughter's birthday.

Reason I chose this business:

Past experience

Quality

Date of experience: August 9, 2023

Thumbnail of user thomash3060
California
1 review
1 helpful vote
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May 10th, 2023
Verified purchase

Good to this point the bracelet was gorgeous and well made.

Quality

Date of experience: May 10, 2023

Thumbnail of user jenniferh4084
Florida
1 review
0 helpful votes
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February 11th, 2023
Verified purchase

It's absolutely perfect. I love the adjustable chain.

Reason I chose this business:

First time.

Quality

Date of experience: February 11, 2023

Thumbnail of user erike130
California
1 review
2 helpful votes
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August 9th, 2023
Verified purchase

Great selections for the price, easy purchase process

Reason I chose this business:

Quality and price

Quality

Date of experience: August 9, 2023

Thumbnail of user patriciak2036
New York
1 review
3 helpful votes
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August 8th, 2023
Verified purchase
• Updated review

Your deals are incredible. Thank you for sending me this deal!

Reason I chose this business:

Because you sent me this deal!

Quality

Date of experience: August 8, 2023

Great jewelry quality
May 29th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Saw great sale

Date of experience: May 29, 2023

Thumbnail of user thomasj1426
Georgia
1 review
0 helpful votes
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June 8th, 2022
Verified purchase

Great response time for. Items that had to be personalized.

Reason I chose this business:

Previous experiences.

Quality

Date of experience: June 8, 2022

Thumbnail of user jamesf3136
North Carolina
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

Ross-Simons always delivers a fantastic shopping experience and quality product

Reason I chose this business:

Past exemplary experience

Quality

Date of experience: June 7, 2022

Thumbnail of user katherineg436
Maryland
1 review
0 helpful votes
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April 29th, 2022
Verified purchase

Swift delivery and professional service. Merchandise is good quality

Quality

Date of experience: April 29, 2022

Thumbnail of user billiec110
California
1 review
0 helpful votes
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May 4th, 2022
Verified purchase

Always a pleasure shopping or just looking at RS. Trusted!

Reason I chose this business:

I’ve been thinking about these earrings for some time. Today it clicked

Quality

Date of experience: May 4, 2022

Thumbnail of user suzannes944
New York
2 reviews
0 helpful votes
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August 20th, 2022
Verified purchase

Bracelet not long enough and links smaller than shown on website.

No issues quick to resolve return. I had to call back, didn't know I had to pay on the return mail costs

Reason I chose this business:

Like the jewelry.

Service
Quality

Date of experience: August 20, 2022

Thumbnail of user karend2541
Illinois
1 review
1 helpful vote
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April 12th, 2023
Verified purchase

Excellent! Fast shipping; delighted with the quality of my items.

Reason I chose this business:

Great sale prices

Quality

Date of experience: April 12, 2023

Thumbnail of user susang3515
New Jersey
1 review
1 helpful vote
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August 7th, 2023
Verified purchase

No response from Ross simon after filing a claim requesting status of my order.

Reason I chose this business:

Previously I had a good experience. All jewelry was high quality.

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: July 8, 2023

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We looked into your order for you and are glad to see the bracelet was finally located and wish you many happy years of wearing it.

Thumbnail of user lindac2470
Georgia
3 reviews
0 helpful votes
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August 21st, 2022
Verified purchase

I am always happy with the quality and price of Ross Simons jewelry

Reason I chose this business:

Good service and quick shipping

Quality

Date of experience: August 21, 2022

Thumbnail of user jom464
California
1 review
0 helpful votes
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October 7th, 2023
Verified purchase
• Updated review

Easy to navigate, good prices, great selection and quick delivery

Reason I chose this business:

Great selection

Quality

Date of experience: October 7, 2023

Very very good
April 28th, 2022
Verified site experience
• Previous review
Reason I chose this business:

I always like the price

Date of experience: April 28, 2022

Excellent very easy to use the cite
April 28th, 2022
Verified site experience
• Previous review
Reason I chose this business:

The pricing is always good

Date of experience: April 28, 2022

Thumbnail of user ilenev4
Pennsylvania
1 review
0 helpful votes
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October 6th, 2023
Verified purchase

Easy order
Quick delivery
Beautiful mahogany silverware storage box

Reason I chose this business:

Looked online

Quality

Date of experience: October 6, 2023

Thumbnail of user cynthiah2021
Wisconsin
1 review
1 helpful vote
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July 7th, 2023
Verified purchase

Great so far. A little problem with entering my credit card info.

Quality

Date of experience: July 7, 2023

Thumbnail of user jene68
New York
2 reviews
10 helpful votes
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August 19th, 2022
Verified purchase

Shipped quickly, excellent quality. Perfect alternative to spending thousands on diamond bracelet.

Quality

Date of experience: August 19, 2022

Thumbnail of user susang3514
Georgia
1 review
1 helpful vote
  • Send Message
July 7th, 2023
Verified purchase

Lovely chain for a charm I like wearing. Quick delivery

Quality

Date of experience: July 7, 2023

Thumbnail of user lindah3802
Maryland
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

The ring was much bigger in real life so I'm exchanging it for something smaller. Thank you.

She was pleasant and knowledgeable.

Service
Quality

Date of experience: August 19, 2022

Thumbnail of user alicem766
Florida
1 review
1 helpful vote
  • Send Message
August 19th, 2022
Verified purchase

Super job with pic of my dog. Love the piece.
Very easy to order.

Reason I chose this business:

Have done buisness before.

Quality

Date of experience: August 19, 2022

Thumbnail of user bonitaa35
Florida
1 review
2 helpful votes
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March 24th, 2023
Verified purchase

Quick and easy to order on line. Fast delivery.good price

Reason I chose this business:

Value and quality

Quality

Date of experience: March 24, 2023

Thumbnail of user howardr240
California
1 review
0 helpful votes
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December 21st, 2022
Verified purchase

It is a Christmas gift wrapped and not really evaluated yet.

Date of experience: December 21, 2022

Thumbnail of user joyceh634
Pennsylvania
1 review
1 helpful vote
  • Send Message
June 18th, 2023
Verified purchase
• Updated review

Easy shopping, great selection and reasonable prices!

Reason I chose this business:

Best jewelry

Quality

Date of experience: June 18, 2023

Great selection
November 29th, 2022
Verified site experience
• Previous review

Date of experience: November 29, 2022

Easy access to great bargains in jewelry
May 8th, 2022
Verified site experience
• Previous review

Easy access to great bargains in jewelry. Great choices!

Reason I chose this business:

Always shop there

Date of experience: May 8, 2022

Thumbnail of user josephl1980
Virginia
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

Good experience up to expectations. Would definitely use Ross Simons again

Quality

Date of experience: December 21, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 5 days

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