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Ross-Simons has a rating of 4.7 stars from 8,817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,169 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Been a loyal customer since 1992! Love the selection and quality!
Date of experience: November 15, 2024
I had a wonderful experience.
I have ordered from this Company many times
They had the items I wanted at a discount
Date of experience: November 13, 2024
Great
Beautiful products, and super Customer Service
Products and Sales
Date of experience: November 13, 2024
Prompt delivery, and excellent products.
Date of experience: December 22, 2023
It had what I wanted❣️
Date of experience: December 14, 2023
They had what I wanted at a good pric
Date of experience: December 9, 2023
Everything ordered over the years are gorgeous, great gifts, great treats for me.
Date of experience: November 13, 2024
Always good. My gems always look good!Get compliments on jewelry whenever wearing it!
Great jewelry great prices
Date of experience: November 13, 2024
Easy to order. Great jewelry
Love your jewelry
Date of experience: August 19, 2024
Love shopping with Ross-Simons. Beautiful jewelry and pricing.
On my email
Date of experience: June 12, 2024
Liked the product
Date of experience: July 23, 2023
Love your jewelry. Perfect pricing.
Date of experience: June 2, 2023
Was not able to order Diamond hoop earrings on special today on line. Not sure why
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 10, 2022
I bought two cross necklaces and the you I adore but the one that I bought for every day wear is so tiny, no one notices it. I am considering exchanging it for a thicker one. My husband loves the tiny one but I am not yet sold, still considering what to do.
I love the quality and the service when buying from Ross Simons! I have earrings that I wear all the time that I bought about t years ago and they are holding up beautifully!
Always great jewelry at a really good price.
Date of experience: September 15, 2024
I love Ross-Simons! The earrings look beautiful. I will enjoy them.
Good quality
Date of experience: November 14, 2024
I like the jewelry
Date of experience: October 12, 2024
It was fast and easy. Great!
I love Ross Simons
Date of experience: January 11, 2024
Love your jewelry
Date of experience: June 18, 2022
I love the earrings, they have a wonderful brilliance. I will be doing more business with you.
I thought I might be returning one of the sets, so I needed to know how much time I have.
Date of experience: November 5, 2024
It has been very pleasant, I feel like I've spent my money very wisely. Great buys.
They had exactly what I was looking for.
Date of experience: October 22, 2024
I was very disappointed with the piece that I received, you could hardly see it, sorry 😢 so I returned it
Date of experience: October 23, 2024
I love Ross Simon's you have the best Jewelry, I liked the Item but it was too small, so I returned it.
Because the price is right, I had one of these hornes but lost it, so now I can have it again so thank you
Date of experience: July 30, 2024
They have what I want.
Date of experience: April 28, 2022
Good. Easy to use online purchase. The quality of the product is good.
I liked the bracelet for the price.
Date of experience: November 14, 2024
Kept making me start my search over and kicking me out of my saved search
Love the quality and price
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 14, 2024
We are sorry to learn of the trouble you had saving items while shopping on our website. In order to save items to a wish list please be sure to log into your profile. This will allow you to save the items to your wish list. If you are still experiencing an issue after logging in to your profile, our Customer Service Team is available 24/7 at 1-800-556-7376. Private message sent.
My wife really likes the bracelet. No way to judge how long it will last but she likes the style.
Date of experience: November 11, 2024
Great as always,love everything! Always great items and service
Looking for a specific item and I found it
Date of experience: November 14, 2024
It really annoys me that you send emails that say "$25 off your next purchase!", and then twice I haven't been able to use it. The first time I didn't meet the requisite minimum, the second time I did, but it didn't apply. This, to me, is disingenuous, and I suspect I will unsubscribe.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 15, 2024
All coupons advertised list the terms and conditions for your next purchase with minimum requirements. We do see 2 coupons issued on your account. One coupon used successfully at the time of check out in July. We do not show the 2nd coupon code entered for the most recent order in September. We are available 24/7 to assist our customers while placing orders online. We may be reached at 1-800-556-7376 or via live chat on our website. A private message has been sent.
The Customer service is very good & the merchandise is high end
I love their selection
Date of experience: November 14, 2024
My husband bought me the 10 carat London blue, pear shaped, diamond & white gold ring for our 40 th wedding anniversary. It is the most stunning, well made, blue topaz that I have ever seen. I love wearing it & it looks much more expensive than the price it was offered at.
Date of experience: September 23, 2024
Love the quality of my earrings. I can trust Ross Simon for outstanding quality and products!
Have shopped before.
Date of experience: November 7, 2024
Excellent service and choice of jewelry.Excellent reputation.
Previous order.
Date of experience: November 14, 2024
Great product received in timely manner,,,,,,',,,,,,,,,,,,
Great price
Date of experience: November 14, 2024
Excellent service. Beautiful products—well made and lively styles.
They had a beautiful item i “needed!”
Date of experience: November 14, 2024
I've had positive experiences for over three years. I recommend this company.
Price reduction on a ring I’ve been thinking about
Date of experience: November 14, 2024
Just what I was looking for to be able to stack several rings!
Past great experience, thank you!
Date of experience: July 27, 2024
Previous purchases
Date of experience: September 22, 2023
PREVIOUS EXPERIENCE
Date of experience: August 26, 2023
So easy to do! Great product and great price!
Past experience with company.
Date of experience: August 2, 2023
Known quality, easy of purchase and prompt service.
Date of experience: July 27, 2023
Great jewelry, and excellent, fast customer service. Will order again.
Date of experience: November 14, 2024
I am a return customer many times over and purchase jewelry almost exclusively from Ross Simons.
Reasonable price.
Date of experience: November 14, 2024
A previous satisfied customer.
Date of experience: May 25, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret that the necklace was not as expected. We have received it back and issued you a refund. We hope you will be able to find something else that you love!