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Ross-Simons has a rating of 4.7 stars from 8,822 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,191 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Always great! Very satisfied with all your products and services.
For the quality & price
Date of experience: November 18, 2024
Date of experience: August 10, 2024
Straightforward website. Easy-to-order products...
Your rep called me a few weeks ago.
Date of experience: November 18, 2024
It was great delivered in time good quality I really like your company
Lots of choices great quality
Date of experience: November 18, 2024
Date of experience: September 3, 2024
I like their jewelry
Date of experience: August 2, 2023
I have bought several items from Ross-Simon over the years and every transaction has been great.
That's who I go to first if I want jewelry.
Date of experience: November 18, 2024
On time delivery and all products were as represented in ads.
Prior good experience.
Date of experience: November 18, 2024
Love Ross Simons. Will shop here again for future bobbles...
I received a catalog
Date of experience: November 18, 2024
Experience has been excellent every time I shop here. Thank you!
Date of experience: November 18, 2024
Perfect transaction as always! My experience was great! Thanks.
Quality and variety and price!
Date of experience: November 14, 2024
Loved it! So nice.
Date of experience: September 17, 2024
Excellent service on first order of necklace for my da-in-law
Excellent service
Date of experience: November 18, 2024
Excellent selection, quality & responsive customer service.
Been shopping here for about a year for myself, friends & family. Make purchases elsewhere for jewelry, buy very easy to shop from home :) Thanks!
Date of experience: November 18, 2024
Beautiful earrings that arrived quickly and were exactly as described.
They had what I was looking for at a great price
Date of experience: November 18, 2024
Quality of merchandise has been very good. I hope my current order follows suit.
Past ourchase
Date of experience: November 18, 2024
Easy ordering and great prices, wonderful merchandise. Good sales.
Prior experience and merchandise. Wide variety.
Date of experience: November 18, 2024
Just had a problem finding how to personalize the heart pendant for my granddaughter.
Husband has purchased jewelry for me from here before. And I have enjoyed it.
Date of experience: May 8, 2023
Excellent service nice quality merchandise fast delivery
I like the product
Date of experience: November 18, 2024
Happy with past purchases. Good assortment of reasonably priced keepsakes
Saw gifts I wanted
Date of experience: November 18, 2024
Very nice quality jewelry. Quick timing in receiving order.
Saw an item for a gift
Date of experience: November 18, 2024
Easy cite to navigate. Nice quality jewelry.
Have bought from this company several times.
Date of experience: February 7, 2024
Wonderful experience purchasing exactly the items I was seeking
Price and quality
Date of experience: November 18, 2024
Phone order, four buys. Danced around the tree several times.
Attracted to product ordered.
Date of experience: November 18, 2024
Easy to shop website, quick shipping, good quality. Great selection in all price points.
Date of experience: November 18, 2024
I called for more details about the jewelry. The associate was so helpful!
The prices and the pictures looked good, and I am stocking up for Christmas!
Date of experience: November 16, 2024
This is my first time ordering from Ross Simons. I am happy with the Leverback earrings. They are a little smaller than expected but are good everyday earrings. They are very comfortable and not heavy. I plan to buy more Leverback earrings and other jewelry from the vendor.
Saw the ad on Facebook
Date of experience: November 4, 2024
The ordering module is terrible. Too slow. Hard to understand the Wish Lists.
Reminder of current sales. Still lovely products.
Date of experience: November 16, 2024
Solid jewelry go to pieces for silver necklaces and bracelets quality and style
Wanted a new necklace for my wife
Date of experience: November 16, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret the issue you are having with the website. The Wish Lists are for adding pieces that you do not want to purchase now but may want to in the future. If your email is registered with us and you have an account, it will save it for later. If you need any additional assistance using this feature, please reach out to us direct at (800)835-0919 and we will be happy to assist.