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Ross-Simons has a rating of 4.7 stars from 8,793 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,091 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Very happy with the quality of the ring and earrings. They both look like a real Dimonds and the shipping was very fast. For me fine jewelry is the most cost effective way to buy. Excellent quality Thank you
Date of experience: February 15, 2024
I ordered what I wanted and it arrived quickly with no issues. The same as all my previous orders over the years. I shop with RS because of the quality of their products and lack of hassle from over eager sales people working on commission.
The quality of the products and good service c
Date of experience: August 17, 2023
I wore my earrings for 2 days, took them off, and the lapis piece came off. I know how one pearl earring with nothing around it, and the other one still has the lapis attached….the quality on these is disappointing to say the least.
Date of experience: August 23, 2023
I found the cutest earring as a gift for my sister. It was easy to scroll through the selections and look more closely at the items. I particularly like the photos of a person wearing the item, it is very helpful in determining if it is the size I am looking for.
Nice variety
Date of experience: February 18, 2023
Saw an item I loved
Date of experience: July 6, 2022
I usually shop the clearance / outlet items and find great deals. I purchased a ring that I love & when checking out there was a pop up item that was very on trend and so reasonable compared to other sellers...I snapped that up too. I have never been dissapointed with the quality of the sale items ~ RS you're the best!
Quality and great prices
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 6, 2023
The order came quickly and the item (bracelet safety chain) served its purpose. Be aware the chain is very fine; hoping it does not break if/when it is called upon to prevent losing my valuable bracelet.
Date of experience: December 28, 2023
I own a beautiful pair of Ross Simons earrings and just purchased a pair for a friend. So many beautiful pieces and great sale prices. Will be back for more purchases. I've found other things that I definitely want. Great quality jewelry.
A friend loves Ross-Simons and gifted me with a beautiful pair of Ross-Simons earrings. I am now returning the favor with a surprise gift for her.
Date of experience: November 7, 2023
Shopping through your on line store is really easy. It allows me to browse leisurely and contemplate pieces I may want to purchase without any pressure from a sales person. Of course seeing product in person is always a good thing--sometimes you think you are getting something and what you purchase is totally different--that is not the case with the products I have purchased through your on-line store. I love the products I have purchased!
I was missing part of a shipment and there seemed to have been some confusion about what items were shipping late. I got all my items and even though by "Christmas," was not guaranteed for one of the items, it got here with time to spare! The customer service representative with whom I worked via e-mail was knowledgable, polite and very helpful!
Date of experience: December 19, 2023
Have not shopped with Ross Simon for years but it was easy and I will probably do it again. I was not thrilled with the earrings but they are ok. Photo showed them to bye more blue than the actual earrings received.
Ad on Facebook, but I never order from there.
Gift for granddaughter.
Date of experience: March 21, 2023
My experience is no experience. Haven't received anything, item is on back order till the 4th week of June! I ordered in mid May. I feel they should let you know before you place the order that they are out of stock.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2023
We understand back orders are frustrating and work hard to let our customer's know if a piece is available when ordering. It a piece is out of stock, the estimated ship date is listed. (Availability: Will ship by 6/22/23.) The estimated ship date is listed on the order confirmations now as well. We are always available to help research any similar pieces that are available to ship right away at (800) 835-0919.
I have shopped at Ross Simons for many years. The multi gemstone bracelet was a big disappointment. It was so minuscule that it could not be seen when wearing. I did not order the gold over silver one since the ring I bought that was gold over silver cracked and flaked away. What a waste. I will return the bracelet and the ring. Hopefully, the problem with gold over silver jewelry can be solver.
Date of experience: March 7, 2023
I have purchased bracelets and earrings for myself and family members and found Ross-Simon's jewelry to be of high quality and good prices. Love the selection and ease of shopping online. Highly recommend.
Liked the selection.
Date of experience: September 24, 2023
Good value and very quick delivery. I'll continue to shop with Ross-Simons.
Date of experience: July 31, 2024
Date of experience: February 27, 2023
Only source located for item ordered.
Date of experience: December 10, 2022
Though this ring is beautiful, it is not what I was expecting. It's extremely light weight and feels like plastic. I checked the ring to see if I saw the 14K stamp, which it does have. Then I did a Google search, because I've never had a gold ring feel the way this one does. After some research I found an article that said when gold is mixed with polymer latex and protein fibers, and dotted with air pockets, it's lighter: https://newatlas.com/materials/lightweight-gold-plastic-pure/. This should have been disclosed in the description. I'll keep the ring but not sure of how it will hold up and if worth the price paid.
