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Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,311 reviews
I returned the earrings they were gold plated once I received them I realized that. I will purchase solid gold elsewhere.
Great
Date of experience: November 26, 2024
I needed to return an item. I was required to call customer service for a reference number and they do NOT provide you with a mailing label. You have to pay for the return postage. They give you a tiny little label to fill out and it is so confusing that the USPS sent the return BACK to me rather than to Ross Simmons.
Lady was very nice.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 21, 2024
Always good, pleasant, very, very, and very happy experience.
You should not require specific number of characters in my description.
Date of experience: November 23, 2024
The jewelry arrived in time for Christmas and in good condition! My wife loved it!
Date of experience: December 26, 2024
Date of experience: December 16, 2024
Perfect and easy- in the comfort of my home!These earrings will be a perfect birthday gift for my friend
Great feedback
Date of experience: November 24, 2024
Ross-Simons is my go to to purchase beautiful, quality pieces for my daughters and daughter-in-law. They are never disappointed.
History of quality, beautiful offerings
Date of experience: November 24, 2024
Quick and professional. Loved the quality. I always get compliments on my previous purchases and I recommend your site.
First experience was perfect. That’s the best selling strategy. 😊💕
Date of experience: November 24, 2024
I try to get my adult daughters a piece of jewelry every year for Christmas and shopping with Ross Simons makes it easy.
Convience and I love their selections.
Date of experience: December 6, 2024
Quick and easy transaction. Really cute earrings at great price. Have purchased several pieces from Ross Simon and never dissapointed!
Love your pieces.
Date of experience: November 17, 2024
Quick, easy, and I still don't know if the ring will fit, it's an engagement ring for my beloved.
Heard they are of good quality at affordable prices
Date of experience: December 10, 2024
I had a positive shopping experience. The items I purchased were exactly what I expected and I received everything in good shape, quickly.
Previous experiences
Date of experience: November 24, 2024
Beautiful earrings, But I was disappointed in the hooks. I didn't realize that they did not close.
Date of experience: December 15, 2024
Easy ordering through Ross Simons website. Ordered items in their outlet section. Pleased that I was able to get an extra 10% off and free shipping.
Saw a pair of earrings that look similar to my friend's earrings, that I have admired for a while. Cultured keshi pearl earrings.
Date of experience: November 26, 2024
I've bought several pieces for my daughters. They are all beautiful and purchased at a deep discount.
Great price
Date of experience: November 26, 2024
Great. Very nice jewelry.
Super. Love your selections. Hopefully I will be able to find small onyx earrings with what they call a French hook (wire).
Saw a ring I liked.
Date of experience: November 26, 2024
I haven't ordered form you in probably 20 years, but what I previously ordered was top quality. So that is why I came back.
What I previously ordered was top quality. So that is why I came back.
Date of experience: November 23, 2024
Ordering was easy, description of ring on line was informative. Delivery was quick and ring is much more beautiful in person, I am very pleased.
Date of experience: November 22, 2024
I have ordered these bells for many years. I think I have 30 of them. They ate a large part of my tree.
Date of experience: November 25, 2024
Very good; I've always enjoyed ordering from RS. The process is simple and the selection prodigious but thoughtful.
Ease of use and variety of offerings.
Date of experience: November 14, 2024
My favorite piece is gold chain necklace with sliding bead adjustable closure. Kinda a bolo type closure. I can alternate it with different pendants.
Quality and sale.
Date of experience: November 16, 2024
My experience is always very good. I love and enjoy all my pieces from you. Would definitely recommend.
Date of experience: November 14, 2024
I've always loved Ross-Simons merchandise, but until now, I don't THINK I've ever ordered. This price was definitely influential!
I always enjoy looking at the merchandise!
Date of experience: December 4, 2024
All the items I have ordered have arrived in a timely manner and are exactly as pictured and described. Wonderful gifts!
I am happy to purchase fun earrings for my granddaughters!
Date of experience: November 21, 2024
Gold ring is very very thin, nothing like it looks in the Ross-Simon's web site pictures.
Date of experience: December 19, 2024
The photos we use are of our actual jewelry. We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919.
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We appreciate your feedback. We are sorry to learn you had trouble requesting a return. We do offer the option to request a return online through your order when you log onto your account on our website, a label is also provided online for a fee of $4.95. The return address label on back of packing slip is a standard size label and pre-printed with our address to return the package.
We also offer our VIP Rewards Program which offers free returns along with free express shipping on all jewelry orders if you become a member. Please feel free to give us a call at 1-800-835-0919 for more information. Private message sent.