- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Ross-Simons has a rating of 4.7 stars from 8,817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,171 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Great shopping experience with variety, quality and affordability.
Gift for my niece
Date of experience: November 16, 2024
The designs are so nice in person very eye catching. Quick and accurate delivery.
Date of experience: November 16, 2024
Search pulled up what I was looking for. Jewelry is more unique than other sites.
Date of experience: November 16, 2024
Fast, efficient service. Very nice jewelry at reasonable prices.
Previous experiences. The order was to replace a previous duplicate necklace I just returned.
Date of experience: November 16, 2024
Fast and easy ordering and fulfillment. Unfortunately I'd ordered a duplicate necklace, and just had to return it. Will purchase a different one (a gift). Reasonable prices for nice, tasteful jewlery.
Date of experience: November 5, 2024
Always satisfied with the product and service. Look forward to my next purchase.
Date of experience: November 16, 2024
I've been wearing the ring for 3 years now and it still shines beautifully with no issues.
I found a nice ring.
Date of experience: November 16, 2024
Happy with purchases over all, somethings not available elsewhere.
The discount offered
Date of experience: November 16, 2024
Repeat customer, always great price, secure shipping, and service.
Date of experience: November 16, 2024
Quality products with professional and friendly customer service.
Special deal on lab grown 2 ct. T.w. Diamond stud earrings.
Date of experience: November 16, 2024
All good! Quality fine jewelry at competitive prices. Convenient shipping.
Same today, all good. All good! Quality fine jewelry at competitive prices. Convenient shipping. Easy to use website.
Date of experience: November 16, 2024
Great value I like everything that I've gotten from them.!
Date of experience: November 16, 2024
Always great bargains and quick, reliable shipping. Quality merchandise.
Previous experience.
Date of experience: November 16, 2024
Just what I was looking for! I know she'll love it. Great selection.
Selection, price, quality
Date of experience: November 14, 2024
Checkout is not easy. Even though address is saved, keeps asking to update
For earrings
Date of experience: November 14, 2024
Date of experience: October 18, 2024
With online shopping related earrings to the search should pop up
Date of experience: December 10, 2023
Should have free shipping for all returns and more discount for holiday shopping
Love the products
Date of experience: November 14, 2024
Everything I have ordered from Ross Simons is the best quality and super fast service and shipping.
Date of experience: November 14, 2024
Nice collections to add and to start collecting pieces for her
Date of experience: November 15, 2024
I do not like your new website and I especially do not like the fact that all of the items I had saved for later are now gone entirely from my account.
Additionally, when an order was shipped, I used to get an email WITH a tracking link; I no longer get the tracking link. I also used to get an email when you received a returned item, as well as an email when an item was delivered. I no longer get either type of email. This is not satisfactory.
I'm not really sure...
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 17, 2024
We are continually working to make our website user friendly. Most of the issues mentioned have been resolved. We are showing email confirmations have been sent. Please check your Spam/Junk folder as the emails may be going to that folder. If you have any questions or need assistance, please reach out to our customer service team. We can be reached 24 hours a day, 7 days a week at (800) 835-0919.
Easy. Too easy!
Date of experience: May 4, 2023
Very easy when your system retains previously used information.
Purchased previously from Ross-Simons.
Date of experience: November 9, 2022
The variety and quality of products along with the ease of returning.
Date of experience: July 19, 2022
Ross-Simons has quality jewelry and is prompt with their shipments.
Product offerings.
It met the specifics of what I was seeking.
Date of experience: May 9, 2022
I know exactly what I am getting, whether it's 10 carat gold, white gold or gold plate, through the many years I have been a customer their labeling and descriptions of metal and gemstones has never been misleading.
The ring really caught my eye, but I’m not sure.what size I wear.
Date of experience: September 17, 2024
Always good. Easy to talk to and return if needed. I have several pieces and love them all.
Beautiful jewelry
Date of experience: November 14, 2024
Love their jewelry.
Date of experience: March 29, 2024
Easy. Beautiful jewelry.
Date of experience: March 6, 2024
I returned them and need my refund please.
Not what I expected.
Date of experience: July 28, 2022
Date of experience: July 20, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We aren't sure what may be occurring with your computer when you try to access our website. Our website does not lock anyone out. In the future, if there are any problems placing your order, you may always feel free to contact us directly at (800)835-0919 and we will be happy to assist! Thank you for choosing Ross-Simons.