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Ross-Simons has a rating of 4.7 stars from 8,817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,167 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I have been wanting some different crosses so I ordered several. I am very pleased with them. Wish they were a tiny bit larger but they are certainly acceptable.
Kept seeing things on FB and came to website to order
Date of experience: September 26, 2024
Very beautiful especially for the low price. I like that it's a set. It's gold-plated sterling silver (not full gold) but for the low price it's exactly what I wanted and expected.
Mixed information as it relates to when I should/did receive my shipment - USPS stated that it had already been delivered vs Ross-Simons stating it would be in a few days. I ended up getting it the day after USPS stated it had been delivered so all is well!
Date of experience: October 2, 2024
The ring is sized correctly and is as pretty as the photo. I am enjoying wearing it daily.
Date of experience: November 11, 2024
Liked the ease of shopping line - as has been the case for the several times I've ordered from Ross-Simons. However, the stones in the items I ordered (Opal stud earrings and matching necklace) were somewhat smaller than depicted in your catalog.
Date of experience: September 11, 2024
Typically, all of the pieces in the catalog are photographed actual size. We regret that you weren't happy with the size of the stones. If you do choose to return them, you may use our easy online return processing, where you can print a label. Thank you for choosing Ross-Simons.
Liked the last product purchased.
Date of experience: December 5, 2023
Great organizing on website and great choice on prices and selection
Date of experience: November 11, 2024
My order was shipped on time and exceeded what I was expecting! My wife absolutely loves it!
Date of experience: November 10, 2024
Very easy to order online.
Fast delivery.
Never disappointed.
Great selection.
Previous customer
Date of experience: November 11, 2024
Quality products arrived within designated timeframe. Superior packaging provided.
Date of experience: November 11, 2024
Ever nice wel made will continue buying items excellent like doing business
Date of experience: November 11, 2024
The chains were too thin in appearance and feel for my pendant.
I needed to get my return authorization number.
Date of experience: November 11, 2024
I Loved the ring...My Granddaughter did also it was her Birthday gift
Date of experience: November 11, 2024
I'm very pleased. With my ring. It was packaged very attractively, and arrived quickly.
Date of experience: November 8, 2024
I was able to find what I wanted, and for a good price. The look and quality is good also.
Their products are varied and of good quality.
Date of experience: November 10, 2024
Special offers.
Date of experience: February 2, 2024
I love my new 14 kt gold bracelet thank you, it's beautiful to match my necklace.
Date of experience: November 4, 2024
Beautiful earrings. Smaller than I expected but I hope my daughter loves them
Date of experience: November 9, 2024
I love Ross Simons, but my order which I received for my silver bangle bracelets was really wrong! They had me order the wrong size. I used the measurements tape that they sent me and the bracelets I received were like really really really hard to get over my hand so next time I would have to order a larger size but oh well.
Date of experience: September 13, 2024
The ring is lovely but is much more expensive than it should be considering it's 10K gold and tiny (supposedly) diamond chips. Unfortunately I won't purchase from Ross-Simon's again for that reason.
Date of experience: September 25, 2024
I ordered some large white real pearls made in Canada that were discounted on your summer sale. They looked so pretty on the model I never thought they'd be that lovely once they came. But they turned out to be exactly as pictured and I couldn't be happier. Now I need similar earrings? Have any?Thank you!
Date of experience: September 8, 2024
We are thrilled to learn that you love the necklace! We do have similar earrings. Take a look at item 819516. It is the closest in size to the pearls that you have now. Thank you for shopping with Ross-Simons!
Great selection. Great deals! The earrings were gorgeous.
Date of experience: November 10, 2024
Love how easy it is to find what I'm looking for. Website description and photos makes it clear what I'm buying. All purchases were of excellent quality.
Date of experience: September 27, 2024
.50 lab created diamond stud earrings with white gold. Absolutely beautiful!
Date of experience: November 10, 2024
Quality and selection great.
Beautiful earrings with intricate detail.
Was looking for unusual jewelry.
Date of experience: November 10, 2024
Returned it! Didn't go with my existing necklace I wear all the time.
Date of experience: November 10, 2024
We regret that the necklace, while beautiful, did not work out for you. We hope you will be able to find something else that you will love! Thank you for shopping with us!
Excellent Product! The necklace and pearls exceeded my expectations.
I love the jewelry
Date of experience: November 10, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
The byzantine pieces are so classic, and beautiful! The gold over silver looks so real, no one will ever know when you're wearing it! Glad to learn that you received your piece in a timely manner.