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Ross-Simons has a rating of 4.7 stars from 8,801 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,122 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Always prompt delivery, the bracelet is beautiful, just what I have been looking for.
Date of experience: August 25, 2024
The rings were very pretty, but smaller than I anticpated. I need to know how to return these. They were paid through Affirm and I do not see them on my account page.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 1, 2024
I thought I was ordering a pair of earrings, not a single one. When I received it, I almost needed a magnifying glass to see it. It was TINY! Way too costly for something so small. I sent it back. I ordered a replacement/exchange. Hopefully it will work out better. Will submit review once received. Fingers crossed.
Date of experience: May 29, 2024
The flat back studs are very petite, as they are designed to be worn 24/7, even during sleep. We regret that it didn't work out for you but see that you have exchanged it for a different pair of earrings. The earrings shipped out today, and we hope you love them!
This is my fourth purchase from Ross-Simons and I love each piece! I have received so many compliments and I always tell my friends what a great value I got for such an affordable price. I will be buying more!
Date of experience: May 17, 2024
I picked out this beautiful blue topaz ring for a gal pal this was turning 80. She is a diva. Always dresses to the nines, makeup and hair perfect and she loves jewelry. It was a gift from all her Selfish Club ( book club without reading a book) gals. I was a bit worried it wasn't big and blingy enough but she loved it. I did too and would buy it for myself.
Date of experience: June 4, 2024
You did a great job picking out the Blue Topaz Ring, it is gorgeous! What a special gift for a special friend. One of these days you will have to treat yourself to the same ring. Thank you for choosing Ross-Simons.
These were a gift for my granddaughter who recently had her ears pierced. She had wanted them done with heart shaped earrings but the place she had them done didn't have any. Saw these just in time for her birthday and love that they are flat backed. She needs to let her ears heal a little more before she can wear but was very excited to receive them.
Date of experience: May 12, 2024
So glad your granddaughter loves the earrings! The flat back studs are very popular, and comfortable while sleeping.
I mailed back the earings. They wouldn't clasp closed. I lost one of them within the first hour of wearing it.
I kept 1 thinking it was closing ok, but it also fell out.
Have you received my order back, has credit been issued?
earings wouldn't close...kept falling out
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 30, 2024
Thank you for your feedback. We regret to learn of this issue. We have informed our team. A private message has been sent.
My Mother's gifts were fabulous!
The topaz items I ordered for me were not. In my opinion the pictured items looked much nicer than what I received. I will probably return them. 11 days to receive overstocked items seams slot, of their overstocked doesn't that mean their on hand!
The bracelet is ok, but the hoop earrings are smaller than I visualized via the ad.
This is the first and hopefully the only time I will have something negative to say!
All my previous orders have been wonderful, T
I will be contacting you soon.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 29, 2024
We regret to learn that some of your pieces were not as expected. We always want you to be 100% satisfied with your purchases and have a 30-day return policy. You may start the return process online or reach out to us at 800-556-7376 and one of our customer service representatives will be happy to assist you. Typically, packages are received within 5 business days of shipping. We did ship this the day after you placed your order, and we regret any delay experienced with the shipper. We hope to shop with you again!
This magnetic clasp works well for smaller clasps. If the clasp on your bracelet is large, it's difficult to put on the bracelet. It'll work for most situations and the magnet seems secure. I wanted this for a very nice gold charm bracelet. I used a magnetic clasp for a good bracelet before and lost it. Later, I figured out that the magnet most likely stuck to a grocery cart which then took the bracelet off of my wrist! The guard chain is the best case scenario.
Date of experience: May 18, 2024
It was a good experience for shopping and the quality of the product was good too.
Date of experience: August 21, 2024
I love the variety of products you offer and enjoy the sales and coupons. I always have a running wish list.
Date of experience: July 30, 2024
We strive to always offer a wide variety of pieces that appeal to many people. We are glad that you able to save on your jewelry by taking advantage of our great promotions! We hope you love the necklaces and look forward to shopping with you again!
The bracelet is cute & the price was a good deal.
I've worn it every day since receiving it & so far it is holding up well. I really like how links on the chain glisten. I'm happy with the purchase
Have seen there products on Amazon & thought I'd give their online store a try
Date of experience: June 21, 2024
Day 3 of wearing my anklet it broke and fell off. Luckily, I was able to find it. Disappointed, it was a beautiful piece, not sure worth the money.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 22, 2024
We regret the issue with the anklet. We have reached out to assist.
