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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,862 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7511

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,464
Neutral
155
Negative
113
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48,309 reviews

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Reviews (8,862)

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (121) customer service (463) quality products (110) christmas gift (98) sterling silver (102) ross simons (1121) post office (17)
Thumbnail of user stephanies5067
Texas
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

I have ordered many times. Always a great experience and a good value.

Reason I chose this business:

Replacing a loved lost earring

Date of experience: November 23, 2024

Thumbnail of user judyk1877
South Carolina
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

The nutcracker necklace and earrings are just beautiful. They are very well made.

Quality

Date of experience: November 23, 2024

Thumbnail of user charlenes676
Massachusetts
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

I have been a customer for quite some time and have been happy with my purchases.

Reason I chose this business:

The sale and I had a gift certificate

Date of experience: November 24, 2024

Thumbnail of user johnw11810
Texas
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Was fine but didn't remember my last order. Other than that it was easy to order.

Reason I chose this business:

Christmas gift

Date of experience: November 24, 2024

Thumbnail of user larse43
California
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Very easy. All went well, and product was as described. This was a very good experience

Quality

Date of experience: November 24, 2024

Thumbnail of user johnnyw1019
Georgia
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Always pleased with product and service. Nice quality and prompt shipping

Reason I chose this business:

Good reputation

Date of experience: November 24, 2024

Thumbnail of user ritaw233
Virginia
3 reviews
0 helpful votes
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December 4th, 2024
Verified purchase
• Updated review

Love the quality of the Jewelry! Great selections in all types!

Reason I chose this business:

Great merchandise!

Date of experience: November 24, 2024

Easy to use
April 3rd, 2024
Verified site experience
• Previous review
Reason I chose this business:

Needed a ring like this

Date of experience: March 24, 2024

Thumbnail of user sheryls632
California
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Fast shipping and the item is as described. It is my second order and I'll order again. Thank you

Quality

Date of experience: November 24, 2024

Thumbnail of user bethc1574
Georgia
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Everything is super great! Super satisfied. Shop all my jewelry here

Reason I chose this business:

I only shop Ross simmons

Date of experience: November 24, 2024

Thumbnail of user danield4428
Tennessee
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Good price quick shipping looks pretty good, better than I had expected for the price

Quality

Date of experience: November 24, 2024

Thumbnail of user davidg10293
Maryland
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Found what I was looking for and the rest was quick and efficient. Thanks R&S

Reason I chose this business:

Have always had good service and nice products from R&S.

Date of experience: November 24, 2024

Thumbnail of user surrinders
New York
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Excellent practical products for daily wear and for special time.

Date of experience: November 24, 2024

Thumbnail of user karenm8878
Texas
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Jewelry very lightweight, not solid jewelry. Wanted to like it but it Felt cheap

Easy return policy

Service
Quality

Date of experience: November 24, 2024

Thumbnail of user ellenh548
Ohio
1 review
0 helpful votes
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November 27th, 2024
Verified purchase
• Updated review

I've dealt with your company for years and would never hesitate to recommend it to anyone.

Reason I chose this business:

I trust you

Date of experience: November 17, 2024

The directions are hard to find and irritating because...
September 30th, 2024
Verified site experience
• Previous review

The directions are hard to find and irritating because it would appear one item is not enough

Reason I chose this business:

I'm a loyal customer, Ellen Holland

Date of experience: September 20, 2024

Thumbnail of user maryb10425
Georgia
1 review
0 helpful votes
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November 27th, 2024
Verified purchase

A world necklace made in Italy. It was Murano and I have purchased many Murano pieces.

Reason I chose this business:

I wanted the Holy Family earrings and I like the pumpkin ones too so I bought them also. Good quality.

Date of experience: November 17, 2024

Thumbnail of user lindao2679
New Jersey
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase

The jewelry was just as shown. Check out a bit confusing. Took a few times to figure out checkout..

Date of experience: November 22, 2024

Thumbnail of user frank96
Minnesota
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

I knew exactly what I was looking for but it took awhile to find it. I received your catalog and had the item # but first time was told it couldn't be found. I ran across
Them just in looking through the earrings.

Date of experience: September 27, 2024

Thumbnail of user annettel384
New Jersey
1 review
0 helpful votes
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December 4th, 2024
Verified purchase
• Updated review

I like your jewelry, however, your bracelets break quickly.

Reason I chose this business:

Gift certificate.

Date of experience: November 24, 2024

I like your jewelry, however, I don't think I'll be...
September 29th, 2024
Verified site experience
• Previous review

I like your jewelry, however, I don't think I'll be ordering anymore bracelets and anklets - they always break.

Date of experience: September 19, 2024

Thumbnail of user trishac208
Virginia
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

I love the necklace, it's exactly what I thought it'd be. And I didn't have to wait forever to get it.

Great, they just wanted to confirm it was me who made the purchase. To make sure it was a legit purchase.

Service
Quality

Date of experience: November 1, 2024

Thumbnail of user maryv2852
Michigan
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

Great quality, great prices! I have never been disappointed with a purchase.

Reason I chose this business:

I have never been disappointed with an order

Date of experience: November 23, 2024

Thumbnail of user yolandac594
Florida
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

I love my earrings that I purchased few years ago. Great quality

Reason I chose this business:

Great quality,fast service. I own several pair of earrings from Ross Simons

Date of experience: November 23, 2024

Thumbnail of user sarahs5811
Virginia
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

Very satisfied with the quality of the ring. I have received multiple compliments already.

Quality

Date of experience: November 21, 2024

Thumbnail of user jeffreys4366
New York
1 review
2 helpful votes
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December 1st, 2024
Verified purchase

Much smaller than the picture of the model wearing made it out to be.

Quality

Date of experience: November 21, 2024

Thumbnail of user sharonf2864
New Jersey
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

The jewelry is gorgeous and prices very competitive. The selections are superb!

Reason I chose this business:

Needed a gift

Date of experience: November 23, 2024

Thumbnail of user micheles2105
Florida
1 review
0 helpful votes
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December 4th, 2024
Verified purchase

Amazing simply amazing the compliments were being said over and over!

Reason I chose this business:

Because I see things i like quality pieces I can afford

Date of experience: November 24, 2024

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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