Date of experience: August 6, 2023
My dear jewelers, I have been a fan for a long time. I have even overlooked some of your recent deceptions. But this time I am pissed.The earrings that I received did not even come close to the ones that I ordered. Shame on you guys.You have lost a loyal fan.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 29, 2023
We are sorry to learn you feel this way. Representing jewelry online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size.
Was very pleased with my first experience dealing with you. Will definitely buy from you again. I bought beautiful earrings and a bracelet for my daughter for her birthday.I know she will love the gifts...thanks again.
Very nice jewelry and reasonable prices and sales.
Date of experience: February 14, 2023
Years ago, I purchased a beautiful necklace from your company that has remained one of my favorite pieces of jewelry. I love looking through your catalogs, and thought I would try one of your sterling popcorn chains to match up with an obsidian horse pendant I have won forever that has outlasted a couple chains. While I was at it, I ordered one of your enameled celestial bangles to add a little color to the 100 year old bracelet I wear from my grandmother. I bought these items on speculation--if I didn't love them, they were returning. Well, I adore them both. The chain works perfectly with my pendant, it's comfortable, sturdy but lightweight, with a pleasing luster that doesn't overpower the pendant with shine. The little bangle is a delight and looks so cute beside the refined elegance of my grandma's old bracelet. They're both staying! Thank you, Ross-Simons, for upholding your reputation in my eyes--you can't be beat!
I saw a great looking bangle in your Spring Review catalog, then found one I liked even better through a search online.
Date of experience: March 1, 2023
I bought the earrings for my wife's birthday. She was completely surprised and very happy with what I got her.
Date of experience: June 11, 2024
Happy wife, happy life! We are glad that your wife loves the earrings and thank you for shopping with us!
I really wanted to buy this piece of earrings thru amazon (same website you have) and use the discount code sent to me.could you help me with that please.you know 50$ makes a difference still. I tried chatting but they said its not possiblezz maybe there is a way to do that. Would mean a lot. This is will be my first piece from you and if satisfied, might be might go to jewelry store in the future. Tnx
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 30, 2023
Promotions offered on our website are only for our website and aren't able to transfer to Amazon. We hope you order directly from us, use your discount and love the earrings!
My Blue London Topaz ring is amazing! The color is gorgeous! My favorite color is teal blue and it definitely doesn't disappoint. I've been doing business with Ross Simon's for 20 years and this is why. They are a reputable as well as reasonably priced jewelry. Highly recommended!
I bought jewelry there many.years ago in Newton, MA
Date of experience: August 29, 2023
I love my silver and jade bee ring. Easy ordering and fast shipping.
Date of experience: July 29, 2024
The Jade Bee Ring is so cute! Take a look at the matching necklace and earrings as well. Thank you for shopping with Ross-Simons.
Easy app to shop on.
Stone missing from necklace.
Bad Necklace presentation, chain was tossed in a sandwich bag with another bag into the box
Not happy.
The effects of Covid 19 and coustermer services are still with us.
To many reps answering my emails,
Had to send pics and explain 3 different time's.
Last rep didn't send a return slip to my email address, paid 11.42
Bought here before
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 20, 2023
We regret to learn of the issue with your order, this is not the experience we want for our customers. Quality and service is a priority for us. Many of our pieces are shipped in plastic bags then placed in the velvet pouch to best protect them during transit from tangling and can be removed for presentation purposes in the provided box.
Our records show two pre-paid USPS labels were provided for this return and a refund was processed upon receipt of the return. We have many representatives ready to help so our customers are not waiting long for responses. If you have any questions or need assistance, our team can be reached 24 hours a day, 7 days a week at (800) 835-0919.
Bought here before
Date of experience: May 10, 2023
I bought a 7ct diamond tennis bracelet. At first seemed sparkly because I had nothing to compare it to. When I visited multiple jewelry stores the quality of the diamonds is very poor. I purchased the bracelet for $5K and every jewelry store I took it to said max $1.5K. This is extremely disappointing, as someone who doesn't know a whole lot about diamonds got royalty screwed over. Never purchasing from them again.
Date of experience: May 1, 2023
Shopping went reasonably easily, but haven't yet given the necklace to my wife. The extra (gold) magnetic latch doesn't appear to work, because of the latch arrangement built into the necklace, so it appears to be a $100,00 waste of money.
Saw ad in WSJ for opal necklace; several years ago, I gave my wife some opal earrings, which she's always liked, so this necklace might go nicely with the earrings.
Date of experience: October 30, 2023
The iotem was much smaller than expected, although it was the advertised size. There was a lack of contrast between the different metals. Wife did not like it at all. We will try something else.
Thank you
Repeat customer. Very satisfied, in general with past purchases.
Date of experience: April 24, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
Thank you for sharing your experience. Customer experience is important to us and we are happy to learn you love the items you have purchased. We do appreciate your business and we look forward to shopping with you again.