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Ross-Simons has a rating of 4.7 stars from 8,802 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,122 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I ordered a precious bracelet for a gift. Received it and am most happy with it. Hopefully the young lady who graduated 8th grade will like it too! Ross Simons is always easy to order from. I highly recommend them.
You always have great selections and pricing! Needed a gift so I started (and ended) here!
Date of experience: June 7, 2024
A little smaller than I envisioned and I need to figure out how to keep the silver accent on the top. I still look forward to wearing them, though.
Pop-up in response to Google search.
Date of experience: August 13, 2024
I was very disappointed to see the bracelet price dropped $30 two days after placing the order!
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 26, 2024
High quality, beautiful jewelry, fabulous price, professional order/delivery just as I knew it would be from Ross Simon's!
Date of experience: August 21, 2024
Nice pearls but the diamonds were smaller than I expected. They appeared slightly larger in the catalog picture.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2024
Representing size online is a challenge. Our goal is easy home shopping and we include all the measurements and sizes of our jewelry under Product Details. The pictures in the catalog are true to size. We sell thousands of pieces, so there is something for everyone. We understand this is not the right piece for you. If for any reason, you are not 100% satisfied with your purchase within 30 days of receipt, the piece can be returned. Set up a return online or our team can be reached 24 hours a day, 7 days a week, at (800) 835-0919.
Ring looks great on a finger or as a thumb ring. The two tone gold makes it good to wear with gold or silver rings.
Date of experience: August 13, 2024
The shopping and ordering was very easy,
The delivery was fast.
Denise loved the necklace!
Date of experience: September 2, 2024
My purchase was a gift, and the recipient loved it! (Earrings) they are so pretty!
Date of experience: September 2, 2024
I am very excited to receive this ring! I have shopped with Ross & Simons before and have been very happy with the style, quality and prices of the items. The website makes shopping easy and quick with no hassles.
I love your styles -- elegant but simple in design.
Date of experience: June 16, 2024
I have bought so many gifts for people I care about. They always love the jewelry and send me notes. The quality is wonderful for the price, and there are so many designs to choose from.
Date of experience: July 20, 2024
It was too large for me which looked a bit fake. Returning for fewer carats so that it looks like real diamonds. It is well made and very pretty though. Just wouldn't wear daily.
Date of experience: July 8, 2024
We understand that sometimes smaller CZ stones are needed to give a piece a more "authentic" look. We are glad that you were able to replace it with something more appropriate for your taste.
The earrings I ordered are much smaller than pictured. I like the flat backs but when I put them on you can barely see them. This was my third order and I was careful this time to zoom in and read the description. Nothing prepared me for this disappointing purchase.
Date of experience: June 7, 2024
It can be challenging to depict size online, that's why we always try to include the measurements in the Product Details and show a picture of the piece on the model, photographed to scale. The flatback earrings are very petite, as they are designed to be worn 24/7, even when sleeping. Of course, we want you to be 100% satisfied with your purchase, so we do offer a 30-day money back guarantee. Please use our easy online return processing that will provide you with a return reference number and a return label. You may also call us direct at 800-556-7376 and we will be happy to assist. We regret that these earrings didn't work out for you but hope that you are able to find something else more appropriate.
SO FAR I HAVE ORDERED A CHARM, AND 4 BRACELETS.
THEY ARE ALL VERY NICE GOOD QUALITY.
THE ONLY COMPLAINT I HAVE IS ONE BRACELET
ITEM # JABX ******* 080 SS SS POL CESTINA LINK BRACELET 8
THE CLASP IS NOT VERY SECURE. IT KEEPS COMING UN-DONE. NEED NEW DESIGN ON THIS.
IN FACT WHEN I RECEIVED IT I WORE FOR 2 DAYS, AND LOST IT!
I WAS VERY UP SET AFTER ONLY 2 DAYS!
BY SOME MIRICLE... I FOUND IT.
NOT WEARING IT VERY MUCH. I NEED TO PUT A SAFETY CHAIN ON IT.
CAN'T AFFORD TO LOSE $100.00 BRACELETS.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 23, 2024
We are glad that you are pleased with your pieces. We are concerned about the loose clasp on the bracelet. We do sell safety chains on our website, if you would like to go that route. We will also be happy to exchange the bracelet for another one. We have reached out to assist.
SO FAR I HAVE ORDERED A CHARM, AND 4 BRACELETS.
THEY ARE ALL VERY NICE GOOD QUALITY.
