• Bookmark

    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

Write a Review

Overview

Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7514

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,465
Neutral
155
Negative
113
View ratings trends

Instant Feedback

48,312 reviews

39
See all photos
How would you rate Ross-Simons?

Reviews (8,865)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (149) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user robins2706
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 19th, 2024
Verified purchase

Ring doesn't look like the one pictured. I was very disappointed with this order

Quality

Date of experience: December 9, 2024

Thumbnail of user virginiag1783
New Mexico
1 review
1 helpful vote
  • Send Message
December 19th, 2024
Verified purchase

Good service. Unfortunately some of the jewelry colors were different in realty.

Needed to get returned authorization. Was handled quickly

Service
Quality

Date of experience: December 9, 2024

Thumbnail of user diannag91
Arizona
2 reviews
0 helpful votes
  • Send Message
December 19th, 2024
Verified purchase

It's actually prettier in person. The size, color and design are perfect!

Quality

Date of experience: December 9, 2024

Thumbnail of user lindar6041
Tennessee
1 review
0 helpful votes
  • Send Message
December 8th, 2024
Verified purchase

Very easy to navigate the web site. Earrings are small but great color and brilliance

Reason I chose this business:

I liked an item in the catalog

Quality

Date of experience: December 9, 2024

Thumbnail of user lyndaw230
California
2 reviews
0 helpful votes
  • Send Message
December 19th, 2024
Verified purchase
• Updated review

Received my order very quickly. Thank you for your promptness

Quality

Date of experience: December 9, 2024

Quick and easy
November 30th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Ordering Christmas

Date of experience: November 30, 2022

Thumbnail of user mariettas12
West Virginia
1 review
0 helpful votes
  • Send Message
December 19th, 2024
Verified purchase

Great products. Returning extender as unable to use. That is all.

So far, so good.

Quality

Date of experience: December 9, 2024

Thumbnail of user joycew1822
New Jersey
1 review
0 helpful votes
  • Send Message
December 6th, 2024
Verified purchase

It was easy and I'm happy with my purchase. RS had exactly what I needed.

Reason I chose this business:

Ross-Simon had what I needed and wanted.

Quality

Date of experience: December 9, 2024

Thumbnail of user anilk282
California
1 review
0 helpful votes
  • Send Message
December 19th, 2024
Verified purchase

Easy to find good options
But perspective on pics makes them look larger than they actually are

Quality

Date of experience: December 9, 2024

Thumbnail of user wandag612
California
1 review
0 helpful votes
  • Send Message
December 9th, 2024
Verified purchase

Nice products. Like ring sizing pdf. Came in a reasonable amount of time. Great packaging.

Reason I chose this business:

Black Friday sale

Quality

Date of experience: December 9, 2024

Thumbnail of user richardz1436
Illinois
1 review
0 helpful votes
  • Send Message
December 19th, 2024
Verified purchase

Product is Christmas gift for my wife. She helped select so it should be perfect!

Quality

Date of experience: December 9, 2024

Thumbnail of user teresac1766
New York
1 review
0 helpful votes
  • Send Message
October 23rd, 2024
Verified purchase

Great selection of jewelry in various price ranges. Love the earrings I just purchased. Wonderful price point and they were exactly what I was hoping to find.

Reason I chose this business:

Looking for a pair of inexpensive pearl earrings.

Quality

Date of experience: October 13, 2024

Thumbnail of user keithk1703
Nevada
1 review
0 helpful votes
  • Send Message
December 7th, 2024
Verified purchase

Very good had the item I needed for a reasonable price item was purchased as a gift

Date of experience: December 7, 2024

Thumbnail of user dianeu1213
New York
1 review
0 helpful votes
  • Send Message
December 17th, 2024
Verified purchase

Easy to navigate website and easy purchasing my bracelet. We love it!

Quality

Date of experience: December 7, 2024

Thumbnail of user maryellenm87
Connecticut
1 review
0 helpful votes
  • Send Message
December 22nd, 2024
Verified purchase

The back broke off one of the earrings the first time I wore them.

Quality

Date of experience: December 8, 2024

Thumbnail of user marthag1933
Alabama
1 review
0 helpful votes
  • Send Message
December 6th, 2024
Verified purchase

I like the unusual bee! And the price was perfect! Beautiful amber stones.

Quality

Date of experience: December 6, 2024

Thumbnail of user maureenh882
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 26th, 2024
Verified purchase

Very happy with my string of pearls. They have a beautiful luminescence and are strung with individual knots with a beautiful claspe.

