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Ross-Simons has a rating of 4.7 stars from 8,851 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,273 reviews
I have always been happy with my purchases from Ross Simons...
Looking for a Christmas gift
Date of experience: November 22, 2024
Second time at the site and found just what I was looking for.
Date of experience: November 22, 2024
Already filled out a comment on another email and do not feel like doing it again.
Already did this and do not feel like doing it again.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 22, 2024
The first ring I ordered, I decided I wanted a bigger size BEFORE my item shipped. I reached out to customer service, and they said my item had already shipped and they could not change the size for me. Days later, I reached out again stating that I had not received tracking information. The customer service rep said they had to ship it again. Of course, I was sent the original size ring which did not fit. If they had to "ship again" days later, why not change the order as I had requested before my item shipped. I did not want to purchase from you again because of this but I know these ring sizes now as they seem to vary depending on where you buy. I have since then purchased over $700.00 worth of jewelry for Christmas presents ( you're welcome) and just praying all goes well. Giving the first ring to my daughter so I do not have to deal with return annoyances.
Did not really want to after my first experience but now I know the ring sizes and how they will fit and I did not want to do trial and error with another company.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 22, 2024
Shopping with Ross Simon for years, even when it was a mailed catalog only.
Christmas shopping
Date of experience: November 22, 2024
Good quality and service. Nice selection of jewelry. Have shopped with
Ross Simons for many years.
Past purchases
Date of experience: November 22, 2024
Pleased with past purchases. Jewelry is quality and priced fairly
Found what I was looking for at a good price
Date of experience: November 22, 2024
Great dollar-for-value on my purchases. Will buy again. Thanks.
Black Friday specials.
Date of experience: November 22, 2024
My transactions are we're very typical of other online sites.
Because I have used you before for similar purchases.
Date of experience: November 22, 2024
Selection and Customer Service is always great! Thank you!
Ross-Simons is an established and reputable company. I trust them.
Date of experience: November 22, 2024
Easy to find items I am looking ofr - large selection-decent discounts
My wife likes your jewelry
Date of experience: November 22, 2024
Always get great value and unique jewelry items from Ross Simon's.
Another unique item.
Date of experience: November 22, 2024
Prompt and just what I ordered. Thank you for a lovely selection.
Remembered the great prices and nice selection. Wonderful service.
Date of experience: November 22, 2024
All my online experiences have been positive. Product rec'd quickly
Good selection of single flat back earrings
Date of experience: November 22, 2024
Customer service extremely efficient and helpful. Issue with product taken care of immediately.
Have purchased many items over the years some products not as good as others, but customer service and return policy is why I am a repeat customer.
Date of experience: November 22, 2024
Love these! First bought them for my grandchildren. Now buy for others also.
Saw these in your catalog. I think they look like something my daughter would like.
Date of experience: November 20, 2024
The items I purchased before were delivered promptly and were in good shape.
Saw an item I wanted to match my earrings that was on sale.
Date of experience: November 20, 2024
So far ok.I am anxious to receive the earrings.
The item I liked.
Date of experience: October 8, 2024
Seems good deal
Date of experience: November 15, 2023
Stones sometimes (often) fall out. That said, your stuff is often quite pretty.
Saw garnet ring photo in catalogur
Date of experience: November 20, 2024
You have to make it easier to navigate the website. And this form is irregular
Date of experience: November 17, 2024
We regret the issues you are having navigating the website. We did just recently have it updated and upgraded, so we aren't sure where the issue lies. There is a search bar where you may type in a description of the piece you are looking for, or there are preset fields where you can choose the merchandise to look at, by specific keywords. If you need any help finding something, you can always call us direct at (800) 835-0919 and we will be happy to assist.
Bought a stretch bracelet as a gift and it broke after one wearing. Not please
Bought a bracelet and thinking of return it for the one I bought today
Date of experience: November 17, 2024
We regret the issue you had with the stretch bracelet. You may certainly return anything within 30-days of purchase for a refund or exchange. Please call us direct at (800) 835-0919 or use our easy online return processing.
Date of experience: November 2, 2024
Giving as a love gift to my best friend. I know she will love it
High quality trustworthy and reliable service
Date of experience: November 17, 2024
I grew up in Rhode Island. And know of this manufacturer and their quality
Date of experience: October 19, 2024
Service is efficient and merchandise is high quality. I was very pleased with my purchase.
There is a great variety of jewelry with reasonable prices.
Date of experience: November 17, 2024
Check out was quick with affirm. I cannot wait for my order to come.
It is on-line and has a large variety of selections.
Date of experience: October 1, 2024
My husband bought a ring that I had asked for and I love it! I always get compliments
Good prices on quality jewelry
Date of experience: November 20, 2024
It took me a few tries to figure out how to send a Gift message.
Excellent merchandise and novel items.
Date of experience: November 21, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
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