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Ross-Simons has a rating of 4.7 stars from 8,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,106 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
My most comfortable earrings, owing to their hollow lightness. They do bend easily, so it's important to handle them gently. The low price reflects the fact that they are hollow, and I bought a new pair a year later during the sales. The dented ones are still good to keep on hand for travel and active sports--if they get lost, I have the good ones. The color and size are perfect for business and everyday wear, and I wear them several days a week.
Date of experience: December 9, 2023
For the most part, I have been happy with my purchases from Ross-Simons, but I have had to return the last few items due to poor quality. A stone fell out of a ring I ordered, then I received a gemstone ring that was poorly cut, and finally I received a pair of gemstone earrings in which its stones' color and quality did not look at all like the pictures on the website. I think the online pictures should more accurately reflect what the pieces look like in reality, otherwise it's misleading and leads to customer disappointment.
I requested to start a return on the website. The process was simple and straight forward.
Great variety of gemstone jewelry and reasonable prices. Also like the money back guarantee if not satisfied.
Date of experience: February 20, 2023
We were going to visit with the in laws for Thanksgiving.
Wanted the perfect gift. And it was!
14 k yellow gold with white pearl.
My mother in law LOVED them.
Dainty and lovely, easy to wear.
And good price.
For safety, check the clasps.
Date of experience: November 23, 2023
The London blue topaz ring and ear studs are beautiful as shown in catalog. The simple emerald cut design is perfect, no diamonds or other design needed. Just what I was looking for.
The sterling silver for the ring is nicely sized, not too wide or thin. The deep blue stone is mysterious and I love looking at it.
I have bought jewelry items from RS for years, and always satisfied.
Date of experience: December 21, 2023
Normally, I am very satisfied with my purchases from Ross Simons, however when I recently received my 14kt gold Murano glass bead necklace, it was simply thrown into a jewelry bag which upon opening revealed a knotted mess that I could not unravel. I called customer service and they sent me return postage. I sent it back and am awaiting a replacement, hopefully not knotted!
adequate
Quality, diversity
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 25, 2023
This is my #1 fave jewelry stop and shop. I'm never disappointed by the quality or price of my pieces. They are all so beautiful and I look forward to wearing different pieces daily to change up my look
Great value, solid gold, returns are easy
Date of experience: July 1, 2023
Easy to shop and great prices. Purchase was exactly as shown on the website! Packaged beautifully and very safe for shipping. Wore it that first night and just love the look of Murano Glass. Not easy to find the real thing, and this was perfect!
Respected, honest and reliable. Great jewelry selection!
Date of experience: July 1, 2023
Now that I have them, I feel so regal and elegant. As a baby boomer nearing 75, I wanted some fun popping earrings. I was not disappointed! Even though the earrings are very small, the shine of the diamonds and gold metal outweigh the size.
Because I trust Ross-Simons for selling elegant and reliable jewelry.
Date of experience: July 3, 2023
Your site is easy to navigate through. Ordering on line is a breeze. My jewelry came in a timely manner.
The ring I ordered is quite large. It is beautiful, but too flashy for every day use. It will need to be a cocktail ring.
I always choose Ross Simons first!
Date of experience: March 29, 2023
I had an additional gift card to use for this purchase. Your site wouldn't allow it.
Love your jewelry!
Date of experience: May 7, 2022
I have been a customer of Ross-Simons for a few years and their jewelry pieces are exquisitely beautiful and excellent quality with an unbeatable price. My only store to buy jewelry for myself and for gifts. No complaints...just satisfaction.
They have so many choices that I always find what I want.
Date of experience: April 19, 2023
Ordering and returning is easy but the pictures of the items do not really show their true size. The recent order of a bracelet was so much smaller than expected and the chain is tangled. I will return it.
The item was returned.
I have ordered other items and have been pleased.
Date of experience: March 5, 2023
Bracelet photo and specifics described sapphires as BLUE. They do not look blue but darker, almost black. Obviously these are not top quality sapphires for the price but the product description should be more accurate. The Sterling bracelet is a nice design.
Past customer experience has been good.
Date of experience: September 10, 2023
I ordered three gold bangles and received them today. However one was broken. I emailed customer service and they will send a replacement after they receive my return. I don't appreciate that process but I am happy to eventually get a replacement.
Indicated above
They had the bracelet I wanted.
Date of experience: September 22, 2023
Simple and fast. Had never seen comfort back earring before. Love them! Wear over ear earphones and hate having post backs poking my neck. Will probably be ordering more.
Never seen this style of earring. Have purchased from RS before and very happy.
Date of experience: April 30, 2024
I am always satisfied with Ross-Simons Jeweler because they create really pretty pieces. I always need a different nice or a Ring or earrings to match my daily outfits. I treat myself or my husband gets me something nice for Mother's Day. I tell him to go on the Ross-Simons site. It's all so very attractive jewelry and the cost is very fair. Im happy with my lovely jewelry for such a great price. Thank you
The awesome sale!
