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Ross-Simons has a rating of 4.7 stars from 8,822 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,191 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Good experience. Ease of shopping on RS website and finding what I wanted.
Quality of jewelry
Date of experience: November 17, 2024
Received a bracelet from Ross-Simons as a gift from my mother and I really liked the design and quality of it.
Date of experience: October 28, 2024
Items that I have purchased exceed expectations. Fast shipping too!
Previous customer
Date of experience: November 17, 2024
Never disappointed with the jewelry.,it's durable and pretty. Thanks
I liked the cat
Date of experience: November 17, 2024
Date of experience: October 12, 2024
Very good historic experience with products and ordering.
Great past experiences.
Date of experience: November 17, 2024
Very nice jewelry for the price. No problem with a return and always satisfied.
Saw the earrings in the catalog & thought they would be just right for the holidays.
Date of experience: November 17, 2024
Products have been as expected and delivered promptly. Thanks.
Great quality and prices
Date of experience: November 17, 2024
Very happy with experience. Felt comfortable purchasing from RS again.
Sale for Christmas gift
Date of experience: November 17, 2024
I have ordered from Ross Simons many times. Wonderful product and excellent customer service!
You are my favorite jeweler.
Date of experience: November 17, 2024
Quality merchandise at reasonable prices, and quick delivery.
Special sale in effect.
Date of experience: November 17, 2024
Also a gift. Recipient was very pleased. You making shopping for jewelry easy.
Your Catalog came.
Date of experience: November 17, 2024
Excellent service, loved the beautiful diamond station necklace
Buy Christmas jewelry
Date of experience: November 17, 2024
I have ordered the special edition ornament every year and love them!
Date of experience: November 17, 2024
I have always experienced professional service and a great product
I received an email.
Date of experience: November 17, 2024
Received a personalized necklace as order in quality condition.
Repeat of a previous order
Date of experience: November 17, 2024
I have been pleased with all of my purchases from this company.
Selection of jewelry
Date of experience: November 17, 2024
All of my shopping experience has always been easy and fast. Their jewelry is an exceptional value.
Had exactly what I was looking to purchase.
Date of experience: November 17, 2024
I have been buying from Ross Simon for over 30 years and absolutely love their jewelry.
Saw this cross pendant and thought it would be a great gift.
Date of experience: November 17, 2024
Absolutely wonderful. The sleeping beauty ring with pink opal is gorgeous and very well made. It is definitely an eye catcher.
Highly recommended.
Date of experience: May 29, 2022
Love the jewelry.
Date of experience: May 29, 2022
Always good. Love their products and quality. Wish I could afford everything on the sight.
Scrolling through products and decided to treat myself.
Date of experience: November 17, 2024
I'm a returning customer who has been extremely satisfied.
Quality, consistency, and price
Date of experience: November 17, 2024
Great product descriptions and weight, easy ordering. Thank you.
Great past experiences with your company.
Date of experience: November 5, 2024
Love their earrings
Date of experience: November 8, 2023
Great company and fast delivery. Beautiful pearls purchased for my granddaughter
Date of experience: November 17, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
You may split the tender on two different credit cards online, unless one of the cards is a Ross-Simons Credit Card. We regret the issues you had checking out with two cards, if it happens again, you may call us direct at (800) 835-0919 and we will be happy to assist.