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Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,312 reviews
Easy ordering. Prompt delivery. Great selection in many price ranges.
Date of experience: December 10, 2024
Great customer experience with the website. Very easy to navigate.
Gifts for my spouse
Date of experience: December 10, 2024
Beautiful earrings that look exactly as pictured and described.
Date of experience: December 10, 2024
Online shopping at Ross-Simon's is always great. I've been a customer for years!
Date of experience: December 10, 2024
The paperclip bracelet is high quality and beautiful. I would recommend it for anyone
Date of experience: December 10, 2024
The Waterford ornament will be a wonderful Christmas gift.
Date of experience: December 10, 2024
Everything was wonderful. I love my bracelet.
Thank you. Hope to buy something else soon.
Love jewelry
Date of experience: December 10, 2024
Positive on all fronts and thrilled with the quality and look
Date of experience: December 9, 2024
My experience was no hassle it was very easy to order also delivery was prompt.
I found the piece I ordered are beautiful.
Date of experience: December 9, 2024
Disappointed that the promo code that I received by providing you with my email and cell phone number did not apply to this purchase. A bit of a bait and switch experience.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 14, 2024
It's hard to find pretty emerald rings. This was one was perfect.
Beautiful rings
Date of experience: December 8, 2024
The ring is pretty but it is much smaller than expected. It looked bigger in the picture.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 9, 2024
It's hard to portray size online. The product sizes are listed under product details, along with a video of the item, offer information about the size of our jewelry. To further illustrate the size, we also display our model wearing the jewelry. The item may be returned within 30 days of delivery if, for any reason, you are not completely happy with your purchase. Online returns are simple to set up on our website. For assistance, please call us, we can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. A member of our team is reaching out to you.
Update:customer service responded to this and provided me with a $15 refund.
I was emailed a special code of RWX-GRLK-64RX-Z3 that was not honored at checkout. I should've saved $15 on my order of $119.
Date of experience: October 23, 2024
You are very welcome! Thank you for shopping with us.
I was emailed a special code of RWX-GRLK-64RX-Z3 that was not honored at checkout. I should've saved $15 on my order of $119.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 13, 2024
My recent purchases are Christmas presents, but I know my daughter will love them.
Date of experience: December 5, 2024
I love their products.
Date of experience: October 23, 2024
Quality is as expected for a mail order jeweler. Not bad. Not great. Pieces are hollow, so weight is light.
Had the ring I was looking for.
Date of experience: November 14, 2024
The ornaments were a nice variety to choose from. The details were very intricate and it was a nice option to go with a Christmas tree.
Date of experience: November 12, 2024
I am happy with the earrings but do not want to write a review. Why are you forcing me to do so?
Date of experience: December 1, 2024
Fine...
Past experience
Date of experience: September 25, 2024
High quality,beautiful jewelry,great service. Love Ross Simon.
Date of experience: December 9, 2024
Bright and clear stones. Excellent settings. Good value. Timely delivery.
Date of experience: December 9, 2024
Amazing experience. I only wish I'd ordered a 24" chain not 18" but that's on me
Date of experience: December 9, 2024
Great product line. We will shop again.
Thank You and keep it up.
Date of experience: December 9, 2024
My fun, beautiful glass Christmas necklace is bringing lots of comments and compliments. Thanks!
Date of experience: December 9, 2024
Looking for a simple, but beautiful bracelet in sterling silver. Found exactly the piece I wanted.
Friend recommended
Date of experience: December 9, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn there was an issue applying the Welcome code you received. The code is for one-time use for new customers that sign up for emails or texts and offers $15.00 off $100.00 and $30.00 off $250.00 or more. The Welcome Code is entered in the Offer Code box on the Shopping Cart page. When entering the code, please be sure there is not a space in the box before or after the code. We have applied the Welcome code that you received to your order. Please feel free to reach out to our team for assistance at (800) 835-0919 if having an issue placing an order or with questions you may have. We can be reached 24 hours a day 7 days a week. We are always happy to assist.