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Ross-Simons has a rating of 4.7 stars from 8,815 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,140 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I love the design of this ring. It is a beautiful piece. I did think the bank was pretty thin, and it does run small. I'd suggest ordering a half size up.
Date of experience: September 2, 2024
I ordered a paper clip bracelet for my granddaughter's birthday. I paid over $20 for fast shipping. Item came by UPS. The bracelet was in a padded box - there was an empty plastic bag with a label also in the padded box and the bracelet was in a heap in the corner. I did not check it (my fault). My granddaughter cried when she opened the gift. The bracelet was broken! I had paid for fast shipping for an item that had been returned and someone at the company placed it back in stock. I called Ross-Simons the next day and was told I had to have USPS investigate! USPS was never involved! Finally returned and I am waiting for a satisfactory conclusion.
Absolutely poor - I would give 0 stars if allowed!
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 17, 2024
We regret to learn of the issues with the Italian 14kt Yellow Gold Paper Clip Link Bracelet you purchased for your granddaughter. This certainly isn't the experience we want for our customers. All Inventory has been inspected and no issues with current inventory. A refund for the express shipping has been issued and a return label has been sent for exchange for a new bracelet. Private message sent.
Ad in local newspaper
Date of experience: September 28, 2022
Easy to shop - great prices for quality products - prompt shipping without paying extra fees.
Previous satisfied customer
Date of experience: July 29, 2022
These earrings are incredibly beautiful, and the service was exceptional. I highly recommend this Company. I will definitely make future purchases from Ross-Simon's.
Date of experience: August 27, 2024
The Lab Grown Diamond Earrings are exquisite, and an excellent value! We are glad that you love them and look forward to shopping with you again.
Things purchased look like their pictures! Important if looking for Christmas gifts.
Date of experience: October 13, 2024
Need as 10 rings. Otherwise just Christmas shopping.
Date of experience: October 4, 2024
Easy ordering. Customer Service is available for questions either by phone or email. They get back to you right away and are willing to assist.
Beautiful products
Date of experience: September 14, 2024
Quality not to my satisfaction. Looking to return after the hurricane. Thank you.
Julie Wonders
Date of experience: October 9, 2024
I love the saturated colors of the bracelet. My issue is the size of the lobster claw clasp and recipient. It is too small and I am unable to put the bracelet on by myself
Date of experience: September 6, 2024
Take a look at our Magnetic Clasp Converter on our website. You can easily attach it to a bracelet or necklace, making it a breeze to take on and off.
I absolutely LOVE this little dainty multi gem bracelet. It now my favorite in my collection
Date of experience: October 7, 2024
Excellent experience, I was very happy with the pearls. My niece was thrilled with them.
Date of experience: October 12, 2024
It was as lovely as I expected it to be. And my daughter loved it.
Date of experience: October 12, 2024
The website was very easy to maneuver and understand. The purchase arrived earlier than predicted and was stunning! Hospital
She loved, loved, loved the birthstone tennis bracelet! The box and the gift wrapping were over the top. Looked so beautiful!
Loved the choices
Date of experience: August 25, 2024
I ordered the freshwater pearl earrings expecting them to be of equivalent size and one looked smaller than the other. In your ad photo they are similar in size. I have returned them and asked for another pair to be sent to me. I hope they look compatable.Quick and easy
Very satisfied
Date of experience: August 19, 2024
We see that you have started the exchange process. We hope you are pleased with the earrings! Thank you for shopping with Ross-Simons.
Email offer
Date of experience: August 8, 2024
Great company to buy jewelry from. I've ordered items in the past and they have always arrived fast and are of good quality. Beautiful earrings.
Diamond baguette earrings
Date of experience: September 13, 2024
Easy quick transaction! Love my necklace….not my first purchase and will not be my last.
Date of experience: October 11, 2024
Some of the jewelry was nice, but some of the earrings were cheaply made.
Date of experience: October 11, 2024
These earrings are stunning! Glamorous, beautiful and very dressy!
Date of experience: October 11, 2024
Placed an on line order. Everything met my satisfaction. Delivery was fast.
Date of experience: October 11, 2024
Easy online shopping. Nice jewelry selections. Reasonable prices and sales.
Date of experience: October 11, 2024
You have beautiful jewelry at very reasonable costs! I love the necklace! It's got my daughter's birthday and I know she will love it!
Because I always love everything I order from Ross-Simons!
Date of experience: September 15, 2024
I ordered the 14 inch and it was way too short for me. I am returning it and getting the 20 inch.
I’m not sure I got good info. I tried to return my original order just as I was told. I mailed it from the post office and it was returned to my home address the next day. I am going back to the post office tomorrow to find out what’s going on.
Date of experience: October 10, 2024
Very easy and quick delivery. I was very pleased that the earring jackets were just like the picture.
Known and shopped in the company for years when living up north.
Date of experience: September 21, 2024
It was nice and the monogram was perfect on the bracelet. Other bracelet was nice, too.
Date of experience: October 10, 2024
They are gorgeous!
Always satisfied with my purchases from Ross-Simons
Date of experience: October 10, 2024
I LOVE ordering from Ross-Simons!
There is always a very nice variety of jewelry to choose from.
Date of experience: December 4, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We are glad that you love the ring! The "RS Pure" pieces are designed to be very dainty, as is the style with the younger generation. Thank you for the feedback.