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Ross-Simons has a rating of 4.7 stars from 8,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,502 reviews
I loved the ring but it was too snug. I didn't know there were other sizes available because I didn't realize I could scroll to see more than size 5,6 and 7
I called to start the return process and the service person was aware that I needed a larger size but never mentioned that size 8 was available. I realized after I mailed it looking for a refund that size 8 does exist. When I called to see if it could be an exchange I was told no.
Date of experience: December 31, 2024
I have made multiple purchases to RS over the years. I am very pleased with their jewelery quality and pricing. I've only had to exchange an item once and it was extremely easy and pleasant. The shipping is quick as well. I will continue to purchase from them in the future.
Sale on item I've been wanting.
Date of experience: November 23, 2024
Sale price on a piece of jewelry that was on my wish list.
Date of experience: September 22, 2024
I have purchased several pieces of R&S jewelry and I'm always satisied. The jewelry is beautiful and the shipping is fast. Customer service is always helpful.
Satisfied past experiences and offers a good sale price.
Date of experience: March 2, 2024
Easy online shopping. I adore Ross and Simon jewelry!
Good price with discount.
Date of experience: November 5, 2023
I have placed orders with Ross Simons many times including years ago wedding gifts. At that time sterling silver flatware was available and sterling baby rattles and cups. The merchandise available today is affordable but not the quality it was in the past.
Looking for a necklace to wear to a Christmas party. Nice necklace but overpriced.
Date of experience: November 19, 2024
My online shopping experience with Ross+Simon was very easy and straight forward. There were no hassles and the checkout process was quick. I received my items on-time and they were just as the photos described. I'm satisfied.
Date of experience: November 25, 2024
I have been a customer for many years. & purchased many items, most of which I was satisfied with. My purchase was much smaller than expected & had some kind of film defect on the stone. I promptly arranged to return it with no problem.
Very easy & pleasant
Date of experience: November 20, 2024
Gift was easy to find and the price was reasonable. However, they were smaller than I had expected. My wife was not happy. Therefore, I will return them.
Date of experience: December 28, 2024
This was a gift for my best friend and she loved these earrings. They are both expressions of the holiday and also beautiful jewelry. I'm sure she will wear them for Christmases to come.
Date of experience: December 15, 2024
Pictures definitely isn't what you get bad bad bad bad bad bad bad bad bad not so good not so good bad bad bad bad bad thoughts are good not so good bad bad bad bad thoughts are good not so good bad bad not so good not so good bad bad bad not so good not so good
The man was very rude
Date of experience: November 30, 2024
I had received a beautiful bracelet from a friend. My daughter in law had been admiring it every time I wore it. I decided to purchase the same one. I'm not crazy about "ordering" anything, but I did and everything went great. My husband and I will be giving it to her soon!
Date of experience: November 22, 2024
My first order was lost in shipping and the wonderful customer service overnighted me another item since I needed it for a special occasion! Thank you and my necklace is beautiful!
So nice and helpful! Solved my issue
Date of experience: December 22, 2024
I am a big fan of diamond studs and started looking for round cut pair that I could wear day -to-evening. I selected a pair of round cut, lab grown diamond studs and couldn't be happier! They are beautiful! The clarity, cut and sparkle are outstanding. They are just as described and arrived quickly. I have purchased a few items from Ross-Simons and have always received excellent service.
Date of experience: December 2, 2024
When I ordered this bracelet and personalized name addition, for my grand daughter I did not realize how small it was. As it turned out it was a great look in her.
Date of experience: December 27, 2024
Beautiful and inexpensive
Date of experience: March 27, 2023
Date of experience: June 2, 2022
The comments from real customers
Date of experience: May 11, 2022
I usually like everything I order from Ross Simons but I am very disappointed in this necklace. It is much smaller that I thought and looks cheap. The cross pendant already broke off of the chain. This purchase is a complete waste of money.
Date of experience: November 20, 2024
The bracelet is beautiful. It's for my daughter!s birthday. It's her birthstone. I should have ordered myself one too. I will order again from Ross-Simons when I want more jewelry.
Date of experience: December 31, 2024
I purchased the pearl hoop earrings for my wife for Christmas. She loves them, but they don't class very well. I'll have to return them and exchange them.
Date of experience: December 25, 2024
Ross Simons is my go to source for budget friendly jewelry. I always find something in my price range, and the quality is excellent. Whether $50 or $5000.
Date of experience: December 13, 2024
This purchase was in honor of my daughter's first cat that passed. I had his name Punky inscribed on the charm bangle. She loved it what a great tribute and way for her to remember her friend
Date of experience: December 12, 2024
My product was shipped to wrong address. My name with wrong Street number. Good thing it was an honest person and they contacted me. Very disappointed
Date of experience: January 3, 2025
Beautiful and impressive at first - but several pairs of earrings have disconnected from their posts - I have had to bring them to local jewelers for repair and they have trashed your workmanship - However... their similar pieces are MUCH MUCH more. And... beyond my budget. So... you get what you pay for. But wish the earrings would remain in tact... embarrassing when gifts. Still here I am ordering another pair for earrings.bc I can afford your pricing.
Your prices
Date of experience: November 15, 2024
Easy and priced well. The ring I order was more gorgeous than I expected. I absolutely love it. It's a gift for my daughter. She's going to be so excited!
Seemed reliable. Can get my purchase to me by Christmas.
Date of experience: December 12, 2024
I am an old time Ross Simons customer, and I keep coming for nice pieces.
It means that I never had a bad experience with Ross-Simons. I enjoy having jewelry from more than 10 years ago which are now rare and more expensive.
Date of experience: November 15, 2024
I ordered diamond stud earrings for my wife. They are beautiful and I could not wait for her to see them. They are gorgeous and everyone agrees. We have a new favorite jewelry store!
Date of experience: December 31, 2024
After returning a citrine pendant necklace that I bought for my wife to Macys that seemed a little too flimsy, I ordered a replacement from Ross-Simon with larger stone and sturdier gold plate silver chain. It arrived promptly, no problem. I was happy with the product, felt like I got a better value.
Date of experience: November 20, 2024
I ordered on line which was very easy, something I totally appreciated,
My order arrived on time and my daughter loved the ring! It fit perfectly which is always a plus
Date of experience: December 28, 2024
Ross-Simons creates beautiful, affordable jewelry whether in sterling silver, or gold, or gold plated. The jewelry maintains it's look over the years, and I can always depend on great jewelry at affordable prices, not some random junk that will lose it beauty in weeks or months.
I can always depend on the Ross-Simons brand!
Date of experience: November 20, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret that the necklace was not as expected. We see that you have reached out to customer service to return. Thank you for choosing Ross-Simons, and we hope you shop with us again.