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Ross-Simons has a rating of 4.7 stars from 8,807 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,130 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Sunflower was disappointingly small.
I love the link necklace, though!
Date of experience: September 24, 2024
Beautiful, flexible and sparkly bracelet
It's exactly as the website described
Date of experience: September 24, 2024
I can't even hook the bracelet and I have pretty small wrists
Date of experience: September 23, 2024
Picture was deceiving. When I got the item the earrings were tiny and so disappointing.
Being returned. Not worth the price.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 2, 2024
We understand the earrings were smaller than expected. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size. The earrings are 1/4 inch by 1/4 inch as advertised. Returns are easy to set up online. Private message sent.
Great website and easy checkout - necklace was delivered right on time and perfect quality.
Thanks very much.
Bruce
Prior customer - love the selection.
Date of experience: August 27, 2024
Light weight oval earrings with a twist! Very cute! Just what I wanted.
Date of experience: September 23, 2024
Love your selection And I've ordered earrings before and everything goes so well they come either earlier on time which I really appreciate
Date of experience: August 31, 2024
Love the variety of items and the ease of shopping online. Will definitely order again.p
The quality and selection
Date of experience: September 22, 2024
Easy to shop and checkout. I love the design of my ring. So original.
Originality of design and price.
Date of experience: September 22, 2024
Website does not save my wish list. That's the most annoying part
Date of experience: September 21, 2024
I've been buying from Ross-Simons for years. I've loved every piece I've purchased. Pieces that you won't find anywhere else. Love it!
Knowledgeable customer service representatives, very helpful.
Date of experience: August 29, 2024
All in all positive- only I had made a mistake ordering and another necklace came up making it 2 instead of 1- I called RS and the person I spoke to said the order is already being processed not able to correct, however everything turned out ok
Read above
Date of experience: August 3, 2024
We are glad to learn that everything worked out. We hope you love the necklace!
Had to redo entire order over, was told something like information submitted wasn't valid. Repeated SAME info, and order apparently was accepted. This has never happened to me before when ordering from Ross-Simons.
Our daughter admired this bracelet...we shall ve gifting it to her for birthday and Christmas 2025.
Date of experience: July 9, 2024
That is certainly a strange situation. Typically, errors in processing will occur if there are any blank spaces left before any characters in the field. If you see this happen again, try refreshing your screen, that often will resolve the issue. We hope your daughter loves the bracelet!
Wonderful experience, easy to order & love the track portion of my order
Getting bored
Date of experience: September 18, 2024
From past purchases
Date of experience: April 16, 2024
Wonderful jewelries and i love all of them, all 14k for a very good price, they were all for my 6 nieces who loves dangly earrings, i cant hardly wait to see all of them wearing them for Christmas
Date of experience: December 1, 2023
I love my new earrings. The purchasing process was quick and easy. My earrings came earlier than expected and I will make another purchase soon.
I called customer service to ask a question and was treated with kindness and respect.
Date of experience: August 31, 2024
Always a good experience. My mother loves the gift. The price was affordable and the jewelry never looks cheap.
Date of experience: August 30, 2024
I've bought many pieces of jewelry from Ross-Simons & have never been disappointed. I've never returned anything. What this purchase was is magnetic clasps that you attach to your necklaces, & then they just magnetically clip together. Perfect for those clasps that ate difficult to attach together.
Date of experience: July 4, 2024
The magnetic clasps are great for those who struggle with clasps. They are secure and easy to use! Thank you for being a valued Ross-Simons customer.
This is my second order with your company I was pleased with the first one. I have the pieces I ordered today but the are genuine not CZ and sometimes I don't feel like I should wear them some places. It will be nice to have something I can wear anywhere
I am usually unwilling to purchase jewelry from a catalog. I'm glad it seems your items are exactly as they appeared online
Because you sent me a booklet and text I decided to take a look.
Date of experience: July 4, 2024
All of our jewelry shown in the catalog is photographed true to size, we feel that helps when trying to estimate size. We see that you purchased some lovely pieces, and we hope you enjoy them for years to come!
So easy and quick service. Don't have to wait for your items. Beautiful jewelry
Awesome jewelry and easy to buy.
Date of experience: September 18, 2024
Love browsing the site. Love the jewelry
I always do
Date of experience: June 20, 2024
Silver jewelry was not as luxurious as the gold. Maybe I picked the wrong one:(I will continue purchasing from you as I enjoy it.
Date of experience: August 30, 2024
Many times, we offer the same piece in both silver and gold, so if you would like to exchange, please feel free to call us at 800-556-7376 and we will be happy to assist!
RS has one of the best customer service. Shipping is always fast. I was so in love with the earrings, that I wanted them in real gold so I can keep them longer. Olivia is always helpful, even when it comes to slightly capricious customers like myself. Thank you for the great work.
One of the best. But didn't like it when they reimbursed my funds to Affirm because of some exchanges I made, without TALKING to me first.
Date of experience: June 30, 2024
Thank you for the kind words. Olivia is one of our best representative's, we will be sure to pass on the message! We cannot exchange for a different piece on an Affirm order, that's why a refund was issued. Thank you for being a valued customer, and we look forward to shopping with you again.
If it sounds too good to be true, it probably is. I have had many transactions with Ross Simons over the years and most have been very satisfactory. Sadly, this time was not. It was all my fault for not investigating more thoroughly, I guess. The clasp was so tiny, I doubt anyone could use it. Totally, not functional. Very disappointing. Also, the chain was so tiny - also a big disappointment. My fault entirely for not investigating more thoroughly. Just very sad. The necklace was returned today.
Date of experience: July 11, 2024
We see that you have started a return. We regret that the chain was not as expected. We do include the product dimensions and weight on all of our pieces, in the Product Details section under the picture of the piece. If you need help selecting something more appropriate, please feel free to call us direct at 800-556-7376, and one of our friendly representatives will be happy to help you.
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret that the bracelet is too small for you. We always want you to be 100% satisfied with your purchases, and you may certainly exchange it for a larger size, within 30 days of purchase. We also have magnetic clasps that many people have found to be extremely helpful when it comes to clasping bracelets. If you need to exchange/return or would like to find out more about the magnetic clasp option, please reach out to us at 800-556-7376 and we will be happy to assist.