THE ONLY COMPLAINT I HAVE IS ONE BRACELET
ITEM # JABX ******* 080 SS SS POL CESTINA LINK BRACELET 8
THE CLASP IS NOT VERY SECURE. IT KEEPS COMING UN-DONE. NEED NEW DESIGN ON THIS.
IN FACT WHEN I RECEIVED IT I WORE FOR 2 DAYS, AND LOST IT!
I WAS VERY UP SET AFTER ONLY 2 DAYS!
BY SOME MIRICLE... I FOUND IT.
NOT WEARING IT VERY MUCH. I NEED TO PUT A SAFETY CHAIN ON IT.
CAN'T AFFORD TO LOSE $100.00 BRACELETS.
Nice items good prices
Date of experience: July 10, 2024
The necklace itself is very nice. The problem for me is that the clasps are too small and I have trouble putting and taking off the necklace. Larger clasps are needed.
Date of experience: July 21, 2024
We understand that it can be challenging at times to manipulate clasps. What many people have found helpful are our magnetic clasps, that can be easily attached and removed from the necklace. We are glad that you like the necklace and hope to shop with you again!
I am a bit disappointed in the ring. It said it had blue topaz on the sides & it looks like clear glass. Sorry to say that it looks rather cheap.
I've always been very sstisfied with everything else I have bought from Ross-Simmons
Date of experience: June 6, 2024
We regret that you are unhappy with the ring. We always want you to be 100% satisfied with your purchases and offer a 30-day money back guarantee. You may start the easy online return process or call us direct at 800-556-7376 and we will be happy to assist.
Easy to order and fast delivery came with a very nice box to keep safe
Date of experience: August 28, 2024
We are pleased to learn that you love the bracelet!
I should have been told that the price would drop by 33% ($500) the week after I ordered snd received the ring.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 15, 2024
The ring that you purchased (item 201510) was never on sale for less money. We think you may be confusing it with a near identical ring that is $500 less, item 201508. It is almost identical, but it is less carats than the one you purchased. If you want to exchange the one you purchased for the less expensive one, you may certainly do so, within 30 days of purchase. Please call us direct at 800-556-7376 and we will be happy to assist. We have also reached out via email.
I was very disappointed in the ring I ordered from https://www.ross-simons.com/. The photo looked much more substantial than the ring actually was. Can barely see the personalization (initials on the ring). Too small to see what the initials so unsure why they even offer personalization on a ring this small.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2024
We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist. We appreciate your feedback. Private message sent.
Loved my jewelry I received. The website is great and easy to navigate.
Date of experience: August 31, 2024
The extenders were so tiny that it was impossible to use the c-ring to attach to my bracelets!
I returned both of them.
The description needs to specify the exact sizes!
Date of experience: July 23, 2024
We regret that the extenders were not as expected. All dimensions are included in the Product Details section of the website, under the picture. We see you have returned the pieces and we have refunded your account.
I received these earrings in a timely manner and I absolutely love them!
Date of experience: August 29, 2024
Experience was a bit frustrating since I was constantly receiving different promo codes, which did not work... I was watching a few pieces and the prices kept changing. The ring that I purchased did not look like the photo at all, and felt very cheap:-(
Date of experience: June 8, 2024
We regret the issue you had using the promotional code you received and see that you have started an online return for the ring. New customer "Welcome" codes need to be placed in the shopping cart in the box marked "Offer Code". There are other codes that need to be placed at the end of the order, as a form of payment. If you have any issues placing an order using a code you have received, please call us direct at 800-556-7376 and we will be happy to assist. We hope to shop with you again.
They are inexpensive looking and feeling
Have not decided to keep or return.
Date of experience: August 30, 2024
We always want you to be 100% satisfied with your jewelry purchases, that's why we offer a 30 day return policy. We regret that these weren't what you expected, and hope that you are able to find something more to your liking.
I received a $25.00 credit to be used by Oct. 11,2024. I was unable to use it on this purchase.
Previous customer
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 27, 2024
Thank you for your recent order for the Sterling Silver Interlocking Circles Necklace. We show your $25.00 credit was applied to this order at time of checkout. The email confirmation shows under payment methods:
1. Gift Certificate/Coupon code Amount $25.00 applied
2. Credit Card payment for balance of order.
If any questions you may always reach us at 1-800-556-7376 as we are available 24/7 to assist you. A private message was sent.
Previous purchases
Date of experience: February 2, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret the issue you are having with the prongs on the bracelet, we have reached out to assist. Good news: we have issued you a refund for the price difference on the piece!