Date of experience: September 5, 2023
Great! Prices are reasonable and customer service very good.
Date of experience: May 24, 2023
I'm sorry I was not happy with the look of the bracelet. I'm returning it, but the ticket to exchange the item for another was to small to put a description of Another one, plus the prices were much higher than they were when we order so I'm just requesting a refund.
She seemed to be annoyed at helping me with the return slip.
Date of experience: February 23, 2024
Date of experience: November 29, 2023
First time buyer. Looking for a unique birthstone gift for my sister. Search took me right to the site that had exactly what I wanted. Easy to complete order. It arrived in a reasonable time period. Most important to me was the quality of the earrings and the matching necklace. Impressive! When I next need something special for someone special, I'll look here first.
Attractive jewelry birthstone items and followed a pop up ad on phone.
Date of experience: November 26, 2023
This is not my first rodeo with Ross Simon. I was extremely satisfied with my first purchase, and this recent one does not disappoint! The details on my script necklace are very beautiful, as well as very professional looking. I will definitely be ordering again sometime in the near future!
I'm a jewelry lover and they have beautiful jewelry.
Date of experience: January 27, 2023
ORdered the item on a Thursday, got it 9 days later and I live like 4 states away. That aside, the item arrived NO ring box NO plastic bag even NO new item tag. Item looked used and had plopped around in the cardboard box the whole way here. The bezel was bent. Aside from that, the stones were washed out looking and the side stones in particular were cloudy. Customer Service didn't care and said I had to return the damaged one before they would send another, so I said don't bother, and I will just mail it back and not get a replacement. Don't plan to buy from Ross Simons anymore.
I already described.
Because I THOUGHT I was going to get a quality item delivered with decent packing for a 14k gold gemstone ring. I was wrong on both.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 4, 2023
We appreciate your feedback. We do care, customer service is very important to us. We are following up with our team on the customer service you received, the packaging of your order, and the condition in which it was received. It is important to us that all our customers receive their orders in a timely manner. The estimated shipping time frame with regular shipping is 5 business days. We do hope that you will allow us another opportunity to better serve you in the future.
Date of experience: July 28, 2023
When I was going through the process of picking out my engagement ring, I also studied famous rings - from historical pieces to royalty to celebrities. And Jackie O's is the most stunning, unique piece I've seen. I was thrilled to discover Ross-Simons created a replica and ordered it immediately! It fits perfectly and comfortably, and is truly a statement piece. I enjoy wearing it as a cocktail ring, and it's always fun when someone recognizes it for the historical piece it truly is!
Ross-Simons is the only jewelry company I could find that created an authentic replica of this ring, but I felt assured knowing it would be good quality - even for a CZ piece - because their reputation precedes them.
Date of experience: August 5, 2023
Great customer experience however, the product I feel just didn't live up to the money being charged. The hot pink crystals appear to be more plastic than Krystal but I could be wrong. They may be in gold, but the crystal itself seemed cheap? Plus the color was off according to the pitcher in the catalog so unfortunately, we will be sending these back, but will most likely give the company another try
Date of experience: April 11, 2023
The 14k ball earrings was way, way smaller than I expected. The online images were blown up out of proportion is a misleading way.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 4, 2024
We regret the earrings were not as expected. It can be challenging to depict size online, that's why we always include the item dimensions in the description, as well as include a photo of the piece on a model, shown to scale. We do have a 30 day return policy should you decide to send them back. Please reach out to us at 800-556-7376 or use our easy online return processing. We hope to shop with you again.
I was looking buy myself something nice for my upcoming 40th birthday and I opted for a beautiful ruby and sapphire bracelet and gold chain. Another necklace I bought didn't suit, so I've started the returns process...so far, so good. RS has a pretty good selection of genuine gold jewelry at reasonable prices.
I purchased three items with no additional discounts. The next day, Ross-Simons started their anniversary sale with an extra 10% off almost everything. I called customer service and they were able to apply the discount as my order had not yet been delivered. It was a very smooth transaction and I would shop here again.
Worthwhile items, well packaged, fast shipping.
Date of experience: July 21, 2023
One of the pair of hoop earrings I ordered is misshapen. I need to contact your customer service to get a replacement. It would be nice if the people fulfilling orders would check the product before shipping to make sure there is not a defect like this.
I was looking for a very specific piece of jewelry and after comparing items, Ross Simons had the earrings I liked the most.
Date of experience: July 20, 2023
Overall, it was easy to shop and place my order.
I finished ordering on Wed around 3pm and used expedited shipping. My first piece arrived by Saturday. My other piece arrived Tuesday, following a holiday weekend. I'm not sure I would spring for the expedited shipping again; seems like the processing is slow.
Cute, reasonable jewelry for child's birthday.
Date of experience: January 19, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
Thank you for your feedback and loyalty to Ross-Simons. We regret to learn the necklace you received was tangled. This certainly isn't normal and not the experience we want for our customers. We have sent the information you provided to the warehouse to ensure this isn't an ongoing issue. Private message sent.