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Ross-Simons has a rating of 4.7 stars from 8,817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,167 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Though a satisfied customer had issue placing my online order
The items complete the bracelet I got and it's a good deal
Date of experience: November 13, 2024
Great experience user friendly nice jewelry. Love shopping with Ross-simons
I’ve shopped here numerous, numerous times!
Date of experience: November 13, 2024
Quick and easy. Great products, reasonable prices.
I choose Ross-Simons all the time!
Date of experience: October 31, 2024
I shop here a lot!
Date of experience: September 24, 2024
Date of experience: July 12, 2024
Great products and service.
Date of experience: July 5, 2024
Always easy
To purchase. Beautiful jewelry.
Date of experience: September 2, 2023
Great. Very easy
Date of experience: July 29, 2022
I’ve shopped here before with great results
Date of experience: July 3, 2022
Beautiful pieces. Website very user friendly.
Date of experience: March 31, 2022
My previous experience has been great. That's why I come back often to shop.
Pretty jewelry. Great prices and shopping experience.
Date of experience: November 13, 2024
Quality jewelry for less than brick retail stores. Easy to view and make a purchase.
Date of experience: November 13, 2024
I had a good experience shopping. There were lots of these to choose from.
Date of experience: November 13, 2024
This is very annoying. I don't remember the details today!. Are you going to place my order?
Date of experience: November 13, 2024
Satisfied completely, exactly what was ordered. ………………..
Date of experience: November 13, 2024
Arrived quickly and is correct. Happy with my purchase……..
Date of experience: August 13, 2024
User Friendly. Great Deals. Large Selection from which to choose.
Item Available.
Date of experience: November 13, 2024
Upgrades for VIP Club worked without incident. Website was user friendly.
Date of experience: October 19, 2024
Previous shopping experiences
Date of experience: October 13, 2024
Wonderful quality products and easy check out experience!
Lovely jewelry
Date of experience: November 13, 2024
I Love my new bracelet. It was so much fun browsing the website, beautiful collection of jewelry.
Nice Selection
Date of experience: November 13, 2024
Everything I have ordered has been amazing they all look real
To preserve my real jewelry when traveling
Date of experience: November 13, 2024
Fairly easy to use website. Wish they had more omega clip pierced earrings.
Looking for omega clip pierced earrings and found a very nice pair.
Date of experience: November 13, 2024
Have used in past
Date of experience: October 29, 2024
Always good, by phone and email. Thank you for the beautiful choices
Been looking at this piece for a while, love it
Date of experience: November 13, 2024
Great prices
Date of experience: June 3, 2024
Order arrived in a timely manner. I ordered this bracelet to coordinate with the turquoise ring that I purchased earlier from R-S. It makes a beautiful combination.
Date of experience: September 24, 2024
Love my gold ring. Quality is there, and fast shipping. Love and trust Ross Simon. I love their website, easy to use, and graphics are superior.
Customer service friendly and answers all your questions.
Date of experience: October 21, 2024
I entered my order the first time and my card was charged however I got an error on the website stating website is over-whelmed reenter your order. I now am worried my card will be charged twice.
I have brought Ross Simons jewelry before from another retailer and loved the style and quality Ross Simons presents.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 6, 2024
The other experience was good. Shipping was very timely. The pendant was smaller than expected.
Date of experience: November 12, 2024
The gift.
Was too slow and the return exchange process is daunting.
The gift.
Was too slow and the return exchange process is daunting.
Date of experience: November 11, 2024
Your site is easy to find what I want. The jewelry is exciting and fun to wear.
Date of experience: November 11, 2024
For some items had my eye on.
Date of experience: July 21, 2024
Great, I love Ross and Simons jewelry! Good deals.
Just looking to see if the item I wanted was on sale and it was... thanks you! I am so happy. Can't wait to get it.
Date of experience: March 15, 2023
Enjoy viewing the potential items on model. Makes my selection better.
You have a variety of jewelry I am looking for.
Date of experience: July 4, 2022
Always easy to find what I am looking for and I love the way you provide the model so the customer be able to see how the jewelry looks on the person.
Looking for something different to compliment my outfits for summer.
Thanks
Date of experience: May 27, 2022
Almost overwhelmed with the options. The necklace I bought as a gift for my daughter is beautiful.
The box had an imprint from some kind of grabber/picking tool. And it had been somewhat crushed.
Date of experience: September 23, 2024
We regret the issue that occurred with the box during shipping but are glad that you loved the necklace! We hope your daughter loves it as well. Thank you for shopping with Ross-Simons.
I used to live in New England and was familiar with their good reputation.
Date of experience: September 13, 2024
This bracelet is lovely, and has a vintage feel. Exactly what I was looking for.
Date of experience: November 12, 2024
Rose-Simon exercises excellent customer care and service.
Excellent.
Date of experience: November 12, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
The Gold Bypass Ring is beautiful, and we are thrilled that you love it! Thank you for trusting us with your jewelry purchases.