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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7515

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,464
Neutral
155
Negative
112
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48,311 reviews

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Reviews (8,865)

Rating

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Reviews that mention popular keywords

shopping experience (149) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user lidyo
Florida
2 reviews
1 helpful vote
  • Send Message
December 1st, 2024
Verified purchase
• Updated review

Always buy my finest pieces of jewelry in Ross, they call me to let me know when they have specials,

Reason I chose this business:

I received a text with the specials 🥰

Date of experience: November 21, 2024

Excellent piece's of art
July 21st, 2023
Verified site experience
• Previous review
Reason I chose this business:

Quality and the variety of nice items!

Date of experience: July 21, 2023

Thumbnail of user kathyp2189
North Carolina
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

Lovely birthstone necklace. Gold chain is just the right length. Will enjoy this piece of jewelry for a lot of occasions.

Quality

Date of experience: November 15, 2024

Thumbnail of user catherines1554
Washington
2 reviews
0 helpful votes
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December 1st, 2024
Verified purchase

Earrings jackets are fine, the size and weight are less than expected, I wear them and have had positive comments.

Reason I chose this business:

Wanted a pearl and silver earrings, chose to shop here first

Date of experience: November 21, 2024

Thumbnail of user donaldw2476
California
1 review
1 helpful vote
  • Send Message
November 28th, 2024
Verified purchase

I have ordered from Ross-Simons multiple times and have been very pleased (as has my wife!) with the product, service and price.

Reason I chose this business:

Previous positive experience. Good value.

Date of experience: November 18, 2024

Thumbnail of user christinep2919
New Jersey
1 review
0 helpful votes
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January 8th, 2025
Verified purchase

Ok it was fine no issues whatsoever wish the chain was longer though

Quality

Date of experience: December 29, 2024

Thumbnail of user markm9591
New Jersey
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

THE SIZE IS WRONG, I NEEDED TO EXCHANGE, BUT I CANT GET A REFUND ON THE WARRANTY. SENT AND E-MAIL, WAITING TO HEAR BACK

Reason I chose this business:

I have no time to shop, i saw you tv ad, and i like 100% satisfaction with a full 30day refund.Thanks

Quality

Date of experience: December 26, 2024

Thumbnail of user rosec1686
Missouri
1 review
1 helpful vote
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January 14th, 2025
Verified purchase

Online order is fast and easy. Items look as they advertise them and delivery is fast.

Quality

Date of experience: January 4, 2025

Thumbnail of user arnoldf123
Illinois
1 review
0 helpful votes
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December 31st, 2024
Verified purchase

Very on top of things, and products appear to be of excellent qualified the price.

Quality

Date of experience: December 21, 2024

Thumbnail of user kylew1610
Washington
1 review
0 helpful votes
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January 7th, 2025
Verified purchase

It came very quickly and it looks great. I got moissanite earrings with six prongs.

Quality

Date of experience: December 21, 2024

Thumbnail of user cathyt687
Minnesota
1 review
3 helpful votes
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January 15th, 2025
Verified purchase

Cordial and pleasant while facilitating exchange for item I was disappointed in.

Very helpful w/exchange info. Emailed return label so no shipping. Took time to explain exchange procedure, very helpful.

Service
Quality

Date of experience: January 5, 2025

Thumbnail of user malour8
Arizona
1 review
0 helpful votes
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January 13th, 2025
Verified purchase

It was so very amazing stuff very good quality i love it the jewelry😻

Date of experience: January 3, 2025

Thumbnail of user denises3478
Rhode Island
1 review
0 helpful votes
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January 4th, 2025
Verified purchase

Easy to order, arrived when indicated. Good quality. Will order again in the future

Quality

Date of experience: December 25, 2024

Thumbnail of user juditho923
California
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Product was everything I expected and more. I'd recommend the site to everyone. They have a huge number of selections. You can't go wrong.

Reason I chose this business:

Quality of service and product

Date of experience: November 24, 2024

Thumbnail of user lorib2609
Maryland
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Very happy with this piece! Always a good experience, ordering and receiving jewelry from Ross-Simmons!

Quality

Date of experience: November 24, 2024

Thumbnail of user sylviam970
Texas
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

Beautiful ring! Nice selection. Beautiful quality for the price

Service
Quality

Date of experience: January 3, 2025

Thumbnail of user debram3781
Michigan
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

Customer service was perfect. In the past a chain was replaced and I gladly ordered another.

Quality

Date of experience: December 16, 2024

Thumbnail of user pame1009
Wisconsin
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

Everything went well - liked how package was disguised so as not to recognized as being jewelry

Reason I chose this business:

Daughter recommended

Quality

Date of experience: December 16, 2024

Thumbnail of user laurar4054
New York
1 review
2 helpful votes
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January 14th, 2025
Verified purchase

Experience fine. Disappointed with the quality. Not as pictured

Quality

Date of experience: January 4, 2025

Thumbnail of user keelyb37
Virginia
1 review
0 helpful votes
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January 14th, 2025
Verified purchase

Great value and quality for an excellent price. Completely satisfied with my purchases.

Quality

Date of experience: January 4, 2025

Thumbnail of user beverlyb2246
Ohio
1 review
0 helpful votes
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January 14th, 2025
Verified purchase

It is really small and delicate. I was expecting a bigger size.

Quality

Date of experience: January 4, 2025

Thumbnail of user marias5150
Virginia
1 review
0 helpful votes
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January 7th, 2025
Verified purchase

The selection is great, easy to buy in the privacy of your home

Quality

Date of experience: December 28, 2024

Thumbnail of user jeannel691
Rhode Island
1 review
0 helpful votes
  • Send Message
December 3rd, 2024
Verified purchase

Last ring I had to return twice as the stones kept falling out As far as the return process goes it was easy

Reason I chose this business:

I've always been a fan, since I was a kid and Mom liked to shop there

Date of experience: November 23, 2024

Thumbnail of user michaels19065
District of Columbia
1 review
0 helpful votes
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December 17th, 2024
Verified purchase

The site was easy to use, the pictures were accurate. The piece is beautiful.

Reason I chose this business:

Quality item

Quality

Date of experience: January 2, 2025

Thumbnail of user brianj2787
Wisconsin
1 review
0 helpful votes
  • Send Message
January 13th, 2025
Verified purchase

Very well done! If you like sunflower jewelry, this is a must!

Quality

Date of experience: January 3, 2025

Thumbnail of user timothyl1900
Pennsylvania
1 review
0 helpful votes
  • Send Message
January 2nd, 2025
Verified purchase

Very easy and fast. Good quality.Would make other purchases in the future

Quality

Date of experience: January 3, 2025

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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