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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7514

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,465
Neutral
155
Negative
113
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48,312 reviews

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Reviews (8,865)

Rating

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Reviews that mention popular keywords

shopping experience (149) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user nedv21
Georgia
1 review
0 helpful votes
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November 27th, 2024
Verified purchase
• Updated review

I loved my last purchase, a frog ring. And I am sure I am going to love today's purchase. Cannot wait...

Reason I chose this business:

Great selection, unique pieces of jewelry, etc.

Date of experience: November 17, 2024

Gorgeous frog ring
November 10th, 2024
Verified purchase
• Previous review

Beautiful frog ring. Unique piece. Shipping was fast. Love the ring.

Reason I chose this business:

Unique jewelry

Quality

Date of experience: October 31, 2024

Thumbnail of user joannef710
Tennessee
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

I love the quality so I ordered a second pair! A reputable company🥰

Quality

Date of experience: December 17, 2024

Thumbnail of user scottw4157
California
1 review
0 helpful votes
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November 26th, 2024
Verified purchase

Got hung up completing sale on my computer, had to switch to my phone. This could be an issue on my computer, but was extra grief for nothing.

Reason I chose this business:

Used them for years

Date of experience: November 16, 2024

Thumbnail of user valdao
Ohio
1 review
0 helpful votes
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November 16th, 2024
Verified purchase
• Updated review

My ring fit just fine even though I was concerned of using a paper fitting. It perfectly for what I wanted to blend with another ring.

Quality

Date of experience: November 6, 2024

Difficulty determining correct ring size online from...
November 6th, 2024
Verified site experience
• Previous review

Difficulty determining correct ring size online from a piece of paper

Date of experience: October 27, 2024

Thumbnail of user barbaraw4617
North Carolina
1 review
0 helpful votes
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November 26th, 2024
Verified purchase

I needed to return one of the items I had ordered. It was done seamlessly which seldom happens in the world in which we live!

Reason I chose this business:

A great store in every way!

Date of experience: November 16, 2024

Thumbnail of user charliey56
Florida
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

Simple, fast, awesome! Thank you so much! Simple, fast, awesome! Thank you so much!

Quality

Date of experience: December 17, 2024

Thumbnail of user sharonk3057
New York
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

Thought the ring was very cute. It was a little too thin and diamonds were small.

Quality

Date of experience: December 6, 2024

Thumbnail of user kathleenk2844
Pennsylvania
1 review
0 helpful votes
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November 27th, 2024
Verified purchase

I am very pleased with the items i have purchased and impressed with the speed, accuracy and quality of the products.

Reason I chose this business:

They had just what I was looking for at a reasonable price and I have been happy with all previous purchases.

Date of experience: November 17, 2024

Thumbnail of user tammyw1082
Georgia
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase
• Updated review

Everything I have ordered has always arrived beautifully packaged and all items even prettier than expected xoxo 💋

Reason I chose this business:

Beautiful ring and a great sale price

Date of experience: November 22, 2024

Always happy
November 28th, 2024
Verified purchase
• Previous review

Everything I've ever ordered has arrived beautiful and packaged well

Reason I chose this business:

Pretty earrings and on sale ❤️

Date of experience: November 18, 2024

Thumbnail of user annb3254
New York
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

Easy shopping online for what I wanted.
The Gorham snowflake ornament arrived in plenty of time.

Quality

Date of experience: December 17, 2024

Thumbnail of user valeriem1532
Florida
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

Beautiful packaging. Fast delivery. They are perfect. Bigger than expected.

Quality

Date of experience: December 17, 2024

Thumbnail of user roberth11368
New York
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

Service good' not happy with the rings appearance...

Quality

Date of experience: December 17, 2024

Thumbnail of user claytonb193
Indiana
1 review
0 helpful votes
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December 27th, 2024
Verified purchase
• Updated review

Went very well, no problems. Shipped promptly. Great value

Quality

Date of experience: December 17, 2024

Quick and easy
October 21st, 2024
Verified site experience
• Previous review
Reason I chose this business:

Prior customer

Date of experience: October 10, 2024

Thumbnail of user robinm2396
Pennsylvania
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

No issues at all. Arrived on time, as promised. Plan to shop for Christmas next year.

Quality

Date of experience: December 17, 2024

Thumbnail of user bettys2601
Alabama
1 review
0 helpful votes
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December 27th, 2024
Verified purchase
• Updated review

Confused in the ordering process. Did not like getting involved with Affirm.

Date of experience: December 17, 2024

Confused in the ordering process
December 17th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Liked the choice of merchandise

Date of experience: December 7, 2024

Thumbnail of user bryanc1879
Washington
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

Great everything went smoothly timely shipping and package was in excellent shape

Quality

Date of experience: December 17, 2024

Thumbnail of user valeriej618
Florida
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

Everything went good and I was very pleased with the product

Quality

Date of experience: December 17, 2024

Thumbnail of user alana1652
Maryland
1 review
0 helpful votes
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December 17th, 2024
Verified purchase

Looks very nice. Excited to see this in person. Price was fair and on sale.

Reason I chose this business:

Internet search suggested site.

Quality

Date of experience: December 17, 2024

Thumbnail of user alkav7
Wisconsin
1 review
0 helpful votes
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December 8th, 2024
Verified purchase

The ring I ordered was not as bright and colorful as shown online. Good quality, nice fit.

Reason I chose this business:

They have a good reputation according to many friends

Service
Quality

Date of experience: December 9, 2024

Thumbnail of user rubyl251
Virginia
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Easy to process and complete order. Have to return. Beautiful but not for me

Reason I chose this business:

I have some pieces from Ross

Service
Quality

Date of experience: December 12, 2024

Thumbnail of user karenc6610
New York
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

I returned the item for a full refund.
The ring was not what I expected.

The customer service rep helped me set up the return.
Sending me a label for a quick return.

Service
Quality

Date of experience: December 16, 2024

Thumbnail of user mercedesb127
Texas
1 review
1 helpful vote
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October 13th, 2024
Verified purchase

Loved the chain: not too small; not too big. Disappointed in the quality of the monogrammed disc: very, very thin; looked and felt like tin. Thought about returning the entire necklace, but I will keep it and get a jeweler to attach a new, more substantial pendant. This is my first time ordering from R&S, and may be my last time.

Reason I chose this business:

Love the product offerings and promotions

Quality

Date of experience: October 3, 2024

Thumbnail of user rogerf1166
Texas
2 reviews
0 helpful votes
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December 16th, 2024
Verified purchase
• Updated review

Fairly enbvnbvasy to find something to buy. Suggest Search field be placed on the top right of page

Quality

Date of experience: December 6, 2024

Fairly easy to find something to buy
December 6th, 2024
Verified site experience
• Previous review

Fairly easy to find something to buy. Suggest Search field be placed on the top right of page

Date of experience: November 26, 2024

Thumbnail of user caroles822
Pennsylvania
1 review
0 helpful votes
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November 26th, 2024
Verified purchase

So beautiful necklace and so easy to place order and received on time. Anyone who looks at this jewelry well be so happy and satisfied to receive.

Quality

Date of experience: November 16, 2024

Thumbnail of user annm4333
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 26th, 2024
Verified purchase

Easy and enjoyable purchase. I don't have anything more to say and find it annoying that you're making me say more.

Reason I chose this business:

Great products

Date of experience: November 16, 2024

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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