I was surprisingly disappointed with my purchases. Diamonds were so inferior in quality - milky white in color. On a positive note, the rep was very understanding as I made my concerns known and returned my purchases.
The rep was very helpful and kind. I apologized for returning my purchases due to poor quality, very cloudy white diamonds. She understood my concerns and showed compassion.
Date of experience: May 17, 2024
The diamond quality on these rings that you purchased is an I3, which means that there will be visible inclusions, which you see in the milky white appearance. All of our diamonds have the quality grade listed in the Product Details. Anything with an "I" listed before the number means there will be visible inclusions. We are glad that you received such empathetic customer service from the representative, and she was able to assist you. We did receive the rings back and have issued you a refund. We regret that the rings didn't work out, but hope you are able to find something else that you love!
I joined the club and in the beginning it was great. Fantastic customer service and great value on products. Then my last 3 orders were horrible. First one I was sent the wrong item, I ordered a gift for a friends birthday (angel wing charm) and was sent some kind of anklet instead. They would not ship what I ordered until the wrong item was received back so that ruined my surprise. Next 2 orders came with knotted chains so totally useless to me and I was offered nothing in compensation for the error on their part. I understand things happen but I am highly disappointed in the customer service and will not be renewing my subscription.
I have to assign 1 star because it will not let me do no stars. See previous comments.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 27, 2024
We regret the issues the customer had with these orders and have reached out to resolve.
Good values The earrings are a nice everyday size. Dress up or down
Date of experience: August 20, 2024
A dear friend of mine gave me an unfinished pearl necklace on a gold paper clip chain from R+S years ago, and I wear it ALL the time. Fast-forward a few years to an important gala fundraiser event I had to attend. I had a little extra cash and wanted to finish my gown with some gorgeous new jewelry without breaking the bank. R+S delivered--and left me with enough to splurge on a couple of extras on sale as well. R+S will be my go-to fine jewelry destination from here forward!
Date of experience: April 23, 2024
We are glad that you were able to find such great pieces for your event, and that you still wear the pearl necklace from years ago. Good quality jewelry is timeless!
The purchase was very easy. I loved all my choices. A wide selection to choose from. My only problem was with the USPS delay with delivery.
All they told us was to wait another week. Then they would either refund or send out another one. But we had to call the USPS to complain which took all morning to speak with someone that could actually help us.
Date of experience: July 28, 2024
We regret the delay you experienced with the Postal Service. We do offer UPS Express or Overnight for an additional fee. UPS 2 Day Express is offered for free for our VIP Club members. We do see that you have received your necklace, and we hope you love it! Thank you for shopping with Ross-Simons!
Necklace and earrings were just what I hoped for. This will make a great Christmas gift.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 19, 2024
Customer experience is important to us and we are glad you are happy with the jewelry. We look forward to shopping with you again.
Date of experience: August 9, 2024
I love these little jackets! It's like having a bunch of new earrings! I have several pairs of studs that are nice, but because they are so small I rarely wear them. These delicate jackets are perfect for drawing attention to my little studs without being too weighty or overpowering. The back of the jacket is slightly concave which means you never have to worry about which side is the front. They are exactly what I was looking for. I could not be more pleased with these jackets!
Date of experience: April 21, 2024
Earring jackets are fun, and underrated. They can really jazz up a pair of studs and change the look of an outfit. We are so happy that you like them!
I bought a necklace for my daughters birthday. Needed a magnifying glass to find the stone. The necklace clasp was larger than the square design that held the stone. Picture advertised did not seem accurate. Not worth the price or my time to initiate a return.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 16, 2024
Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919.
I ordered the sterling silver cat earrings. The cat eyes are London Blue topaz stones. They are lever back and very comfortable. I ordered these for my Mother's Day gift. I have 5 fur babies and this was a gift from them💕🐾
Date of experience: May 12, 2024
We are glad that you love the earrings! Your "fur babies" made a good choice!
Wearing my necklace and bracelet everyday. The only thing I wish is that my bracelet was a bit heavier. The necklace and charms are gorgeous!
Date of experience: July 28, 2024
Easy to order and received within 10 days. Love all jewelry I've received!
Loved the ring
Date of experience: August 17, 2024
Easy process to purchase my ring. Unfortunately it was too wide for my finger and had to send it back. It was a lovely ring.
I saw a ring that was very unique and a great price.
Date of experience: July 28, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
You may start our easy return processing online. To request a return for refund, use the Order Lookup to locate your order. You will be asked to go through a few simple steps, then you will be provided with a return reference number and a USPS Label. You can also call us direct at 800-556-7376 for assistance. We have reached out via email as well.