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Ross-Simons has a rating of 4.7 stars from 8,807 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,130 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Arrived promptly. I wish the setting was a little different.
Date of experience: September 28, 2024
The chain is skimpy. It doesn't look like the photograph. It is very lightweight, it has very little weight. It doesn't look anything like real.
Date of experience: September 9, 2024
Satisfecha 100% con cada compra que e echo. El servicio al cliente es muy profesional y las prendas con mucha calidad. Estoy muy feliz de tener a Ross Simons como mi joyería preferida.
Date of experience: October 23, 2024
Thanks you for existing. I love ROSS SIMON JEWELRY.
Because I love you your offers and prices.
Date of experience: June 6, 2024
Beautiful, solid but not too heavy that they pull your earlobes! Love at first sight!
Date of experience: September 27, 2024
Love buying from Ross Simon's. The jewelry arrives exactly as advertised.
Date of experience: September 27, 2024
Easy to buy. Great products
Date of experience: September 20, 2024
Date of experience: July 2, 2024
A great company to do business with for my jewelry purchases.
Date of experience: September 27, 2024
Received order in timely manner. Received a discount for future orders. Will be ordering again. Great service! Thank you.
Date of experience: August 30, 2024
Thank you for the kind words! Happy shopping!
The service, as always, was quick, and the merchandise of good quality.
Date of experience: September 26, 2024
I have purchased numerous jewelry items from Ross-Simons over the past several years. This purchase was a 1 ct. Diamond pendant for my wife on our 50th anniversary this week. The diamond is beautiful and I think she will love it.
Date of experience: July 22, 2024
I bought 2 Murano glass bead necklaces for friends who admired the one I have and wear frequently. I know they will be delighted with them on their birthdays. I love buying from Ross Simon, it's easy, the merchandise is lovely and it ships right away!
Date of experience: July 17, 2024
Date of experience: December 1, 2022
I had admired this ring for awhile and was pleasantly surprise to receive it as a gift! It is everything I expected and more.
Date of experience: September 6, 2024
The Mystic Quartz Ring is gorgeous! We are glad you love it.
Gifts not distributed yet so it is too early to evaluate the bracelets.
Date of experience: September 26, 2024
Beautiful ring, great price, fast service! I'm very pleased!
Date of experience: September 26, 2024
The necklace that I purchased has broken. One on the links in the paper clip necklace has broken. I am appalled. Please advise on how to return immediately.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 20, 2024
We regret to learn the necklace from your order has broken. This certainly is not typical and not the experience we want for our customers. We offer a 30-day Return Policy and returns can be easily set up online on our website. We do see a return was already requested for this order. Returns are processed within 4 business days of receipt, and you will receive an email confirmation once completed. Private message sent.
Beautiful ring. I have been wearing it already. It looks great with all outfits.
Date of experience: September 23, 2024
Always looking at your site for quality, but inexpensive jewelry.
I have been looking at this necklace to match the earrings I purchased from you. On Sale!
Date of experience: September 25, 2024
Love how this necklace is classic yet modern with the gold paper clip chain. Wear it everyday!
Date of experience: September 25, 2024
Will follow the instructions to return...earrings were too big.
Date of experience: September 25, 2024
Item is just as described, beautiful! Tracking information was right on point.
Date of experience: September 25, 2024
Different from all my other earrings, stands out. The two colors of metal make it exceptional
Great selection of choices, inexpensive beautiful jewelry.
Date of experience: September 25, 2024
I had to return these pretty earrings. One of them would not close properly. Also they are very small and hurt my ears.
I followed the directions regarding return and have not heard anything since I put the earrings in the mail a few days ago
Date of experience: September 7, 2024
We regret the issue you had with the huggie hoop earrings. We did receive them back and have refunded your account. We hope to shop with you again!
The ring that I received is beautiful! The quality is excellent, it fits perfectly, and it's comfortable to wear. It arrived quickly and was well-packaged. As with all my purchases from Ross Simons, I am totally satisfied with the product and the shipping.
Date of experience: July 25, 2024
Received but missing a stone. Sending back. Disappointing.
Date of experience: September 24, 2024
We regret to learn of the issue with a stone missing and can understand your disappointment. This is not the experience we want for our customer's. We have sent your feedback to our Quality Team to inspect all inventory. Please use the pre-paid label provided to return the damaged bracelet for a full refund. Private message sent.
Ross Simon's always has the best selection of quality jewelry at good prices.
Date of experience: September 24, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret that you are not happy with the paperclip necklace. We understand it can be difficult to depict size online, that's why we always include the product dimensions and weights in the Product Details section, under the picture. We always want you to be 100% satisfied with your purchase and offer a 30 day return policy. You may use our easy online return processing to begin the return process, should you wish. We hope to shop with you again.