Reason I chose this business:

I saw a sale add on FB and then looked for pearl clip on earrings. To my delight I found exactly what I was looking for at a great price. I love the omega back on your non pierced clip on ear rings. They are very comfortable.

Date of experience: November 16, 2024

Thumbnail of user annettem1068
Missouri
1 review
0 helpful votes
  • Send Message
December 4th, 2024
Verified purchase

I have trouble logging into my account with this company. I had to log is as a visitor.

Reason I chose this business:

I like their jewelry.

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 24, 2024

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We understand you may be having an issue logging into our website. Your previous orders were placed as a guest, your email address was not yet registered with us. We have taken care of this for you and merged all orders onto your profile. Private message sent with further instructions.

Thumbnail of user sharonm5663
Kansas
1 review
0 helpful votes
  • Send Message
November 22nd, 2024
Verified purchase

Beautiful items! First pair of Christmas tree/snowflake earrings I would call "classy". Cannot wait to wear them this season.

Reason I chose this business:

Beautiful items! Reasonable prices.

Quality

Date of experience: November 12, 2024

Thumbnail of user annah1857
Wisconsin
1 review
0 helpful votes
  • Send Message
November 15th, 2024
Verified purchase

Easy to so, easy to order, on the pocket pricing. Ordering confirmation and delivery notices were timely. Very happy with my beautiful purchase.

Quality

Date of experience: November 5, 2024

Thumbnail of user nt193
Georgia
1 review
0 helpful votes
  • Send Message
December 9th, 2024
Verified purchase

Beautiful emerald ear rings to go with my wife's emerald necklace and ring. A lovely threesome.

Quality

Date of experience: November 29, 2024

Thumbnail of user ellenp312
Massachusetts
2 reviews
1 helpful vote
  • Send Message
December 5th, 2024
Verified purchase
• Updated review

I got what I wanted and it arrived when promised. Can't ask for more than that.

Reason I chose this business:

I know I will find what I’m looking for and that it will be of good quality.

Quality

Date of experience: November 29, 2024

Always good quality.
November 30th, 2024
Verified purchase
• Previous review

Good quality and it comes when promised. What you see is what you get.

Reason I chose this business:

Always my first choice.

Date of experience: November 20, 2024

Never disappointed!
November 29th, 2024
Verified purchase
• Previous review

I got what I wanted and it arrived when promised. Can't ask for more than that.

Reason I chose this business:

Former employee who knows they can be trusted.

Date of experience: November 19, 2024

As a former employee I always know I can depend on...
September 30th, 2023
Verified site experience
• Previous review

As a former employee I always know I can depend on Ross-Simons for good quality and good deals and good service.

Reason I chose this business:

A name I can trust.

Date of experience: September 30, 2023

Thumbnail of user kimberlys3000
New Hampshire
1 review
1 helpful vote
  • Send Message
October 5th, 2024
Verified purchase
• Updated review

I have been eyeing these diamond earrings for a while, but just happened to see that there was a sale so I went ahead and bought them for myself. I was not disappointed by their sparkle, in fact they look exactly as pictured. I highly recommended!

Quality

Date of experience: September 25, 2024

Good selextion
July 14th, 2024
Verified site experience
• Previous review

Date of experience: July 4, 2024

Thumbnail of user ruthannv3
North Carolina
2 reviews
2 helpful votes
  • Send Message
October 9th, 2024
Verified purchase
• Updated review

Your vast selection ensures that every customer will find the perfect piece of jewelry. The earrings I purchased, were exactly as pictured and described on the website. I received compliments the first time I wore them!

Reason I chose this business:

I found the perfect jewelry, at a reasonable price. I have been pleased with previous purchases.

Quality

Date of experience: September 29, 2024

Stunning "floral filigree hoop earrings!"
September 2nd, 2023
Verified purchase
• Previous review

The 18k golf over sterling floral filigree hoop earrings are stunning! They are the perfect earrings for everyday wear. The size is appropriate for daily wear; the lever clasps are secure and easy to close. Checkout was smooth, snd delivery was quick.

Reason I chose this business:

You have an excellent reputation, extensive choices, and good prices.

Quality

Date of experience: September 2, 2023

Thumbnail of user maryf5100
Massachusetts
1 review
0 helpful votes
  • Send Message
December 18th, 2024
Verified purchase

It was so easy to order. When it arrived, it was packaged so carefully.

Quality

Date of experience: December 8, 2024

Thumbnail of user juliab2125
Texas
1 review
0 helpful votes
  • Send Message
December 28th, 2024
Verified purchase

Liked shopping online so I could browse all products at my leisure.

Quality

Date of experience: December 8, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

How do I know I can trust these reviews about Ross-Simons?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Ross-Simons?