- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,311 reviews
I love the variety of items and check out was very easy to order
The unique items I found
Date of experience: January 3, 2025
Called both customer service numbers and sent an email,but no response
I have yet to hear back. I need to return one item that is damaged.Tried calling both customer service numbers and sent an email.No response. Please help.Thank you.
Date of experience: January 3, 2025
Wonderful customer service beautiful jewelry great quality will buy more
needed coupon code i had lost
Date of experience: January 3, 2025
Excellent I am very happy with my purchases from Ross Simon. I will purchase again.
Date of experience: December 20, 2024
Great jewelry! Love all the beach jewelry! This sand dollar ring is so beautiful and very reasonably priced. I'm very happy with my purchase!
Different jewelry!
Date of experience: November 14, 2024
I was looking for a silver necklace that will stay silver & not turn dark, so far it's kept it's color
Date of experience: November 19, 2024
Great fit and great look. She is very, very happy with her snake bracelet.
Your shop seemed to have the best selection.
Date of experience: January 1, 2025
But shopping was great, came on time, easy to talk to customer service.
Date of experience: December 27, 2024
Gift for daughter. She likes her gift. Arrived quickly after order was placed.
Date of experience: December 27, 2024
Easy to order, delivery earlier than expected, items beautiful.
Beautiful prices, great prices.
Date of experience: January 2, 2025
Quality jewelry at reasonable prices. Delivered before Christmas as promised. Satisfied customer.
Date of experience: January 2, 2025
Fantastic jewelry. Mis calculated my middle finger and reordered different size in some rings
Date of experience: January 2, 2025
I had to exchange the necklace. It was not what was pictured in the catalog. I am awaiting the new necklace. Thank you.
The person was polite and knowledgeable.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 23, 2024
The photos we use are of our actual jewelry. We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier. If for any reason you are not 100% satisfied with your purchase the piece can be returned within 30-days of receipt. Returns can be set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919.
Excellent quality and fast delivery. I've ordered twice and will order again.
Date of experience: December 29, 2024
It arrived very fast and very well packed. I could order again.
Date of experience: December 29, 2024
Set of 3 hoops- lovely and as described, arrived quickly. Cute bag to use as gift :)
Date of experience: December 11, 2024
Cannot log in, cannot receive a password reset code, cannot get any Chat help, and no answere when I sent an email
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 22, 2024
We are not showing an account was created with your email address on file. As there is no account registered, you would not receive a reset password email. If you would like to sign in online with your email address and a password, you will need to create an account on the website. I included a link below for the page on our website where you can create an account. Please note to click the tab labeled Create Account next to log in tab.
https://www.ross-simons.com/login?bid=rosssimons
A team member has also reached out privately.
Easy to navigate and wonderful jewelry with great prices for Christmas gifts for others and for yourself
Message received from Ross-Simons
Date of experience: November 23, 2024
I bought these earrings for daughters for Christmas. They are beautiful & have a classic look.
Date of experience: December 15, 2024
Great pair of earrings! Love this pair! I have worn them every day since I got them!
Date of experience: December 31, 2024
Great selection great prices easy purchase. Quality jewelry at.a fantastic price.
Date of experience: December 30, 2024
I was extremely happy with the Christmas earrings I ordered as gifts. They were unique and made with quality.
After looking at Christmas earrings from many sights, these were the only ones I wanted.
Date of experience: November 21, 2024
I purchased another but smaller pair of earrings. They're much smaller hoop and I like these better due to size.
Previous purchase and this is an early birthday gift.
Date of experience: November 20, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret that you are having an issue reaching customer service. We are available 24/7 via email or by calling us direct at (800) 835-0919. We have reached out to assist.