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Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,312 reviews
Excellent quality. I found it a bit smaller than pictured, but my wife loved it.
Date of experience: December 9, 2024
I recently purchased 2 pairs of earrings from Ross-Simons. The earrings are beautiful and well made. I have worn both pairs and received several compliments.
I have been purchasing jewelry from Ross Simon's for several years. Love the product, service and ease of using your website. Thank you!
Date of experience: October 26, 2024
Ordering was very easy to use. I really liked the packaging/box that the earrings came in. I plan on storing them ine boxes when I am not wearing.
Have bought several pieces of jewelry from your company and have been very satisfied with the quality.
Date of experience: September 20, 2024
I purchased 3 pieces of jewelry. I was very impressed with all of them.
Date of experience: December 16, 2024
It was easy to order. But the charm is very very small. I am returning it. I would like a refund. Thank you.
Date of experience: November 15, 2024
I have the "Tree of Life" ring. I am happy with it. When I saw the "Tree of Life" necklace I had to get it. It is beautiful and I've received many compliments on it. It's bigger than I first thought but well made and sturdy. I am happy with it.
Date of experience: May 13, 2024
Good quality of products, beautifully packaged and delivered. I have also had a nice professional treatment from your customer service persons.
Your sale...keep them coming!
Date of experience: November 17, 2024
It took me a long time to decide to
Make this purchase. It's a long story but I placed my order with PayPal and somehow it went through Affirm and I've made payments through Affirm. My PayPal account also shows as a pending transaction. Please help me with this issue.
Sent an email explaining the above problem with lots of attachments. Response was not helpful. Please advise PayPal to remove the pending payment.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 8, 2024
I have been shopping with Ross Simons for over 30 years, I love the quality of their products and the wonderful customer service.
I was looking for earring jackets.
Date of experience: November 17, 2024
Been a customer for over 30 years.
Date of experience: October 23, 2024
Design of earrings.
Date of experience: October 12, 2024
Ok, sometimes the percentage offered does not work out.
Love the quality.
Date of experience: September 26, 2024
Easy to order. Delivered on time. Disappointed in the match to the advertisement.
I have almost purchased these earrings several times and I decided to give myself a Christmas gift
Date of experience: December 16, 2024
Great, easy to shop online. Purchasing also simple. Returns are uncomplicated. Great products. I am very happy with the earrings I purchased.
Good previous experiences
Date of experience: November 11, 2024
Previous experience, had what I want
Date of experience: October 10, 2024
I am very pleased with the value of great jewelry, the speedy delivery, easy return, and customer service.
Very helpful!
Date of experience: November 6, 2024
My experience was very easy. My order arrived exactly on time.
Date of experience: December 15, 2024
Order one previously for a gift, liked the bracelet and decided to order one for myself.Very pleased with product and service and ease of ordering.
Liked the bracelet
Date of experience: November 16, 2024
Saw it on Facebook
Date of experience: October 1, 2024
Easy to order and delivery was good. Also, excellent prices.
Date of experience: December 16, 2024
Easy ordering, fast delivery, and quality is good.
I would like to get the silver version as well.
Date of experience: December 16, 2024
Ordering was easy, and I received the sky blue
Topaz ring promptly!
Date of experience: December 16, 2024
Had trouble when I tried to tap on the add to shopping cart. Had to try 4 times
Liked the earring and have shopped here before
Date of experience: September 13, 2024
Product is lovely. Excellent service! Will order,again, in the future. Thank you.
Date of experience: December 16, 2024
Excellent service. Fine piece of jewelry! Lovely gift.
Date of experience: May 8, 2022
The necklace I bough is a piece of garbage, and it was very overpriced!
Date of experience: December 16, 2024
Never disappointed with my Ross Simon purchases. You rock!
Date of experience: December 16, 2024
Confusing ordering. Some difficulty in quantity and product number
Date of experience: December 16, 2024
Date of experience: December 5, 2024
Had exactly what I wanted and the price was excellent. Thank you!
Date of experience: December 16, 2024
I have had good experiences with your stuff will continue to use you again.
It's for a christmas present for my mom.
Date of experience: December 16, 2024
My previous experience has been excellent and the jewelry that I have bought in the past has been beautiful
I wanted to complete a set that went with a necklace that I bought recently
Date of experience: November 16, 2024
Great deal on a beautiful ring! I absolutely love it! Looks gorgeous with my engagement ring!
Love your inventory!
Date of experience: December 5, 2024
I'm not sure if I missed the fine print on the website, but the Two-Day Air shipping I paid for was not two-day shipping. The gift I bought for a good friend's 50th birthday arrived seven days after my order - not two - so I was unable to give the gift to my friend for her birthday. Fortunately Ross-Simons refunded the shipping fee.
Customer service responded quickly to and met my request, though the late shipping could not be undone.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 17, 2024
We regret to learn the item you purchased as a birthday gift was not received in time for your friends 50th birthday. It is important to us that all of our customers receive their orders in a timely manner. We are showing your order shipped via 2 business day delivery. We do apologize, we see from the tracking information the package experienced a delay. A private message has been sent.
I love the jewelry and the prices!
Date of experience: October 7, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn of the issue on your order with pending transaction for PayPal when billed by Affirm. Thank you for bringing this to our attention, we have reached out to our Assurance Team, and they have confirmed the pending PayPal transaction has been dropped. Our team is researching this error to ensure it doesn't happen again.
We thank you for shopping Ross-Simons and apologize for any inconvenience this has caused. Private Message sent.